YouMail offers call blocking, spam protection, and virtual phone number services. This page aggregates verified shopper ratings and reviews to help you understand what current and former users experience with the service, including feedback on app functionality, spam blocking effectiveness, customer support, and billing practices.
YouMail Reviews
1.6
12 reviews
What Shoppers Say About YouMail
Created with AI, based on recent reviews
YouMail is rated 1.6 out of 5 by 12 shoppers, with the vast majority expressing serious dissatisfaction. The primary complaints center on ineffective spam call blocking (calls still getting through despite the service's core purpose), confusing or malfunctioning app interfaces, unresponsive customer support, and difficulty obtaining refunds. Shoppers also report issues with unwanted call blocking, call rerouting problems, and billing practices where charges occur before trial periods are honored. One long-time user mentioned appreciating the service for years but encountered problems after upgrading their phone.
Few shoppers recommend YouMail based on available feedback. Those who gave higher ratings represent a small minority, while the overwhelming number of one-star reviews indicate fundamental problems with both the service's effectiveness and the company's customer service responsiveness. Multiple reviewers describe the experience as frustrating enough to prompt switching to competitor services, and several express skepticism about what YouMail actually delivers for spam protection.
Customer Reviews (12)
Sorted by: Most recentKevin D.Jan 7, 2026
Used the free version for a while and got hammered with spam calls every single day, at least four or more. Nothing was getting blocked. Decided against paying for premium since it seemed pointless. Switched to a different free call blocker and haven't had a single spam call since. It makes you wonder what YouMail was actually doing for spam protection.
Michelle T.Nov 25, 2025
Everything went wrong from day one. The interface is confusing and blocks things you don't want blocked, which is really problematic when you rely on it for work. I upgraded to get phone support but still couldn't reach anyone. The app is terrible and they won't give you your money back.
Sarah M.Nov 25, 2025
Placed an order for a geranium through an online marketplace, and YouMail was listed as the seller. It was supposed to show up on November 13th but never did. Tried reaching out to them via the marketplace without any response. Eventually they agreed to send a refund, but getting there was a real pain and took way more effort than it should have.
Jennifer K.Nov 24, 2025
Total rip-off. They claim to offer a free trial but you'll get charged right away. Good luck getting your money back. The only way to contact them is email, and if you don't respond to their verification code immediately, you're stuck. Definitely a scam operation.
Thomas N.Nov 21, 2025
Wanted a second number but what they're selling doesn't live up to the hype. I'm getting spam calls from numbers that show as blocked, and calls from my contacts are getting rerouted through YouMail instead of my carrier. When I decline a call, sometimes it keeps ringing after I swipe it away, and other times I can't get it to stop. This whole thing has been a headache and I had to pay for it. Now I'm worried about how canceling is going to go.
Derek C.Aug 2, 2025
I've loved using YouMail for about 8 years, but recently upgraded to a new phone and now I can't get it to work properly even though I'm trying to renew my subscription. Really need some support here.
Karen V.Jul 31, 2025
On July 19th, I paid $143.88 with my credit card to renew my annual service. I've been a customer for several years and never expected problems. I provided a bank statement showing the payment posted the next day, but they're making it incredibly difficult. I asked for either my money back or the services I paid for. Instead of helping, they told me to file a chargeback with my bank. I did that, but YouMail keeps emailing me claiming they don't believe I paid. This situation is frustrating. Stay away from YouMail.
Linda B.Jul 18, 2025
A major newspaper recommended this app and it started off okay, but then gradually it started blocking calls I need and letting through calls I don't want. Trying to cancel is a nightmare. I went through the chatbot, the chat function, and supposedly live representatives but nobody helps. I've sat online for 20 minutes waiting with no response. It won't release my calls even after I switched to my carrier's app. Eventually I found a cancel button somewhere on their website.
David S.Jan 19, 2025
Had a great experience using this service for many years. Really liked the backup phone line feature and the ability to set up custom voicemail messages. When I shut down my business and let my subscription lapse, they actually gave me a full refund on my annual fee even though I was a week late on renewal.
YouMail Review FAQ
What is YouMail's current rating on RetailCoupons.com?
YouMail is rated 1.6 out of 5 based on 12 customer reviews. The rating distribution shows that 75 percent of reviews are one-star, 8 percent are two-star, 8 percent are three-star, and 8 percent are five-star. No four-star reviews have been submitted.
What do shoppers say about YouMail's spam blocking performance?
Multiple reviewers report that YouMail's spam call blocking does not work effectively. Shoppers describe continuing to receive spam calls daily despite using the service, and several mention switching to competitor call blockers after experiencing no improvement. Some report that the app blocks legitimate calls while failing to block spam calls from numbers showing as blocked.
What are common complaints about YouMail's customer support?
Reviewers frequently mention difficulty reaching customer support, with reports of unresponsive email responses and unavailable phone support even after paying for premium versions. One shopper noted they could not reach support despite upgrading specifically for that purpose. Others describe slow refund processes and difficulty resolving technical issues.
Do shoppers report billing issues with YouMail?
Yes, multiple reviews mention billing problems including immediate charges despite advertised free trials, difficulty obtaining refunds, and unresponsive customer service when attempting to cancel or get money back. One reviewer described the billing practice as a scam operation.
Would shoppers recommend YouMail?
Based on the review data, YouMail does not receive strong recommendations. The overwhelming majority of reviews are one-star, and shoppers frequently mention switching to alternative services. Only a small percentage of reviewers gave higher ratings, and positive sentiment is minimal across the available feedback.