ellos Reviews

Should have checked out other reviews before ordering. Don't shop with this company. I bought a two-pack of nightgowns for $19.99 but they were oversized. When I wanted to swap for a smaller size, they only offered a refund minus $10.99 for shipping, which would leave me with just $9. If I accepted a gift card instead, I'd get the full $19.99 back. So I took the gift card, but when I tried buying the same gowns again, the price had jumped to $44.00. That's totally unfair pricing. I probably won't even use that gift card. This was an expensive lesson that cost me nearly $20.

I ordered something as a Christmas present but they said it wasn't in stock and sent it late anyway. I won't be ordering from them again.

I ordered thick winter robes as Christmas gifts and a heavy robe for myself. The robe wouldn't arrive in time for Christmas so I called and asked them to cancel it. These people went ahead and shipped it to me at the end of March and took money from my bank account without permission. That $20 meant a lot during that time. I've been trying to get the return processed and get PayPal involved to recover my money. I finally got a return label and sent the package back but still haven't gotten a refund. I'm extremely frustrated. I ended up having to print out another label just to deal with this mess. Please don't order from them. Their customer service reps speak different languages and all they do is apologize repeatedly while having absolutely no power to actually solve anything. They're just trained to take your order, scam you, and say sorry.

This store deserves only one star. I cannot trust their return process and never received proper credit for items I sent back. The two-way shipping costs make this place not worth using at all. Would not suggest to anyone.

I wish I could give this a zero rating. They're constantly pushing their 'buy now, pay later' credit offers that trap people into debt. It's predatory.

I ordered a specific brand of white athletic shoes in size 9 wide. Instead, they sent me a black short boot in size 10, which was clearly their mess-up. I did eventually get refunded but only after arguing on the phone for a while, and they stuck me with the shipping cost to send it back. Their mistake should have meant free return shipping.

This is terrible customer service and honestly feels like a scam operation. I placed an order and got sent the wrong item. I had to pay to return it. I needed a smaller sweatshirt and returned the oversized one, but again I paid for return shipping and a fee. My credit card was never refunded for the returned sweatshirt. I spent over an hour on the phone with their customer service team on two separate occasions and got zero help. It seems like their approach is to take your payment info and do whatever they want without consequences.

I spent over an hour chatting with an Ellos customer service person trying to place an order while using my available credits and discount codes. After all that time, the rep tells me 'I deleted your order,' which wiped out all my credits and promotions. Then they say 'call back in a week.' Are you serious? Why would I want to do business with someone like that? This was the final straw after dealing with frustrating issues from this whole group of companies for way too long.

Bought a coat that ran too big so I sent it back and reordered in the next size down. I got my refund but they kept $27 as a shipping fee or something. I would have thought they'd make an exception after my mistake-filled experience. I'm done with them. I've deleted my email from their system and asked to be removed from all their mailing lists.

Bought a fleece-lined coat that showed up without any fleece inside. I took it to a return location and paid $16 out of pocket to ship it back. After that, they quietly signed me up for a membership program and started charging me $16.95 monthly without permission. Really shady business practices.