Wind & Weather sells outdoor decor, garden products, and specialty plants online. This page aggregates customer ratings and reviews to help shoppers understand real experiences with the store's products, shipping, customer service, and pricing practices.
Wind & Weather Reviews
1.8
24 reviews
What Shoppers Say About Wind & Weather
Created with AI, based on recent reviews
Wind & Weather is rated 1.8 out of 5 by 24 shoppers, with the vast majority of reviews being highly negative. Recurring complaints center on severe customer service deterioration, including long wait times (25+ minutes), unanswered emails, and calls routed to overseas support. Shoppers report misleading pricing practices, such as discount codes that don't apply as promised, mandatory insurance fees added to all orders, inflated tax calculations, and excessive shipping charges (20-25 dollars per item). Additional issues include late deliveries (sometimes months late with no communication), billing errors and duplicate charges, and disappointing product quality for premium-priced items like specialty plants and decorative lighting.
A small minority of shoppers gave five-star ratings, though no positive review excerpts were provided in the recent data. The store, which specializes in outdoor and garden products, appears to have undergone ownership changes that shoppers say have resulted in a sharp decline in service standards, transparency, and overall value. Most reviewers explicitly state the company was superior in the past but would not recommend it in its current state.
Customer Reviews (24)
Sorted by: Most recentSteven R.Nov 1, 2021
Purchased a 20 dollar product that turned out to be either defective or just poorly made, and I really didn't want the hassle of returning it. So I called them up to vent about it. Without me even asking, they processed a full refund with no questions. Now that's what I call genuine customer service. I'd absolutely recommend this company and am willing to shop there again.
Daniel F.Nov 1, 2021
I purchased a $20 item that turned out to be defective. Rather than deal with a return process, I called and complained about it. They didn't ask any questions and just processed a full refund right away on the spot. That's real customer service right there. I'd be happy to recommend this company to others and wouldn't hesitate to shop with them again.
Jennifer C.Sep 15, 2021
The website made no mention that the item I wanted was out of stock. Right after I ordered, they let me know it wasn't available but expected it in two weeks. Two weeks turned into three, then four, then five. You probably see where this is going. After six weeks of waiting, I asked for my money back. First they offered to swap it for something else, then they just stopped communicating. Good thing I had PayPal on my side. Filed a dispute with them and got my refund that way.
Patricia N.May 21, 2019
We spent 150 bucks on a brass rain gauge and within half a year the ball lost its red coloring. After we got some heavy rain, the ball wouldn't rise in the water like it should. When I tried to lift it out, it got stuck to the vial and the whole thing dropped and shattered. Called Wind & Weather and they wanted to charge us 20 dollars for a replacement ball, another 20 for the vial, plus shipping. For a gauge we already paid that much for, it's disappointing they wouldn't cover those parts. We've been loyal customers for years buying lots of stuff, so this really let us down.
Wind & Weather Review FAQ
What is the overall rating for Wind & Weather?
Wind & Weather is rated 1.8 out of 5 based on 24 customer reviews. The rating distribution skews heavily toward one-star reviews (71 percent), with some five-star reviews (17 percent) but minimal middle-range ratings.
What are shoppers' most common complaints?
Shoppers most frequently cite poor customer service (long wait times, unanswered emails, overseas call routing), hidden fees (mandatory insurance and inflated shipping charges of 20-25 dollars), misleading discount codes that don't apply correctly, billing errors and duplicate charges, and significantly late deliveries without communication. Several reviewers note quality issues with premium-priced products.
Are there any positive patterns in the reviews?
While 17 percent of reviews are five-star ratings, the recent review excerpts provided focus on negative experiences. No detailed positive feedback was included in the available data, making it difficult to identify specific praised aspects of the store.
Do customers recommend Wind & Weather?
Based on the review content, the overwhelming majority of recent shoppers do not recommend the store. Multiple reviewers explicitly state they would not shop there again and note a significant decline from the company's past performance under previous ownership.
How can I report my own experience with Wind & Weather?
To write a review on RetailCoupons.com, visit the store page and use the review submission form. Your honest feedback about product quality, shipping, customer service, and pricing helps other shoppers make informed decisions.
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