Wind & Weather Reviews

This company used to be fantastic but they've completely fallen apart. I'd give them zero stars if I could. Used to be quick on calls and had amazing support, but that's ancient history now. Calls are being handled overseas, you're looking at 25 minute wait times or more, and after sending two emails that went unanswered and making two calls today about a defective $200 item I just want replaced, they won't budge because it's past 30 days even though I purchased it during Christmas season. This never would've been an issue with the old company. I genuinely loved their whimsical outdoor stuff but I'm done. Lost a longtime customer here.

Wind & Weather isn't straightforward in their business practices. They hand out discount codes but then don't actually apply them to your order. When you push back, they claim the discount is already reflected in the catalog price. Plus they charge a mandatory insurance fee on everything, which means you have to pay extra just to ensure they actually send your stuff. They're the only company I know that forces customers to buy insurance. It's basically another sneaky way to bump up the bill.

My husband gave me the White Amaryllis Garden as a Christmas present. It arrived December 4th, we watered it right away and put it in a sunny spot. By December 30th, what a letdown. Only one out of ten Star of Bethlehem flowers actually bloomed, and five of eight tulips barely bloomed at all and at crazy different times. The Amaryllis is moving at a snail's pace. I'm rating this a 2 only because I had high hopes for the Amaryllis itself. It's been such a disappointing basket. I won't be ordering another one. And just so you know, I'm an experienced gardener, not some beginner.

Had major billing issues where they charged incorrect amounts and actually billed me twice, leaving pending charges all over my accounts. The product itself was also disappointing - I spent over 60 dollars on a hanging LED paper star that turned out to be total junk. Now I'm stuck trying to figure out how to get this thing returned.

I've bought from this place twice and both orders showed up way too late. The first time I got a hummingbird feeder I'd ordered back in November as a Christmas gift. Never heard from them and it didn't arrive until February. Not ideal since the timing was all wrong, and they could've at least said something about the delay. Second time I ordered a Halloween decoration in July and it didn't show up until two days after Halloween had already passed. Their lack of communication and poor timing is pretty unacceptable. I don't even open their catalogs anymore.

Since Wind and Weather got new ownership, their shipping fees have gotten out of control. Most items now come with 20 to 25 dollar shipping charges, and they tack on a required 5 dollar insurance fee to everything. But that's not even the worst part - the tax calculations are totally wrong and inflated. Tax should be based on where the item's going, which for me is 5.9 percent on merchandise and shipping. But every single item I've looked at is being charged at 9 to 10 percent. That means they're probably skimming a couple extra dollars off every purchase. And it's not even like they're using the local Madison, Virginia tax rate of 5.3 percent.

Ordered something back in March with a mid-May delivery promise. It's now late June and nothing. Their customer service just has a recorded message telling you to be patient, then the line goes dead. I've tried reaching out through every contact method they list and haven't heard back from anyone. They have some nice items I wanted, but I'm done with this outfit.

I ordered a wreath three months in advance of Christmas. Didn't get it until three days before the holiday. While waiting, I ordered a second one and asked them to cancel it if the first arrived. Well, both showed up just three days before Christmas. Neither looked like the pictures - they were brown instead of the red shown - and both reeked. Not appropriate for the season at all. Tried returning them right after Christmas and they refused, even after I explained the situation. Lost 300 dollars and won't be ordering from them anymore, even though they'd been a favorite for years.

I've never dealt with a company that makes returning items so unnecessarily difficult. I followed every instruction they gave me to a T and didn't get a response to my email. When I finally got someone on the phone after waiting forever, they told me I couldn't process a return even though I was the one who received the item. They insisted the original buyer had to start the return. When I pushed back, the rep just hung up on me. Absolutely awful.

They simply won't answer their phones, and I mean never. Whether it's to place an order or deal with customer service, good luck getting through. This doesn't seem like a company you can rely on.