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Really disappointed. I ordered size 11 sneakers but got size 6 instead, even though the receipt said size 11. Not only did I have to return them at my own expense, but they only refunded for the shoes, not the postage I paid. Then when I followed up, customer service demanded I send them a photo of the wrong shoes even though they already had the item back. They refused the refund when I couldn't provide a photo. Unacceptable service. I'm shopping elsewhere from now on.

Placed and paid for my order, got confirmation for in-store pickup on the next day. Then nothing. They asked me to review trainers I was still waiting for. I followed up asking for an update and finally got told three weeks later that my paid trainers are lost and I'll get a refund eventually. Weeks wasted. How do you lose a pair of trainers in a sealed bag with a name and order number on it? Why didn't they tell me immediately that something was missing? How long would I have waited if I hadn't kept asking? They've lost my trust completely. Very unprofessional.

Bought some pricey Nikes at the store and they're falling apart after just four weeks. Haven't gotten any response to my customer service emails.

Purchased some expensive trainers that got delivered to a house number that doesn't even exist on my street. I only have 3 houses here but they sent it to number 5. Under consumer protection law, the order isn't complete until the goods are actually in my hands. I've gotten multiple emails from Offspring saying they don't care that someone else got them and won't do anything to help.

Terrible experience. Never got my order and when I tried reaching out, it took forever to hear back. They refused to send a replacement. I'm out $130 and had to dispute the charge with my bank. Stay away from this place.

This was a nightmare from start to finish. I ordered shoes that showed as delivered but nothing arrived. No one was home, and my neighbors didn't have it either. When I contacted them about it, all I got back was unhelpful template responses every few days. The courier apparently just left an expensive package sitting outside for hours. I had to chase Offspring multiple times while they kept asking if I'd checked with neighbors. This is the worst customer support I've ever dealt with. Why would they use such terrible couriers for pricey items? I'm still waiting for this to get resolved and it's been incredibly stressful.

I don't usually write reviews but this needs to be said. Yodel messed up badly. They delivered my package to the wrong apartment building with zero option to reroute or reschedule. When I got back from my trip, I rushed over at dawn to the building in their photo proof. Nobody let me in at first but eventually got access. Checked the exact spot in the photo and my package was completely gone. Tried calling Yodel for an hour but there's no phone support. Their chat is only on the mobile app, not their website, which seems intentional. And Offspring wasn't any easier to reach either with no phone line available. Reporting a missing expensive item shouldn't be this difficult.

Worst experience ever. I paid extra for next day delivery and it never showed up. Now they're saying 2 to 5 days and it's not even with the courier yet. They ignore your emails completely. This was supposed to be a birthday gift for my son. I won't be ordering again and I'm telling everyone to shop elsewhere.

Terrible situation. My package went missing and neither you nor the courier would help. You don't have a phone line or live chat available. Would appreciate someone reaching out about this.

Really pleased with how this went when I ordered my dad's Christmas present. It's sad they have so many poor reviews because my experience was excellent. Ordered on Friday and had it by the next day. I emailed them a question and heard back almost immediately. Great company and I'll definitely be back.

Honestly had a great experience with them when I bought my dad's Christmas gift. It's unfortunate they get so many negative reviews. I ordered Friday and got it the next day. I sent an email with a question and got a response right away. Everything went smoothly and I'll definitely order from them again.

Great experience every time. Got an awesome pair of Jordans that arrived the next day in perfect condition. Really can't ask for more than that.

My go-to place for sneakers. The online ordering experience is smooth every time. I've heard people complain about their stores, but buying online here is reliable and straightforward.

Competitive pricing and reliable delivery speed.

Big shout out to Abdulla at the Offspring location in the Trafford Centre mall. I called ahead with some questions and he was incredibly helpful. When I came in, he greeted me with a genuine smile and made the whole experience amazing. Also want to thank the store manager who made it even better. Definitely coming back for my next pair.