Yarnspirations sells yarn and fiber crafts supplies online. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from this retailer, including feedback on shipping, customer service, and product quality.
Yarnspirations Reviews
What Shoppers Say About Yarnspirations
Yarnspirations receives consistently poor ratings from shoppers, with significant complaints centered on shipping delays and unresponsive customer service. Customers report orders taking three weeks or longer to arrive, missing items, and difficulty getting refunds or resolution. Multiple reviewers describe waiting weeks for responses to customer service inquiries, with some considering filing disputes with their banks or canceling orders that were refused cancellation.
Beyond shipping issues, shoppers cite additional frustrations with the return process, which requires customers to pay their own return shipping costs and involves lengthy delays in receiving return authorization. The combination of extended delivery times, poor communication, and unhelpful customer service has left customers feeling abandoned and discouraged from using the retailer.
Customer Reviews (4)
Sorted by: Most recentMy order took forever to arrive, and when it finally showed up after more than three weeks, two items were nowhere to be found. One missing item got refunded without me having to ask, but the second one has been a nightmare. I've been trying to get this resolved through email for the last two weeks and haven't gotten anything except an automated message with a case number. Nobody's actually helping me. This company doesn't seem to care much about their customers or their reputation. I'd recommend being really careful before placing an order with them.
I placed my order and was expecting it to show up on a specific date. Right before it was supposed to arrive, they sent me an email saying there was a delay. Since then I've been reaching out to their customer service team asking for an updated delivery date, and I haven't heard back once. At this point I'm ready to call my bank and file a dispute because I don't have my items and the company won't even talk to me. I can't recommend shopping here.
A month has gone by and my order still hasn't arrived. When I asked them to cancel it, they refused. Don't waste your time with this company.
Ordered the wrong size and went through their return process like they said to do online. It took two full weeks plus another email just to get someone to respond about sending it back. I paid more than twenty dollars out of my own pocket to ship the item back since they don't cover that cost. That part I understood. But UPS has had my return for over three weeks now, and I still haven't gotten my money back from the hundred and thirty four dollars I originally spent. I emailed them last week asking what's going on and got no answer. Sent another email today and still nothing. Why is this so complicated? I'm done with this company. I'll shop at Walmart from now on, and that's disappointing because I really try to avoid big box retailers. Save yourself the trouble and shop somewhere else.