Worldpetexpress sells prescription and over-the-counter pet medications and preventatives, offering an alternative to purchasing directly from veterinarians. At RetailCoupons.com, you can read what customers report about their experiences with this retailer, including details on pricing, shipping, product authenticity, and customer service.
Worldpetexpress Reviews
2.9
24 reviews
What Shoppers Say About Worldpetexpress
Created with AI, based on recent reviews
Worldpetexpress has a deeply polarized customer base, with roughly equal shares of five-star and one-star reviews. Loyal customers praise the company for competitive pricing on pet medications (particularly heartworm and flea prevention), fair costs compared to veterinarians, quality products, and occasional promotional discounts. These satisfied shoppers report years of repeat purchases and note that the company is covering tariff costs currently. However, a significant portion of reviewers report serious problems including extreme shipping delays (extending beyond a month with poor communication), orders that never arrive despite multiple follow-ups, unresponsive customer service, and concerns about receiving incorrect or counterfeit products with no return options.
The core tension at Worldpetexpress is reliability and customer service. While those who receive their orders successfully appreciate the savings, customers experiencing delays or product issues face frustration with slow responses and difficulty getting resolution. Shoppers planning to order should account for potentially lengthy shipping times and order well in advance of when they need medications. The company's handling of complaints and defective orders appears inconsistent, which raises questions about whether issues are systemic or isolated.
Customer Reviews (24)
Sorted by: Most recentRobert C.Apr 13, 2023
I placed an order a month back and now I'm being told the item is out of stock with no delivery estimate. Despite paying upfront and expecting good faith service, they're apparently selling products that aren't even available. There's no warning on the listing that shows limited inventory. Customer support is overseas, and I've called three times to get three completely different delivery promises, none of them true. As someone who paid, I expect to actually get what I ordered in reasonable time. This feels like theft to me. AVOID THIS COMPANY.
Steven P.Apr 3, 2023
I'm confused why this company ranks so high on search results. Seems like the algorithm needs some serious fixing. Total scam outfit, and I've filed a complaint with the Better Business Bureau. Can't believe they're still in business after all this. Customer service here is absolutely terrible. Any legitimate business would send you what you paid for without hesitation because they want customers to come back. It makes no sense why these con artists are still operating.
Trevor B.Mar 24, 2023
WATCH OUT! These people are running a con and ripping folks off left and right. I wish I'd read the complaints first before I wasted my money. They shipped me the wrong thing and when I complained, all I got back was a dismissive email saying it wasn't their problem. Zero effort to make it right. They wouldn't take it back or give me any kind of discount to cover my costs. I'm out a hundred bucks with nothing to show for it. My honest advice: stay far away from this company.
Nicole H.Mar 13, 2023
Totally unacceptable! Only got half of what I ordered and it was even the wrong product. It's been two months and I'm still waiting for my refund. Every time I call, they ask me to provide a new photo. This is straight up theft. They stole my money and wasted my time.
William B.Feb 10, 2023
WorldPetExpress is a major letdown in today's world of fast online service. At minimum they're inefficient and sluggish. Three weeks post-order and they still haven't dispatched anything, so I can't even tell if this is a full-on scam. Meanwhile my dog is out of his medication. Go somewhere else even if you pay more.
Antonio M.Feb 9, 2023
I was genuinely scared going into this after reading some of the negative feedback that came across my screen after I completed the purchase (got Bravecto). I mentally prepared myself for the worst lol. But honestly, this turned out great! Got two confirmation messages after paying, and I read somewhere they'd call to confirm your address but that didn't happen. Didn't get a tracking number or anything, and truthfully I forgot all about it. Went to check my mail today and boom, there's the order! And I'd read stories about people getting fake versions, but I got the real thing! So I'm totally satisfied. The whole thing took about three weeks but definitely happy with how it went.
Carlos J.Feb 9, 2023
Honestly, I was pretty nervous going in because I'd already read some rough reviews after I paid (ordered Bravecto). I was kind of braced for the worst, thinking I might get scammed. But it turned out great! I got two confirmation emails right after purchasing. I think I read they were supposed to call to verify the address, but that never happened. No tracking info came through either, and I basically forgot about the whole thing. Then today I check my mailbox and there it is! Plus, I heard some people got generic versions instead of the real deal, but mine was the authentic product! Really happy about this. Took about three weeks to arrive, but totally worth it.
Brandon H.Sep 10, 2022
They wouldn't answer my questions unless I created an account or shared my email. Not interested.
Sandra P.Aug 25, 2022
Been buying from WPE consistently for over a year now and very pleased overall. The brands you get here are legitimate, not knockoffs. I always receive the exact brand name product I order in its original branded box. The difference is just that it comes in European packaging with the metric system. Around three weeks is the standard delivery window, so I make sure to order right when my dogs run out of their current chewables so the replacement batch shows up right when needed.
Margaret T.Aug 25, 2022
I've been a regular customer at WPE for over a year and I'm really satisfied with my purchases. You get actual name brands here, not cheap knockoffs. Every time I order, the product arrives in its proper branded packaging. The only difference is the European labeling with metric measurements instead of what we're used to in the US. I time my orders carefully so that when my dogs finish their current supply, the new shipment shows up right on schedule. Takes about 3 weeks, so planning ahead is key.
Worldpetexpress Review FAQ
What is Worldpetexpress's overall rating?
Worldpetexpress is rated 2.9 out of 5 based on 24 customer reviews. The rating reflects a highly polarized customer base, with approximately 46 percent five-star reviews and 50 percent one-star reviews, indicating very different experiences among shoppers.
What do satisfied customers say about shopping here?
Loyal customers report significant savings on pet medications compared to veterinary clinics, describe products as quality and legitimate, and praise competitive pricing. Several mention being repeat customers for years and note promotional postcard discount codes. Some customers also report that the company is currently covering tariff costs on orders.
What are the main complaints about Worldpetexpress?
The most common complaints involve extended shipping delays (orders taking over a month to arrive or not arriving at all), poor communication from customer service when following up on delayed orders, and reports of receiving incorrect or counterfeit products. Some customers describe difficulty getting returns approved or refunds when issues occur.
How long does shipping typically take?
Shipping times vary widely based on customer reports. Some customers receive orders in under two weeks, while others report delays approaching or exceeding one month. Reviewers recommend ordering well in advance of when medications are needed to account for potential delays.
Should I trust Worldpetexpress with my pet's medications?
Customer experiences differ significantly. Those receiving orders successfully report genuine products and fair pricing, but some customers have received what they describe as counterfeit or incorrect brands with difficulty obtaining returns. If ordering, consider verifying product authenticity upon arrival and ordering far in advance of when you need medications.