Yourparade Reviews

Ignore the older negative reviews. I ordered 4 bras in two different sizes to test the fit, emailed about returning them, and got a response the next day with my PayPal refund processed right away. Honestly no issues with their customer service at all. The bras themselves are super comfy and fit me perfectly. I had been struggling to find comfortable bras that actually work for my body and these are amazing.

Their quality control and customer service both need major work. The sleep shorts and matching shirt I received had issues. One leg of the shorts was shorter than the other and the shirt had seam problems. The customer service was even worse though. I emailed asking if they'd cover return shipping for defective items and got terrible responses. They kept quoting policies about items in good condition being returned because they didn't work out, completely ignoring that mine had actual defects. It's been incredibly frustrating because they clearly weren't reading my emails. They acted completely uninterested in helping me. This has been one of my worst brand experiences ever and I won't buy from them again or recommend them to anyone. UPDATE: Finally they stepped up and agreed to waive the return shipping, which is why I changed my rating from one star to two. But it shouldn't have required this much effort to get basic customer service.

Absolutely terrible customer service. I tried ordering once before and never got my items. After weeks of waiting, I eventually got a refund. I gave them another shot recently and placed a second order, but they only sent 1 out of the 3 items I paid for. When I contacted their support team, instead of admitting their mistake, they claimed it was shipped separately. That's not true. I only got a shipping notification for the other items after I complained, and it just said a label was created. A week later, nothing has actually shipped and customer service won't respond. I'm done with this company.

This is honestly one of the worst companies I've ever dealt with. Their customer service is absolutely nonexistent. The sizing is completely off from their charts, so nothing actually fits right. Good luck trying to get an exchange because nobody will even respond to you. They only offer text support, which is a huge red flag. I'm shocked that a US-based company can operate this way. Really disappointed.

This company is absolutely terrible. The items don't fit properly and getting your money back feels impossible. I sent multiple emails with zero response. Their phone line doesn't work, and trying to communicate through Facebook is useless since they don't actually read the comments. I ordered through a payment service and had to file a complaint to stop my last couple payments, but I'm still owed around $30. I'm planning to contact the Better Business Bureau next.

This is genuinely the worst customer service experience I've had. Over a month has passed with no order and no response from anyone. I've reached out for weeks through multiple channels and they've never answered. They promised a refund but won't send confirmation of it. When I followed up about where my refund is, they suddenly say they can't refund me. Then they tell me to expect a refund email anyway? They give contradictory answers and won't clarify anything. I've never shopped here before but I'm incredibly disappointed. For a brand that markets itself as inclusive, this is really deceptive behavior.

The delivery was quick enough, but the actual product was disappointing. The fit is really bad, especially in the crotch area which is way too tight. The underwear kept riding up constantly even though I had the correct size and this isn't an issue with my body. I will never purchase from them again. There was no return information included in the package. I had to email them to figure out how to send back the five brand new pairs I bought.

I was browsing the site and put items in my cart but wasn't ready to buy yet. When my toddler got hold of my phone at midnight, she managed to complete a purchase using the saved information. I sent an email to customer service within 15 minutes, but they were closed for the night. I got a reply at 8:20 AM saying the order had already shipped and couldn't be cancelled. But when I checked online, there's still no tracking and it just says the order is being generated. This seems like a BS excuse to prevent cancellations. I responded explaining I didn't actually have the funds for this purchase, but they just keep saying the order is fulfilled and I can return it if needed. This whole situation feels dishonest.

Placed an order on February 1st and by the 17th still hadn't gotten it. It looked like the package hadn't moved since the 10th. I emailed their support team and got a response within a couple hours saying the package was lost and they'd either refund me or give store credit. I took the credit and they sent it right away. I placed a new order a few days ago and I'll update if it arrives.

I have to agree with other negative reviews out there. Parade's customer service is absolutely awful. I got plenty of emails from them about promotions after I ordered, but when I tried to cancel the next day because I'd accidentally ordered duplicate hoodies, they told me the order was already shipping and couldn't be cancelled. My tracking info didn't update for weeks, so I thought my package was lost. When it finally showed up after nearly three weeks, I asked about starting a return. It took them 10 days just to respond. Now they're saying they don't take returns but can give store credit or a refund. I asked for the refund and it's been a week with nothing. This is incredibly frustrating for a domestic order from a company in my own state. There's zero reason this should be taking this long or for their email responses to be this slow. I've ordered from international sellers and gotten packages way faster.