Vons Reviews

Because of health issues, I've started having my groceries delivered. Yes, with delivery and tip it runs about ten bucks more than shopping in person, but I figured it was worth it for the convenience. The big problem is the quality of the vegetables they're sending me. They're not like what's in the store. The carrots especially are oversized, dirty, sometimes rotten, and honestly look like livestock feed. I eat a big veggie plate every single night, and their quality has made me switch to frozen just to have something decent to eat. I was actually upset enough to cry the last time. They need to stop sending old produce.

I've been a loyal customer for over three decades at this location and have spent thousands here. Usually things are fine, but for the past year, one particular employee has been consistently rude and dismissive whenever I need assistance. This morning was the breaking point. There were no regular checkout lanes open, so I had to use the self-checkout. As a senior, I'm not comfortable with those machines and asked her for help. Instead of being kind, she questioned why I needed help and told me to just scan and pay. When I explained I don't know how to use them, she got angry and started talking to me like I was a child. I felt humiliated. Customer service reps should treat people with respect, and this employee needs training on how to handle customers with patience.

Had a really negative experience with staff members at the customer service desk. When I asked about getting a money order, I was told I needed to provide my social security number without any explanation. When I questioned why, I got a dismissive response saying it's just what the form requires. The manager who got involved backed up their story and gave me an incorrect corporate phone number. As I left, he yelled rude comments at me, which was completely unprofessional and uncalled for.

The staff has been consistently helpful whenever I've shopped here. That's the good news. The bad news is that sale prices don't ring up correctly way too often. I've had to ask for corrections multiple times, which wastes everyone's time. Just in June alone, I had two shopping trips with multiple pricing errors. The website is also pretty frustrating. Once you pick an item, getting back to the weekly ad is unnecessarily complicated. I actually called customer service and they said they get tons of complaints about this, but nothing's been fixed. To improve things, they could give customers the product free if a scanner error happens. On the website side, they should add an easy complaint box instead of burying the chat option, and actually respond to customers who ask for follow-ups.

To the corporate office at the Victorville location: I carefully planned my dinner menu and made the mistake of shopping here. The boneless chicken breast rang up three dollars over the marked price. The signature sourdough bread wasn't actual fermented sourdough, just some highly processed loaf that tasted sour but was questionable for eating. The prepackaged spring mix salad was basically pure spinach. The flower department was actually really nice. Everything else felt like it belonged in a compost pile, not on your dinner table.

The Kanan Road location in Agoura is honestly one of the worst stores in this area. First impression? Bad smell when you walk in that immediately puts you off. I was hunting for something specific and there was basically nobody around except the checkout person. He told me which aisle to try as if I hadn't already looked there. A proper employee should actually check the system and walk you to the item, not just point you somewhere. It's disappointing how little customer service has declined. There are plenty of other places to shop, and that's where I'll be spending my money instead.

I shop here almost all the time. The variety is incredible, so I can find specialty items and not have to run to other stores. Being vegetarian, I really value that they stock things most supermarkets skip. The membership program is a great deal. The basic membership is free, but I went with the ninety-nine-dollar annual Fresh Pass because points don't expire. I let them build up for a few months and then cash them in together for free groceries. I've got four rewards saved up right now. My hope is they stay independent and don't combine with another chain, because that would cut competition and raise prices when we least need it. Plus, they're the only store carrying my favorite beverage, that special black and white tea blend with ginseng.

This is basically my go-to grocery store. The selection is huge, so I can find specialty items here without running around to multiple stores. As someone who eats vegetarian, I really appreciate that they stock things many other supermarkets don't carry. The membership program is fantastic too. The free membership is solid, but I went with the Fresh Pass at ninety-nine dollars a year because the points never expire. I build them up over a few months and then redeem them all at once for free groceries. Right now I have four rewards waiting. My biggest hope is that they stay independent and don't merge with a competitor, because that would kill pricing and we definitely don't need that. Plus, they're the only place I've found that sells my favorite drink, that specific brand of black and white tea with ginseng.

One of the cashiers here is extremely rude and talks down to customers. It's pretty obvious why this store isn't more popular when you have an attitude like that at the register.

Great place to shop! The produce section always has fresh items and there are daily specials on tons of different products. I'd recommend checking out your local Vons. The staff treats you professionally and the overall vibe is relaxing and comfortable. It's a solid spot to pick up everything you need.