Google Reviews

I switched from a personal Google account with 2TB of storage at a monthly rate to Workspace for 2 users after seeing an advertisement. The plan was 14 days free. When I set it up, my personal drive storage got merged in and suddenly dropped to 300GB. Support said this would fix itself eventually and told me I'd have to pay an extra charge just to access the 4TB I was supposed to get. After I paid that, they said I'd need to wait 72 hours. Now I can't access any of my files, documents, spreadsheets, presentations, or anything else even though I previously had twice the storage. The support team was unhelpful and rude, and when I asked how to file a complaint they refused to help or provide me with any contact information. This has to be breaking consumer protection laws.

One of the worst experiences I've ever had. The process is incredibly difficult, there's basically no support, the system is confusing and hard to use, and the pricing is way higher than competitors. Honestly the most frustrating digital experience of my life.

Incredibly poor customer support, basically non-existent. I was charged for a subscription that I didn't even know existed, and it kept increasing for no clear reason. I may have accidentally started it at some point, but it shouldn't be that easy to do without knowing. When I wanted to cancel and actually talk to someone about it, the AI support blocked me from speaking with a human representative because I wasn't currently paying. I have no interest in using this or any other Google product going forward.

Absolutely terrible service with zero support available. Got charged for a subscription I didn't realize I had set up, and the charges kept going up without explanation. It's possible I accidentally started it, but that shouldn't be so easy to do. When I tried to cancel and reach out to someone for help, their automated system said I couldn't speak to a real person since I wasn't paying for anything. I would never recommend this or any Google product after this experience.

Watch out for unexpected fees when you sign up for this. I was billed even after canceling and asked for my money back. When I reached out to their team, they turned me down saying I don't qualify for a refund, even though they knew my account had been sitting unused for over a year.

It's basically extortion to force you to pay just to get your emails. I wasn't even aware I had a 14-day free trial period and suddenly I'm being charged an amount I don't even know. They won't let you see your email before cutting everything off.

Google Workspace seems incredible at first glance with its promise of integrated tools, beautiful design, and Google's backing for your company. But after the initial appeal wears off, the reality sets in: disconnected features, confusing settings, and painful account recovery that feels impossible. I got my domain through Google Domains which was fine, but then Google sold it off to Squarespace without asking me first which wasn't fine. I lost the ability to manage DNS when I closed my original admin user, and there's no straightforward process to get that back or change it without a lot of hassle. Google Sites is extremely limited in features. Workspace's payment setup is messy. Support stopped handling domain questions. Even though Workspace confirms my domain is set up, I still can't update DNS settings to send my email somewhere else. Too many separate parts working poorly together, terrible communication from the company, and they don't seem to care about basic user needs. If you're building a solo business or just want your email and web presence to work easily, go with something else like Zoho or Namecheap for email, Squarespace or Notion for your web presence, and a real domain provider with actual support. Google Workspace has potential but right now it's like using an old system that's pretending to work for startups.