The Cosmopolitan of Las Vegas Reviews

I need to warn anyone thinking about booking here that this place has really gone downhill. This was my third visit, but I hadn't stayed in seven years, and wow, has it changed for the worse. The casino and dining scene are okay, but the hotel itself is falling apart. First, the cleanliness is awful. The bathroom looked like it hadn't been properly maintained, with mold and buildup covering everything. I complained and they promised to waive fees and clean it. A week went by and nothing happened. The wallpaper is peeling off in sections and there are stains all over the walls. It's really gross. The worst part though is the noise from the elevator shaft, which makes sleeping nearly impossible. I mentioned this and was basically told there's nothing to do about it, then handed some earplugs. Not wanting to spend more time dealing with staff who seemed rude and unhelpful, I tried the earplugs. I still couldn't sleep though and my ears were hurting. I went down and asked for a different room. They said they'd look into it, but the attitude from the front desk person was really disappointing. I had traveled almost a full day to get here and this treatment was frustrating.

The Cosmopolitan is definitely one of my favorite spots to stay on the Strip. Walking through the doors, you immediately notice the fantastic smell that fills the whole place, and everything feels fresh, stylish, and sophisticated. The environment has great energy and is designed really well without being too much. What I love most is having Hattie B's Hot Chicken available right in the hotel. The food is always fantastic and never lets me down. The combination of the vibe, the restaurants and bars, plus the perfect location makes the Cosmopolitan a fantastic choice for a Vegas trip. I'd absolutely come back.

This was a terrible experience. Our stay at the Cosmopolitan turned into a nightmare after a surprise $600 charge for deep cleaning showed up after we checked out. We had booked the room for a special proposal, and decorated it beautifully with fake rose petals arranged on the floor and bed in a heart shape as a romantic touch. The actual visit from Saturday afternoon until early Sunday morning went fine, and we even left a nice tip for the cleaning crew. Then we discovered the hotel had slapped a $600 charge on our bill for 'deep cleaning' because of those rose petals. When we challenged it, staff just told us to dispute it with our credit card company instead of actually working with us. What really bothers me is that the hotel's cleaning charges supposedly only apply to situations involving smoking, which definitely wasn't the case. Artificial rose petals are a pretty standard romantic decoration that shouldn't take much effort to clean up. The hotel is visually stunning and the first part of our stay was great, but this surprise fee and how dismissive the customer service team was completely ruined what should have been a memorable time.

If you're having trouble connecting to the guest wifi, don't expect the hotel to help much. They'll just blame your phone. Your phone company will blame the hotel's network instead. Here's what actually works: grab the wifi settings from the iPad in your room near the fridge, find the hidden network name and password, and enter those details into your phone. Then your wifi will work. The biggest disappointment here is how little the staff seem to care and how clueless they are. They act like robots and their go-to response for every complaint is 'we've knocked some money off your resort fees since you're upset.' The rooms themselves are nice and the hotel is lovely overall, plus the sportsbook is great.

Sean working the concierge counter went above and beyond helping me get a dinner reservation set up! Really appreciate the help.

I wasn't informed ahead of time about the hotel's policy on recording devices. Every other Vegas hotel we visited was totally reasonable and cooperative about filming, and if they asked us not to record, we just respected that and left. But the Cosmopolitan security team acted incredibly aggressive and hostile, kicking us out with barely any warning and making threats that made us feel unsafe.

My stay was disappointing enough, but the customer service made it even worse. Steer clear of this hotel. Ever since MGM took over, the place has really declined. It feels like it's now catering to budget-conscious visitors looking for deals. You'd honestly get better value staying at a cheap motel off the Strip with similar quality at a fraction of the cost.

They're understaffed and the team doesn't seem to care. Felt ignored the whole time with consistently poor attention. The rates are steep, but that would be fine if the service matched the price. The actual rooms and property are wonderful, though. I spent multiple nights in a beautiful space, but nearly every single interaction I had was frustrating. Not really worth dealing with all that aggravation considering what you're paying.

I got a ban notice from the resort dated in late October for supposed "incidents" that were actually legitimate complaints from two earlier stays. Prior to that, I received a text from someone at the hotel about a room upgrade offer from an email a few months back and was told to call before booking again. Then they ended up banning me from the resort, which I suspect is payback for escalating my complaints about resort fee refunds to a manager. All my grievances are valid and center on cleanliness problems and technical failures. During my first visit in early 2017, I discovered partially eaten food left in the fridge, dirty drawers at the bottom of the dresser, and a big stain on the carpet near the kitchen. Technical problems included a phone that would cut out during conversations even after replacing the battery, staff repeatedly entering without knocking, and getting charged for moving items in the minibar. My second visit went a bit better overall, but the small cooler provided for storing food and drinks wasn't adequate and smelled really bad, plus they never gave me a microwave. The toilet didn't flush properly either, so I had to use the other bathroom.

The newly updated rooms look great, but there are some real problems with how clean things are. The fridge they give you is tiny, barely bigger than the minibar one, so you can't really fit both food and drinks in it. When I moved stuff around, they charged me for items in the minibar without any warning or posted policy about it. I also had to ask for a microwave since none was provided. Found dirt and crumbs under the sofa like housekeeping just pushed it out of the way instead of actually cleaning. The toilet in the main bedroom didn't work properly, so I had to use the guest bathroom instead. On one of my last days, a maid left a dirty pillowcase in the room and unplugged the bedroom phone for no reason. When I asked guest services for a full refund of my resort fees for the whole week, they only gave back three days worth. This is the second visit where I've run into cleanliness and equipment problems.