Midnight Velvet Reviews

Wanted to treat my grandma to a nice dress for her 97th birthday and she really had her eye on one. The dress itself is only $140, but the shipping and handling charges are absolutely insane. Between three different shipping options, I was looking at over $60 just for shipping. That's basically robbery. I'm not going to buy from them and honestly, I'm shocked they still have any business given the negative feedback and reputation I've heard about. Don't throw away your hard-earned money on these people.

Watch out, this company is fraudulent and will damage your credit score. I bought something on credit and returned it within a week because the quality was terrible. After that, they kept charging me for items I never ordered or requested. The company refuses to clear my account like an honest business would, and now they want me to pay $100 in fees. Do yourself a favor and keep your wallet safe by avoiding this place. They'll drain your bank account!

All they had to do was send me a replacement pair of slippers, but they wouldn't because I was just barely outside the return deadline. I'm stuck with these garbage slippers where the white inside lining is sticking out the back of the burgundy shoe and it looks awful. I can't tuck it back in or pull it out properly. I'll probably just have to cut it off, which makes the whole thing pointless since I wanted comfy slippers. The cost of one negative review versus twenty bucks to send a replacement pair and keep a customer happy makes no sense. I worked in retail management and know that losing a customer costs way more than keeping one satisfied. Based on all the bad reviews I see, customers everywhere are frustrated. You lose ten times the money trying to win new customers as you do keeping old ones, so running the business this way doesn't add up.

Stay away from this company! They are running a scam operation.

Don't order from this company. They won't give you your money back. Total scam.

My mom sent me her catalog with items circled that she wanted. I called to place an order but after holding for ten minutes, the call dropped. On my second attempt, they told me I couldn't order from her magazine without her permission. I explained I was buying a gift and using my own card, so I offered to open a new account. They said that was necessary. When I asked to speak to customer service, I got passed around between different people and got nowhere. I tried ordering online instead and found a twenty dollar tariff tacked on that I wasn't expecting. When I went to buy a blazer I wanted, it was already sold out. This was honestly one of the most frustrating customer service experiences I've ever had.

Staff seems poorly trained on return policies. I had to speak with five different people and got three separate emails before getting a straight answer. The first three reps told me a return label was coming by email, but that wasn't right. I finally asked for a supervisor who actually told me customers have to pay for return shipping. One rep also told me I had two accounts and refused to give me details about it, but the supervisor confirmed I only have one account. Not going back.

My mother has been a loyal customer for over 12 years and always pays her bills on time, so they keep raising her credit limit. She hadn't ordered anything for half a year and when she wanted to buy something for Father's Day, they ran a hard inquiry on her credit without her permission. It's wrong for them to check credit just because someone didn't shop for six months. My mom was on the phone with a rep about ordering shoes that were supposed to arrive on a specific date but are still stuck in another state while we're across the country. Not only did they run the hard inquiry without telling her, but they also missed their delivery promise. A supervisor even told one of their reps that they do hard inquiries every single purchase. This feels like a scam and we're not letting it go.

The blouse came in quickly and looked nice, but it was too big. When I checked it against their size chart, it was definitely larger than they claimed. The piece cost sixty dollars plus tax. They wouldn't email me a prepaid return label and told me I had to cover shipping myself. I had to repackage it in the huge box it came in for such a small item. Won't be ordering again. Major ripoff! If you want to return something for whatever reason, it's all on you.

Their return and refund process really works well for someone who generally dislikes shopping like me. I can't resist their nice jewelry and caftans when I look through their catalog. I was planning a northern trip and found items for everyone I needed to shop for. Picked up some fantastic pieces without too much trouble. Staff has been knowledgeable and supportive, and they genuinely try to help.