Worldpetexpress sells prescription and over-the-counter pet medications and preventatives, offering an alternative to purchasing directly from veterinarians. At RetailCoupons.com, you can read what customers report about their experiences with this retailer, including details on pricing, shipping, product authenticity, and customer service.
Worldpetexpress Reviews
2.9
24 reviews
What Shoppers Say About Worldpetexpress
Created with AI, based on recent reviews
Worldpetexpress has a deeply polarized customer base, with roughly equal shares of five-star and one-star reviews. Loyal customers praise the company for competitive pricing on pet medications (particularly heartworm and flea prevention), fair costs compared to veterinarians, quality products, and occasional promotional discounts. These satisfied shoppers report years of repeat purchases and note that the company is covering tariff costs currently. However, a significant portion of reviewers report serious problems including extreme shipping delays (extending beyond a month with poor communication), orders that never arrive despite multiple follow-ups, unresponsive customer service, and concerns about receiving incorrect or counterfeit products with no return options.
The core tension at Worldpetexpress is reliability and customer service. While those who receive their orders successfully appreciate the savings, customers experiencing delays or product issues face frustration with slow responses and difficulty getting resolution. Shoppers planning to order should account for potentially lengthy shipping times and order well in advance of when they need medications. The company's handling of complaints and defective orders appears inconsistent, which raises questions about whether issues are systemic or isolated.
Customer Reviews (24)
Sorted by: Most recentLinda W.Mar 16, 2026
Buying heartworm and flea prevention from this company for years has been smooth sailing. I still take my animals to the vet for checkups and immunizations, but these folks charge way less than the vet does for medications. Never had any issues, though delivery can sometimes take close to a month. I just order when I know I'll need things soon. Those coupon codes they send are fantastic.
Jennifer S.Sep 19, 2025
Been getting stuff from these folks for years now. They're legit, not a scam at all. The products are quality and the prices are really fair. They mail out postcards with awesome discount codes too. I placed two orders recently and saved forty-five bucks each time. I've been loading up because they're currently covering the tariff costs. Shipping runs under seven bucks and it arrives in a compact package right on your doorstep. Couldn't ask for better service. The packaging sometimes looks different from US versions because European regulations are different. It's still excellent quality and honestly usually even better. People complaining about packaging differences are getting hung up on pointless stuff. Their mistake. You don't need a prescription or lab work. Best deal around.
Tyler N.Feb 9, 2025
Ordered something on January 1st. It's now February 9th and nothing has arrived. Called multiple times and sent emails but kept getting told it was being processed. When I mentioned contacting my bank, suddenly they provided a tracking number that showed nothing. After more emails, more than a month has gone by and still no delivery. Won't be ordering from here ever again.
Michelle C.Jun 1, 2024
I've shopped here before and I'm back. Last time I ordered elsewhere and paid twice as much for the same product. I'm sticking with World Pet Express from now on. The shipping is faster and my bill is literally half. Great work you all.
Rachel K.Dec 2, 2023
Got Bravecto for all four of my dogs and was kind of nervous after reading some of the feedback out there. The package arrived in under two weeks and it was exactly what I ordered! Definitely going to shop with them again.
Patrick L.Nov 7, 2023
Got Revolution meds but they sent me a knockoff brand instead. Then they refused to let me send it back. Super sketchy operation. Don't trust them. Just skip it.
Amanda V.Oct 20, 2023
They made me think I was getting brand name but actually sent me a generic that cost the same.
Monica T.Oct 13, 2023
I'd give zero stars if the system allowed it. They sent me generic flea medication when I paid for the brand name version. Now they're claiming I selected generic, but my order confirmation clearly shows otherwise. There was even a printed label stuck on the boxes saying they can't guarantee the real brand anymore, and they're refusing to let me return it. Don't spend your cash here. It's all a scam and the support team is worthless.
Jessica W.Sep 21, 2023
I recently bought a particular product (Revolution for Dogs) from this company and paid full price for it. What they sent was a cheap generic brand that I never agreed to, so I essentially paid premium pricing for something worth half as much that I know nothing about. Terrible way to do business. When I tried to work this out like reasonable adults, they refused to help. I want people to know that this outfit takes your payment for expensive products and ships out inferior stuff, then completely blows off customers when they complain.
Michelle R.Aug 6, 2023
Seven weeks of going back and forth with customer service and still nothing. There are other international pet medication sellers that work great, but this one isn't worth the headache. It's excuse after excuse about why my puppy still doesn't have her meds. Seven weeks of runaround. THIS HAS TO BE A SCAM. Look elsewhere people. Seriously, don't give this place your money.
Worldpetexpress Review FAQ
What is Worldpetexpress's overall rating?
Worldpetexpress is rated 2.9 out of 5 based on 24 customer reviews. The rating reflects a highly polarized customer base, with approximately 46 percent five-star reviews and 50 percent one-star reviews, indicating very different experiences among shoppers.
What do satisfied customers say about shopping here?
Loyal customers report significant savings on pet medications compared to veterinary clinics, describe products as quality and legitimate, and praise competitive pricing. Several mention being repeat customers for years and note promotional postcard discount codes. Some customers also report that the company is currently covering tariff costs on orders.
What are the main complaints about Worldpetexpress?
The most common complaints involve extended shipping delays (orders taking over a month to arrive or not arriving at all), poor communication from customer service when following up on delayed orders, and reports of receiving incorrect or counterfeit products. Some customers describe difficulty getting returns approved or refunds when issues occur.
How long does shipping typically take?
Shipping times vary widely based on customer reports. Some customers receive orders in under two weeks, while others report delays approaching or exceeding one month. Reviewers recommend ordering well in advance of when medications are needed to account for potential delays.
Should I trust Worldpetexpress with my pet's medications?
Customer experiences differ significantly. Those receiving orders successfully report genuine products and fair pricing, but some customers have received what they describe as counterfeit or incorrect brands with difficulty obtaining returns. If ordering, consider verifying product authenticity upon arrival and ordering far in advance of when you need medications.