Saks Fifth Avenue OFF 5TH Coupons & Promo Codes

I've been shopping at Saks OFF 5TH for quite a while now and most of my experiences have been really positive, including the customer service. The store has a lot going for it and I'm a big fan.

I bought pants on sale but was never clearly told they couldn't be returned. When the fit wasn't right, I tried to return them and was denied not just the return but even store credit as an alternative. The lack of clear communication about the final sale status and the unwillingness to work with me is really frustrating. That's the last time I'm shopping there.

The store refused to accept my return for a defective item, even though their own policy clearly states that defective items can be returned. The employee was extremely rude when I tried to handle it. I'm currently waiting to hear back from corporate about this situation.

It's been over a month since I placed my order and it still hasn't shipped. I even reached out to the international shipping partner who confirmed the issue is on their end. What should I do at this point to get my money back and move forward?

This is legitimately the worst place I've ever shopped online. They'll sell you things they don't have available, and instead of fixing their mess, they send you something totally different and expect you to keep it. They don't rush to refund your money or make up for the time you wasted. You have to go out of your way to return the wrong item they sent before they'll even process your refund. Factor in all the time you spent selecting and paying for something they didn't actually have, and it's a complete nightmare. Sure, everyone makes mistakes, but this place is one mistake after another after another. Their inventory management is a joke and their after-sales support is equally bad.

This is the absolute worst online shopping experience I've had. The company sells items they don't even have in stock, and when you receive what they send, it's completely different from what you ordered. Rather than taking responsibility for their mistake, they make you go through the hassle of shipping back the wrong item to a post office before they'll even process your refund. They don't offer any compensation for wasting your time and money. One error might be forgivable, but this company makes mistake after mistake after mistake. Their inventory management is terrible and their customer service after purchase is equally awful.

As a long-time rewards member, I'm disappointed with the quality and support I received on my last purchase. A pair of sandals I bought started falling apart after just one month of casual wear, and that's not acceptable from a retailer in this price range. I contacted customer service but haven't gotten a satisfactory response. I don't expect items to fail this quickly, and I really hope the company will stand behind what it sells and appreciate customers who keep coming back.

I've been a loyal rewards member at Saks OFF 5TH for years, but my recent experience has left me frustrated. A pair of sandals I bought fell apart after wearing them casually for just a month, which shouldn't happen at a store with a premium reputation. When I contacted customer service about getting help, they haven't given me a proper resolution. I expect better quality from items I pay for, and I hope the company will back up its products and truly value customers like me who shop there regularly.

The return policy here is confusing and says returns can take thirty days, which makes no sense since they took my payment instantly. This frustrates me to no end. I won't order from them again because the customer service is really poor, and good luck finding someone in the US to talk to. I wish I'd read reviews beforehand. I'm done with them.

Their return policy is a mess - they say refunds can take up to thirty days to process. Meanwhile, they had my money within seconds when I checked out. This doesn't add up and it feels completely unfair. I won't be ordering from them again because their customer service is genuinely bad, and you can't even reach anyone in the US when you need help. I really wish I had checked reviews before placing my order. Definitely won't be going back.

Their delivery service is absolutely terrible and I'm warning everyone not to buy from them. I received two packages in the same day from different carriers. The first one was left sitting outside by the curb completely against my instructions, and the package was wide open when it arrived. The second package was handled even worse - the carrier literally had the box sitting in their trunk, which they used as proof of delivery. I called customer service and they said I'd need to file a claim that takes ten to twelve days to review before I get my refund, which comes in another three to five business days. This company never used to be like this. Why advertise free shipping if packages don't actually make it to your door? The service has gotten worse and these sales aren't worth all the stress.

Stay away from Saks Off Fifth. I ordered a Coach Tabby bag and when I opened the package I found a used bag with pen markings all over it, and it wasn't even the right style - the tags said one thing but they'd shipped me a completely different bag. Customer service's response was to tell me I had to pay a return fee. Are you serious? A company that sends wrong items shouldn't be charging people to send them back. They should be embarrassed. I would never shop there again. Be careful - this place is a scam.

The quality control on sizes is really bad. I bought two men's shorts that were supposedly XXL and final sale, but they fit my wife who wears a size 14 or 16 and weighs significantly less. The waist measurement on both pairs, even with the drawstring tightened, is nowhere near what XXL should be. Complete waste of money.

I purchased a men's jacket at a physical Saks store location and the price tag clearly showed a sale price, but the cashier insisted it was wrong and only offered fifteen percent off instead. All the other jackets on the rack, and there were many of them in different colors, had the same marked price. I felt something was off about this, but I liked the jacket enough to accept their offer. Two weeks later I went back and found the exact same jackets now selling at that original tagged price. When I bought one, they rang it up at that lower price without any issues. I realized I'd been overcharged the first time. According to consumer protection laws, I should have been able to purchase at the advertised price on the tag that was displayed. The staff misled me. I'm requesting a refund for the difference.

I really can't recommend ordering from Saks Off Fifth - the whole situation makes me question whether this is even a legitimate business. I ordered an expensive designer dress and after more than three weeks it still hadn't come. The USPS tracking looked suspicious with barely any updates, then suddenly showed the package heading to Alaska of all places. I've called customer support three times trying to get a refund, but instead of just processing it, they say they need to launch an investigation into the missing package. I'd strongly suggest paying extra to shop somewhere you can actually trust. Update: The dress did eventually arrive, but it came in a crumpled heap inside a small plastic bag with the security tag still attached to it.