Comcast offers internet, mobile phone, and video services through its Xfinity brand at xfinitymobile.com. RetailCoupons.com collects and publishes customer reviews to help shoppers understand the real experiences other users have with the company's services and support.
Comcast Reviews
1.8
21 reviews
What Shoppers Say About Comcast
Created with AI, based on recent reviews
Comcast receives overwhelmingly negative feedback, with 21 shoppers rating the company 1.8 out of 5. The primary complaints center on customer service failures, including disconnections without authorization, contradictory information from different support representatives, difficulty reaching assistance, and unresolved technical issues that persist for weeks. Several reviewers report internet outages lasting hours, speed issues despite paying for higher tiers, and poor handling of return processes. A small number of shoppers acknowledge that the actual mobile and internet service quality is functional when it works, with reliable connections and convenient features like WiFi hotspot access.
The stark divide in ratings suggests that while Comcast's core service can be acceptable for some users, systemic customer service problems create significant frustration. Reviewers consistently describe interactions with support staff as unhelpful, disrespectful, or ineffective, with issues remaining unresolved despite extended efforts. The company's inability to resolve technical issues promptly, combined with inconsistent communication from different representatives, appears to be driving the vast majority of low ratings.
Customer Reviews (21)
Sorted by: Most recentPatricia M.Jan 16, 2020
Made the switch from Direct TV to Xfinity and it was definitely the right call. My husband and I were getting sticker shock when Direct TV wanted to bump our bill from $70 to $160 monthly just for two TVs without internet included. On top of that we had two Verizon cell lines costing us $100 each for unlimited data. Xfinity bundled everything together beautifully - two TV packages with Showtime plus internet for $159, plus two unlimited cell phones for $45 each. The combined savings went from paying $360 to just $249, and we actually get home internet now too. The whole process of switching over was smooth and painless.
Comcast Review FAQ
What is Comcast's average rating on RetailCoupons.com?
Comcast is rated 1.8 out of 5 based on 21 customer reviews. The rating distribution shows 76 percent one-star reviews, 5 percent two-star, and 19 percent five-star, with no three-star or four-star ratings.
What do shoppers praise about Comcast?
Reviewers who rate the service positively mention that the actual mobile and internet service quality is reliable, with no dropped calls or connection problems reported. Some customers appreciate the convenience of WiFi hotspot access throughout their service areas and note that the service performs adequately enough to keep despite qualifying for alternatives.
What are the most common complaints about Comcast?
Customers overwhelmingly criticize Comcast's customer service, reporting rude and disrespectful treatment, contradictory information from different agents, and difficulty reaching support. Additional complaints include frequent internet outages lasting hours, slow speeds despite paying for higher tiers, unresolved technical issues dragging on for weeks, and problematic handling of return processes where support staff give incorrect guidance.
Do customers recommend Comcast?
The vast majority of reviews are highly negative. The 76 percent one-star rating and consistent complaints about unresolved issues and poor support suggest that most reviewers do not recommend the service. However, the 19 percent five-star rating indicates a small group of satisfied customers who value the service quality.
How can I write a review of Comcast on RetailCoupons.com?
Customers can share their experience by submitting a review with a star rating and detailed comments about their service. Reviews help other shoppers make informed decisions and provide valuable feedback to companies about their performance.