Baked by Melissa specializes in gourmet mini cupcakes available for direct-to-consumer shipping. This page features customer reviews and ratings for their products and services. Read what shoppers say about product quality, delivery reliability, sizing accuracy, and customer support at Baked by Melissa.
Baked by Melissa Reviews
2.6
18 reviews
What Shoppers Say About Baked by Melissa
Created with AI, based on recent reviews
Baked by Melissa shoppers are sharply divided. Satisfied customers praise the cupcakes themselves, describing them as delicious, fresh, and consistently good quality, with several noting that orders arrive exactly as promised. However, the majority of reviewers report serious problems that overshadow the product quality: unreliable shipping that repeatedly misses promised delivery dates (a critical issue for occasion-based orders), unresponsive customer service (no phone support, ignored emails, and non-functional chat), misleading product sizing on the website (the cupcakes are significantly smaller than advertised mini cupcakes), and aggressive unsolicited text message marketing that continues even after customers attempt to opt out.
The polarized ratings reflect two distinct customer experiences: those who receive on-time deliveries report satisfaction with the product itself, while those who encounter late shipments, poor communication, or product misrepresentation become extremely dissatisfied. The inability to reach customer service to resolve delivery issues appears to amplify frustration among complainants.
Customer Reviews (18)
Sorted by: Most recentNathan W.Mar 25, 2026
I want to mention something about their shipping experience. Don't get me wrong, the cupcakes themselves taste great and are good quality. But their delivery service is really problematic. I've ordered them shipped a few times now and every single time, even though I picked a specific date and paid extra for it, they show up several days later than promised.
Thomas R.Feb 16, 2026
Every single time I've ordered from them, those amazing little cupcakes arrive exactly when promised. I've gotten them six different times now and they're consistently delicious. I'm a huge fan of this company!
Robert T.Feb 10, 2026
If I could give this a worse rating I would. Like many others, I paid for a delivery on Monday but the tracking kept changing the date to Tuesday, then Wednesday. This is unacceptable when you order something for a specific occasion. The company can't even get you on the phone, won't respond to emails, and when you try their chat it puts you in a queue with waits of over 30 or 40 minutes. I spent $600 on this order and feel completely disrespected. There's no excuse for this kind of service when customers have important reasons for needing things on specific dates.
David K.Dec 16, 2025
Just got a delivery today and wow, these are fantastic! They're super fresh and taste great.
Karen L.Nov 26, 2025
The website calls them mini cupcakes but they're actually way smaller than that. I've bought mini cupcakes at regular stores and these are about a third of that size. They're basically cupcake bites. For the price they're charging, I could have gotten 50 full-sized cupcakes from an actual bakery. The website photos don't show you how tiny they really are. I wish I had read the reviews first before placing my order.
Michelle H.Nov 22, 2025
I haven't even placed an order with these people and they keep blowing up my phone with texts constantly. I've tried everything to stop it - deleted their messages, called them, blocked them - nothing works. They won't leave me alone. This is so annoying that I've decided I'll never actually order from them, and I tell everyone I know to avoid this company. Every time they text me again, I'm going to leave another bad review. They need to get the message and stop bothering me.
Amanda R.Oct 14, 2025
I spent almost $200 ordering cupcakes for an office event, with a scheduled delivery date. They never showed up that day. It's been over a month and I still haven't gotten my money back. I've tried calling, using their chat, and sending emails but I can't get anyone to respond or address the fact that they didn't fulfill the order. At this point just seeing their name makes me upset, no matter what anyone says about the quality of their cupcakes.
Victoria P.Oct 13, 2025
I cannot recommend this company at all. I ordered specifically for my daughter's 18th birthday with scheduled delivery and the cupcakes came late, after her actual birthday had passed. What's even the point of paying extra for expedited shipping and picking a delivery date if they won't deliver on time? I'm seriously disappointed and would tell others not to make the same mistake.
Jessica D.Oct 13, 2025
I absolutely would not recommend this company. I ordered these specifically for my daughter's 18th birthday with scheduled delivery, but they didn't show up on her actual birthday - they arrived late. Why pay for expedited shipping and select a specific date if they're not going to actually deliver on that date? I'm really disappointed and would suggest everyone avoid ordering from them.
Gregory F.Jun 17, 2025
I placed two Father's Day orders totaling $112 that were supposed to arrive by 6 PM on a specific date, but neither one showed up. When I reached out to support the next morning, I got sent to voicemail. I emailed and was told they'd respond in 48 hours. When I tried to log into my account to get order details, I found the company had disabled it without explanation. Four days later with multiple calls, emails, chat attempts, and even a social media message, I still hadn't heard anything back. The orders finally arrived three days after the promised delivery date, which meant they'd been sitting somewhere unknown and weren't safe to eat anymore. After getting zero response through any channel, I had to dispute the charges with my bank just to get any resolution.
Baked by Melissa Review FAQ
What do shoppers like most about Baked by Melissa?
Customers who have had positive experiences consistently praise the cupcakes for tasting delicious and fresh. Several reviewers mention that their orders arrived on the promised delivery date, and repeat customers note that the product quality remains consistently good across multiple purchases.
What are the main complaints about Baked by Melissa?
The most frequent complaints center on three issues: (1) shipping delays that push deliveries several days past the promised date, which is particularly problematic for time-sensitive occasions; (2) customer service that is unresponsive via phone, email, and chat; and (3) product sizing that shoppers say is misleadingly represented on the website, with the cupcakes being significantly smaller than standard mini cupcakes from other retailers.
How is the average rating of 2.6 out of 5 calculated?
The rating is based on 18 customer reviews submitted to RetailCoupons.com. The distribution is heavily polarized: 61 percent of reviews give one star, while 39 percent give five stars, with no middle-range ratings, resulting in a low overall average.
Would shoppers recommend ordering from Baked by Melissa?
Recommendations are mixed and dependent on priorities. Customers satisfied with on-time delivery are enthusiastic repeat buyers who recommend the company. However, those who experienced late shipments, sizing issues, or customer service problems explicitly state they would not order again and advise others to avoid the company. Delivery reliability appears to be the deciding factor.
How can I write a review of Baked by Melissa on RetailCoupons.com?
After making a purchase from bakedbymelissa.com, you can submit a review on RetailCoupons.com by visiting the Baked by Melissa store page and using the review submission form. Include details about your experience with product quality, shipping timeliness, customer service, and any other relevant factors to help other shoppers make informed decisions.
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