Wotif.com Reviews

I'm pretty convinced there are dishonest people running this company. We booked the wrong dates and drove to the caravan park anyway, where we were fortunate to find another house available for the right period. We sent multiple requests asking for our money back, and the park even sent documentation saying they'd issued a refund on their end. We still haven't seen the money. At this point I'm certain they're keeping it.

I wouldn't book anything through this company. They're unprofessional and loaded with hidden terms. When you call their contact center, every agent tells you something different. They have no clue what they're doing and send you back and forth between them and the hotel. Meanwhile, Wotif made the booking and should be handling everything, but they act like it's not their responsibility.

I booked and paid for a Vienna hotel through Wotif and got my booking confirmation number by text. But every time I try to access my reservation using that number, the system says it's wrong. There's literally no other way to get your booking details without it. You can't even file a complaint or reach customer service. It's like information just disappears once you've paid. This company is terrible and completely unreliable.

Absolutely terrible. Don't use them under any circumstances. I wanted to change my reservation date within the first 24 hours but couldn't get through to anyone even though the actual hotel told me directly they'd be happy to update it. Their online chat feature was useless.

Really disappointed by my last-minute booking experience. I was heading from Brisbane to the Gold Coast in the afternoon when my car broke down on the motorway. I called Wotif to explain my situation and cancel my stay. They still charged my full booking amount to my credit card. I asked for a refund and was told no. I lost eight hundred forty dollars and had to cover it on my card. Never using this app again.

I think Wotif deliberately engaged in false and misleading conduct. We booked two rooms at a Brisbane hotel instead of one. The hotel said they'd process a refund on the extra room but we needed to go through Wotif. Wotif told me they called the hotel and got denied. I phoned the hotel directly and they said they already refunded it. When I contacted Wotif again, they claimed the hotel refused. I called back and got an email receipt showing the refund was processed. I forwarded that receipt to Wotif, and they told me the hotel declined at 3:30 in the morning. Since I have documentation from the hotel showing the refund was issued, it seems like Wotif is just trying to pocket the money without any valid reason. They're lying about what actually happened.

DO NOT USE THIS WEBSITE!! They keep customer money. I'm still waiting for my refund and the hotel confirmed they already approved it. Wotif has it and refuses to send it to me.

Terrible service with no updates on anything.

Despite all the terrible reviews out there, I actually had a great time with Wotif. My original hotel booking for a Blue Mountains weekend fell through because the property wasn't open that weekend. Wotif found me a beautiful spa suite at double the quality and threw in breakfast at zero extra charge. The service rep even called me back with three alternative options to choose from, which saved me tons of time. Really impressed.