Ollies is a discount retail chain offering a variety of merchandise at reduced prices. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers who have visited Ollies locations. Read authentic shopper feedback to learn about store conditions, customer service, and the overall experience before your visit.
Ollies Reviews
1.6
20 reviews
What Shoppers Say About Ollies
Created with AI, based on recent reviews
Ollies is rated 1.6 out of 5 by 20 shoppers, with the vast majority of reviews expressing serious dissatisfaction. The most consistent complaints center on store cleanliness and maintenance issues, with multiple shoppers reporting dirty aisles, blocked shopping areas, and poorly maintained bathrooms across different locations. Additional significant concerns involve problems with the store's credit card program, where customers report difficulty activating cards, account shutdowns after fraud reviews, and frustrating customer service interactions requiring ID verification.
A small portion of shoppers report positive experiences, suggesting the store's appeal lies in its merchandise selection when conditions permit. However, the overwhelming pattern of one-star reviews points to systemic operational and management issues. Complaints also include understaffing that prevents proper store maintenance and staff interactions ranging from unhelpful to aggressive. These recurring problems suggest that structural issues, rather than isolated incidents, are driving customer dissatisfaction across multiple store locations.
Customer Reviews (20)
Sorted by: Most recentMargaret G.Jan 30, 2026
I normally like this place but the Lake City store was rough. Every single aisle was blocked with stacked boxes everywhere. I asked a cashier what was happening and she just said they do their best by day's end and they're short on people. Hope they get their act together so customers can actually shop around.
Jennifer W.Dec 18, 2025
Skip the credit card, seriously. Our new local store had me fill out an application and I got approved. Card arrived and I tried activating it online but it wouldn't work. Customer service said it was under review by fraud and to expect an email. That email came saying they shut down my account. Looked it up and this is apparently what they do all the time. They also did a hard pull on my credit. Don't waste your effort.
Marcus L.Dec 14, 2025
This place is ridiculous. They email asking for ID copies for security then tell you it doesn't work when you send it. Don't ever bother with their credit card. You'll regret it. The financing company is garbage too. Seriously just skip the whole thing.
Rachel T.Nov 25, 2025
Went into the Bristol location on Euclid and both the bathroom and aisles looked nasty. Turned right back around and washed my shoes off in a puddle outside. Skip this store completely.
Robert S.Nov 18, 2025
The McKeesport location turned out to be a terrible experience. Asked the manager why the restrooms were locked and she completely lost it, yelling and getting aggressive. She wouldn't tell me her name and actually followed me out the door screaming, even threatened to call police. When I pushed back she shouted out her name and made a rude comment. Completely unprofessional and hostile. Won't be going back and would warn anyone else about how they treat customers there.
Michelle R.Nov 11, 2025
The location on Berry Road in Kansas City was absolutely disgusting. The bathroom had me ready to get sick. I mentioned it to someone at the register and she basically said there was nothing she could do. That store won't see me again.
William B.Sep 12, 2025
Amazing experience here. The whole team was super helpful and the person ringing me up was friendly and efficient.
Christopher D.Aug 23, 2025
It's exactly what you pay for. They buy closeout merchandise in bulk cheap and resell it slightly higher. Problem is most of this stuff comes from big store returns. You're better off paying a bit more at regular retailers where you get an actual warranty for a couple years instead of just thirty days.
Victor P.Aug 20, 2025
Quality is pretty rough here. Bought two items and neither worked. One was labeled as a motion sensor light but I exchanged it three times and still didn't function as shown on the packaging. The other had a cut battery wire from bad assembly. Good luck getting customer service on the phone either because I tried multiple times over two days and only hit the machine. Go somewhere you can actually trust, not this place with used or broken merchandise.
Ollies Review FAQ
How is Ollies' rating calculated?
The rating of 1.6 out of 5 is computed from 20 verified customer reviews submitted to RetailCoupons.com. The current distribution shows that 80 percent of reviews are one-star ratings, reflecting consistently negative feedback across recent submissions.
What are shoppers complaining about most?
The primary complaints involve store cleanliness and maintenance at multiple locations, with shoppers reporting dirty aisles, blocked shopping areas filled with stacked boxes, and unsanitary bathrooms. A secondary pattern of complaints focuses on difficulties with Ollies' credit card program, including activation failures, account shutdowns, and problematic customer service during the application and verification process.
Are there any positive experiences reported?
A small number of reviews (approximately 10 percent five-star ratings) indicate that some shoppers have positive experiences, suggesting the merchandise selection can be appealing. However, these positive reviews are significantly outnumbered by reports of operational and cleanliness issues.
Do reviewers recommend shopping at Ollies?
Based on the review data, the overwhelming majority of recent shoppers do not recommend Ollies. Multiple reviews explicitly advise potential customers to avoid the store or skip specific services like the credit card program entirely.
How can I write a review of Ollies for RetailCoupons.com?
RetailCoupons.com welcomes customer reviews based on your actual shopping experiences at Ollies. Share details about store conditions, staff interactions, product selection, and any services you used. Honest, specific feedback helps other shoppers make informed decisions about where to shop.