Comcast Reviews

My life got hacked and I've been trying to recover for months. I keep calling Xfinity and they claim someone ordered a bunch of iPhone 16 Pro phones on my account, which ran my bill up to almost $1,000 per month. That makes no sense since I'm on Xfinity's low income WiFi program. I've called customer service so many times - they remove the charges one month and then charge me again the next month while shutting off my phone. I need my phone on for medical reasons. My bill should be $68. I've had Xfinity for over 12 years and haven't had issues with WiFi, but the mobile service is a complete disaster. It's unreliable and so is their customer service. I brought my police report to their fraud department and they said they'd handle it, but here I am again with my phone off and them asking for $500 just to turn it back on temporarily.

I wish I could rate them zero stars. Take off running and never look back. Xfinity hands down has the worst customer service you can find. Their staff doesn't know anything. They blacklisted my eSIM on my phone even after seven years of using them for mobile. I ended up having to file a complaint with the FCC. Due to their poor communication skills I nearly missed critical information about closing on my home purchase, and my child's iPad got shut off as well because of their mistakes. They are the absolute worst mobile provider.

I'd give them zero stars if I could. Just walk away and don't look back. Xfinity has the absolute worst customer service out there. Nobody on their team knows anything. After being with them seven years for mobile service they blacklisted my eSIM for no good reason. I had to file a formal complaint with the FCC. Because of their terrible communication I almost missed crucial information about my home closing, and my kid's iPad got turned off too. This is genuinely the worst mobile phone company I've ever used.

The mobile service I received was horrible - they pulled a bait and switch on me. Apple was doing a trade-in promotion where you could trade an iPhone 12 or older for a new iPhone 16, and all the cell carriers were promoting it. Xfinity had an appealing Black Friday offer where their salesman said I could put my two iPhone 11 phones toward the trade and also trade my iPhone 13 for the upgrade, with roughly $850 in credit applied. I trusted him and went for it. The first bill came in at $300 and the second at $200. I figured the iPhone 13 trade-in for the iPhone 16 meant that phone would be free. Wrong. The company claimed they never got the phone even though I was told to return it through USPS, which I did. They said they never received it. I opened two service tickets and nothing happened. Then a month later the phone showed up saying it had stolen protection that needed to be unlocked. We unlocked it and sent it back again. I'm still paying for that supposedly free iPhone 16. Called customer service and got conflicting answers. One rep said they hadn't received the phone. Another said they had and promised to backdate credits to Black Friday. Nothing.

When I moved my third phone line away from Xfinity to another carrier they kept charging me for it anyway. I called their customer care and got dropped three separate times. Some agents hung up on me, same thing happened with chat support. A supervisor gave me completely false information, lying right to my face. I filed a complaint with the BBB but got nowhere - their regulatory specialist was equally rude and unhelpful, more interested in protecting their $45 charge than actually fixing the problem. She clearly wasn't concerned about their deceptive or disrespectful practices. It's simple enough for them to review a recorded call from early February to see exactly what happened.

I was promised an $830 credit when I traded in my iPhone 13 Pro for a new phone. I mailed in the old device that I'd purchased at the Comcast store years ago, but they sent it back saying it was unacceptable. Their explanation was a mismatched serial number, which didn't even make sense. The store manager agreed it made no sense but couldn't fix it. They're not honoring what they promised and won't let me return the new phone either. I'm canceling everything with Comcast, not paying outstanding balances, and pursuing legal action.

They made mistakes and deleted my phone number from my account. They can't get it back. They told me it was fixed but lied - it wasn't fixed at all. Your company is terrible.

Gloria helped me sort out a problem I was having with my phone setup and it was no problem at all for her. My ACP discount went through without any issues either. The only thing I'd mention is that the store location is pretty far from where I live, but otherwise I'm satisfied.

I never thought I'd give Comcast five stars, but here we are. When my contract was coming due I tried to renegotiate with them and the agent basically said take it or leave it. Three days later AT&T knocked on my door and I switched. It's been five years and Comcast wouldn't work with me on pricing. As strange as this sounds, I ended up checking out Comcast recently because I've been helping my dad with his setup. I was shocked at how good their service is. The customer service team was fantastic - super helpful and really knew their stuff. They stayed consistent the whole time. The pricing is unbeatable. We went back to the same location for follow-up and they were just as nice and helpful as before. They got us on a promotional plan and I actually had two months of free internet. When that was supposed to end and jump to $10 a month, I got an email saying they extended the deal. I'm just using their internet service. Whatever changes you've made internally, keep it up. I actually told them they used to have the worst reputation and I couldn't wait to leave, and they said they heard that feedback loud and clear and made improvements. Boy did they. I'm still with them.

This is hands down the best service I've experienced in ages. The internet speeds are fantastic. The hotspot feature works great. Their streaming options are incredible. And the pricing? Don't even get me started, it's so good. I'm really happy I made the jump from At&T.