Zabar’s Reviews

We were sent a package for a memorial service and the food quality was mediocre at best. The rugelach was inedible, hard and dry, and we threw it away. I called to let them know how disappointed we were but since it was past their timeframe they said they couldn't do anything. Honestly I didn't expect them to either, just wanted them to know. They got defensive about not being able to help because of timing. I told them I thought it was really unprofessional to not be understanding considering it was a memorial and we had much bigger things on our minds than dealing with their food. I wouldn't use this company again. Customer service was terrible and they don't stand behind what they sell.

A neighbor sent me a honey cake as a thank you and I brought it to my son's Passover dinner. My grandkids were thrilled because they love honey cake. My 5 year old asked me if it was supposed to be that dry. Nobody could eat more than one bite. It was basically dust baked in a loaf pan. I could've made better with a Passover box mix. I'd never ordered from them before and was planning to once I saw their catalog, but they lost me as a customer before they even got me. Really disappointing.

I'm a bagel enthusiast and ordered two dozen from here for Christmas morning. They arrived in plenty of time so we sliced and froze them right away. When we thawed, toasted and ate them on Christmas morning though, they weren't any better than what we can get here in Virginia. They fell short of being those iconic New York City bagels. They had too many air pockets making them softer and less dense than they should be. Total letdown.

Had a terrible experience ordering for delivery to another state for a family member. The shipment was a week late, too late unfortunately given his situation. Called customer service who were hostile, defensive, and refused to help. Over less than eighty dollars they managed to lose many longtime customers and showed no compassion at all.

I've gotten Zabar's gifts before but this time there was a real packaging problem. One box of chocolates was individually wrapped and sealed in cellophane which was fine. The cookie box had no cellophane and two of the four sections had splits with crumbs everywhere. I have photos but don't see where to upload them. Why wrap the chocolate boxes but not the cookies that clearly show damage? At the price my friend paid, this isn't acceptable. Want to hear back from customer service.

Classic spot with great stuff. Gets packed in there but you can always count on solid quality.

It's an amazing iconic store, but the customer service experience I just had was so insulting I'm never coming back, and I've been shopping here my whole life. Management seems to think their popularity means they don't have to provide real service. I waited 10 minutes at the fish counter with only one customer being served. I had my number ready and was next in line, but the four guys working didn't even look my way, act like they saw me, or make eye contact. Then a woman walks up without a number and gets served right away. When I said something, they acted like it didn't matter, like they'd ditched the number system and just pick whoever they feel like while ignoring everyone else. I talked to a manager who went back to chat with the fish counter staff but nobody seemed interested in fixing anything. Seems like they just don't care.

I'm two blocks from the store and always find something new and interesting to try there. The website let me down though when I sent a gift basket to a friend and two items from my order didn't show up. Still, overall it's a great spot here in the city.

I've been asking them to fix my apartment number from just '5' to '5N' since my first order but they never changed it. Plus UPS never brings packages to my door, they leave them in the lobby or first floor. The label also shows my phone number under my name which makes me feel unsafe and violated. Store staff won't help and the number I called didn't get answered either.

Genuinely the best business in the neighborhood. Only premium quality items, always fresh stock, and they do business the right way. I once bought something past its expiration date and didn't catch it because of my vision problems. The next day I brought it back and they didn't just refund me, they gave me store credit too and apologized. It's a real, honest operation that treats customers well despite being the most popular place around. Hope they continue succeeding for years to come.