Polaroid Reviews

Ordered from their website and the delivery took forever. They said three days but it took three weeks, and I got absolutely no updates during that time or responses from customer service. For a while I honestly thought the whole thing was a scam. Then when my order finally arrived, one item wasn't what I wanted. I tried reaching out about returning it three times over two weeks and still haven't heard back.

Really disappointed with both the product quality and how their support team handled my concerns. The customer service reps were dismissive and unhelpful when I reached out. The bigger issue is that the film needs to stay refrigerated, but this critical info is practically hidden. The expiration date is so faintly marked you can barely read it, and storage instructions are tucked inside the packaging where you'd never find them unless you completely tear everything open. When I complained about this, they just blamed me for not knowing better.

Once my order was confirmed, it just disappeared into thin air. No shipping updates, no tracking information, and I couldn't get customer service to reply to any of my emails. It felt like paying money just for the stress of not knowing where my items were. Still waiting to see if I'll ever get that refund. Don't order directly from their website if you want any peace of mind.

This has been the worst experience ever. I ordered a camera from their official website and it doesn't work. When I tried to return it, they told me they're too busy and don't have time to help. I'm out the money I spent and it's been a total waste of my time.

I got a Polaroid Go as a Christmas gift and was really looking forward to using it. Unfortunately, the photos it takes are just not good quality. I really wanted to love this camera, but I had to send it back. Now I'm still waiting for my money back for the camera, case, and strap.

Been waiting weeks for my order to show up. The tracking says it was supposed to arrive before the holidays. The status shows 'shipped' but it never actually made it to the delivery service. I've contacted support and they don't have any solutions for me. Just hoping the package gets here eventually.

Got a Polaroid Lab and it's pretty average overall. The image quality is mediocre at best since the Lab struggles with images that have a lot of contrast and tend to make everything look darker than it should be. This specific look might appeal to some people but probably won't work for everyone. Their support was kind of slow to respond at first, but once I sent some sample photos for them to review, I got some actual helpful feedback.

Absolutely fantastic experience from start to finish!

Terrible product, the photos are pretty much invisible when they come out. Skip the larger models and keep in mind they won't let you return anything free of charge so think twice before ordering from this site.

The film quality was really disappointing and right after I bought it, I started getting spam emails from companies outside the US that Polaroid had shared my personal information with.