Serta Coupons & Promo Codes

My Serta Heated Mattress Pad Ruined My Mattress! I got this heated pad back in early 2024 through Amazon and set it up following all the instructions provided. Everything was working fine until recently. My husband kept mentioning a hot spot developing under where his pillow sits, but I didn't notice anything myself. The manual said this was normal when your body is in contact with the pad, so I didn't worry about it. When I changed the sheets a week or so later, I spotted a dark stain on them, but nothing showed on the pad itself so I figured it was just a sheet problem. Then during the next sheet change, I realized the mark was actually on the pad now. Once I lifted it off, I discovered a nasty burn mark on my actual mattress underneath, which completely destroyed my warranty coverage. The pad itself is labeled as being owned by E&E Co., LTD based on the manufacturing tag.

Mattress Softened Way Too Quick We bought a firm model and it started losing its shape after just six weeks. You can clearly see body indents all over it and it feels pretty soft for something labeled as firm. When the company sent someone to check it, they said it was fine and that deep indents are normal. Apparently they think showing 40mm depressions is acceptable. Definitely won't be buying from them again.

Terrible Experience with Defective Mattress The Serta mattress I bought turned out to be faulty right away and caused me serious back issues. The furniture store required me to pay $50 just to have someone come inspect it and confirm there were actually defects. Then they wanted another $100 to deliver the replacement. I shouldn't have had to fork over $150 extra because both the manufacturer and retailer sold me something that didn't work. On top of that, they wouldn't let me pick a different style of mattress. I was stuck getting the exact same model that had failed me in the first place, which makes no sense.

Memory Foam Pillow Is Just Recycled Junk I bought their copper infused memory foam pillow and I gotta say it's one of the worst pillows I've ever owned. The whole thing is stuffed with shredded up scrap foam. They market it as premium but they're basically just filling it with leftover garbage from making their mattresses.

Premium Sleep Quality with Serta Mattress Serta makes the absolute best mattresses for improving sleep and quality of life thanks to the biocrystal technology that blocks harmful radiation. You really do sleep better on a Serta mattress and wake up refreshed.

Great Mattress But Awful Delivery Experience The actual Serta mattress from a high end resort was fantastic so we ordered one right away after staying there. My main complaint is with the shipping company they use. They missed two separate delivery windows and when I tried calling their customer service, they were useless. It's frustrating that Serta keeps working with this delivery company. I've even been looking into their stock performance as a potential investment move.

Zero Star Rating for This Scam Company I wish I could give zero stars. I purchased a final model mattress that was marked down as is. When I asked the sales person what my options were if something went wrong, he told me to deal with the manufacturer directly. Fast forward one year and my $925 mattress is completely sagging and useless. Serta's response was an email saying as is items have zero warranty protection. This company operates like a scam and you should avoid them.

Hybrid Mattress Falls Apart Way Too Fast Got a hybrid model from a furniture store last year and I'm dealing with the exact same problems everyone else is describing in these reviews. The mattress started sagging on one side and now there are huge lumps throughout. My back hurts constantly. This mattress looks ancient even though it's only been a year. How do they keep getting away with selling such garbage? Is there any way to start a class action lawsuit because this is completely unacceptable.

Same Problem Happens Twice with Replacement Bought my mattress in early 2024 and it's been nothing but problems. We already had it replaced once but the new one developed the exact same issues. Both are sagging and killing my back. We've kept the support structure in place like we're supposed to but nothing helps.

Cheap Quality Backed by Meaningless Warranty Don't get fooled by the warranty claims. Read the fine print carefully on that 10 year guarantee because it barely covers anything. You're better off buying from someone else.

Warranty Support Treated Us Unfairly My grandmother's chair broke down and we've been trying to get warranty service since late 2022 but still haven't gotten anywhere. The motor had a five year coverage and we filed the claim right away. We've dealt with multiple departments and contractors but the inspection report is still incomplete. The warranty company keeps saying they'll close the ticket because of missing paperwork, yet they won't help us figure out what else they need. Nobody's returning our calls and the company won't actually help or replace the chair. They just sent a replacement remote without even knowing what the original problem was. This feels like we're being given the runaround.

Purchased Queen Mattress That Failed Immediately Bought a queen size Serta from a local furniture store in North Carolina and within seven days there was a huge depression forming in it. When I went to get a refund, they refused because there was a tiny mark on it from my grandson. That's absolutely crazy when the whole bed was already falling apart! The mattress was clearly defective. It probably sat around in storage for years before I got it. I paid over $700 for this junk.

Low Quality Mattress with Immediate Issues Don't bother with this brand. The mattress quality is really poor and mine started falling apart in just three months. You're better off looking elsewhere for your bedding.

Impossible to Get Any Customer Support My Serta mattress is less than two years old and it's already sagging like crazy. The real problem is I can't actually reach anyone at customer service to deal with it. The mattress retailer just keeps telling me to contact Serta directly and nobody will help.

Repeated Problems and Terrible Support We bought our mattress back in 2012 and had to get it replaced in 2017 because it was sagging badly. My wife weighs around 105 pounds and her side sank just as much as mine even though I'm almost three times her weight. We ended up replacing it again in 2020 for the same sagging issue. Now in 2022 I contact Serta about another replacement but they refuse, claiming the 10 year coverage ended a few months back. I was in the hospital dealing with COVID back in late 2021 and I'm still recovering, which is why I couldn't deal with this sooner. I asked them to take another look at my situation but haven't heard anything back in over a week. Meanwhile they managed to turn down my claim in just a couple of days. This company is terrible to work with and the mattresses just don't hold up.