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The front desk agent was incredibly thoughtful and attentive. On my way out, he offered me water and did so with genuine warmth and kindness. That kind of attention to detail really makes a difference in a hotel stay.

Marriott unexpectedly canceled our reservation for a property in their portfolio without warning. The company refused to help us recover the cost, forcing us to go through our credit card company to get a refund. It's clear Marriott knew the risks involved but decided to push all the financial damage onto customers when things fell apart. They were happy to take our money while everything was good, but threw us aside the moment there was trouble. The CEO never issued any public statement about this disaster, and management didn't change, suggesting this was a calculated risk for them. It's frustrating knowing this could easily happen again to other customers. This is how Marriott operates.

A staff member at the Nairobi location shared my confidential booking details online without permission. They disclosed which guests were staying with me and my personal information. This happened because some of my companions are social media personalities, and the employee apparently sold the information to a gossip website. The website later identified the person as a property staff member, which was how this breach became public.

I will not be staying at any Marriott location or affiliated property again. This company prioritizes profits and luxury over environmental responsibility, nature conservation, and respect for indigenous communities. They operate without ethical standards and show a troubling pattern of questionable business practices. I cannot support an organization with such values.

Our family's 10-day vacation at Royalton Negril, a Marriott Autograph Collection property, was unfortunately a terrible experience. The resort fell far short of what you'd expect from a Marriott-branded location. Multiple restaurants listed on their information were actually closed during our visit, the food offerings were uninspired and repetitive, and basic necessities like drinking water and fresh towels were constantly difficult to access. Staff performance was unpredictable and didn't come close to Marriott's supposed standards. The situation became much worse when my elderly father was injured due to poor maintenance of the grounds, and my brother-in-law died following an activity arranged through the hotel. Management's response was shockingly indifferent and lacked any accountability. Even after multiple attempts to escalate the matter to senior Marriott leadership, there was never any personal follow-up or acknowledgment from company executives. This complete lack of response shows a disturbing disregard for their customers.

This was our first and last visit to this supposedly upscale Marriott property in Baltimore near the sports stadium. We came for less than 24 hours to catch a game, but the experience was entirely negative. The website advertises parking at a daily rate, yet we were charged double for a stay that lasted barely a day. When we brought this up repeatedly at the desk, staff seemed dismissive about what felt like a price increase due to the event. On the third complaint, we asked for management, but were told since we stayed a few hours past checkout time, we had to pay for an additional full day, which was completely unreasonable. The room door had issues with the frame, and while the space was clean, everything felt dated including an ancient television with minimal channels. The parking overcharge was the final straw for an otherwise disappointing stay.

For months I've been trying to reach someone at corporate headquarters with no luck. I get ignored, directed to different email addresses, and it goes nowhere. My father passed away and was a long-time Marriott loyalty member with a substantial points balance that should be transferable to me. Despite countless attempts through multiple channels including social media, I haven't received a single response.

I spent a night at Four Points Flex Osaka Shin and had a problem with the loyalty program. The system requires two nights before you get credit for one, which seems pretty unreasonable. After reaching out to customer support about this issue, they didn't show much interest in helping. Beyond that, Marriott rates have increased significantly compared to previous years, and honestly the value just isn't there anymore for what you're paying.

I'm very frustrated with how my recent reservation at Le Méridien Indianapolis was processed. I specifically chose this hotel to use a member certificate I'd earned, and that was the sole reason for my booking. Instead of applying the certificate as intended, the hotel deducted points from my account. To be extra sure, I even called customer service ahead of time to confirm the certificate would be honored. When I discovered the problem afterward, I called back and the representative simply said nothing could be done. That's unacceptable. There are clearly ways to apply certificates or restore points when a booking goes wrong. The representative was unhelpful and seemed unwilling to find a solution, making me feel like the company doesn't value long-term members. This situation is making me question my commitment to Marriott. I've been a loyal Bonvoy member and cardholder for years, but if this is how they treat problems, I'm seriously considering switching to another hotel brand.

Yes, it costs more, but it's definitely the top option for lodging wherever you're going.

The rates are higher, but you're getting the best accommodations available in any destination you visit.

Marriott properties simply don't take complaints about mattresses seriously. Customer concerns are completely ignored. I was very unhappy with my stay at the Miami AC Hotel and wouldn't recommend staying there.

It seems like job openings are only filled through connections rather than open hiring practices. Positions are listed publicly but apparently never actually get filled through the formal application process. I've submitted hundreds of applications and never gotten any response, despite the postings saying no experience is required. The discrepancy between what's advertised and actual hiring practices is frustrating.

My family checked into Toronto East Marriott with a confirmed reservation, but the front desk was unable to provide a room for over two hours after arrival. When we finally got a room, it wasn't very clean. Overall, the whole visit with my family was disappointing and didn't meet expectations.

During my stay at the Courtyard Cottonwood in Salt Lake City, Utah, I found the hotel to be brand new and incredibly comfortable with amazing lake views. The front desk staff member really elevated the experience with their outstanding service and willingness to address every request we had. Their cheerful attitude, genuine smile, and upbeat nature made a huge difference and showed what great customer service looks like. Truly appreciated their hospitality.