Outrigger Hotels and Resorts operates resort properties in Hawaii and other destinations, offering accommodations, dining, and pool facilities. This RetailCoupons.com page aggregates guest reviews and ratings to help you evaluate whether an Outrigger property meets your needs and expectations for your next stay.
Outrigger Hotels and Resorts Reviews
3.0
3 reviews
What Shoppers Say About Outrigger Hotels and Resorts
Created with AI, based on recent reviews
Shoppers are divided on their Outrigger experience. One reviewer praised the Waikiki Beach location highly, calling the rooms beautiful and the pool area nice with convenient dining options nearby. However, two reviewers reported significant issues: one guest was not provided breakfast vouchers despite purchasing a package and ended up paying out of pocket, while another criticized the room quality relative to price, noting outdated and damaged furniture, malfunctioning cabinet doors, and mold in the shower.
The main complaints center on room conditions and staff coordination with pre-purchased amenities. While the properties appear to offer decent pools and dining options, some guests feel the accommodation quality does not justify the rates charged. Service inconsistencies and maintenance issues appear to be recurring concerns that may affect the overall value proposition.
Customer Reviews (3)
Sorted by: Most recentJennifer K.Jul 23, 2025
I arrived at the Outrigger on April 25th for my reservation. When I got to the front desk, I mentioned that I'd bought a breakfast package but didn't have the paperwork with me. Nobody gave me any vouchers, so I ended up paying out of pocket for breakfast throughout my stay. Once I got home, I found the confirmation email showing the package was supposed to be included. I tried reaching out to accounting three different times through email, but never got a single response.
Robert M.Jan 30, 2024
The pools and dining options are decent, but staying in the rooms is a letdown for what they charge. I'd rate the accommodations more like 3.5 stars, not 5. The furniture looked outdated and beat up. Cabinet doors wouldn't shut right and made squeaking noises like they were about to fall apart. The shower was pretty gross with mold growing between tiles that were already broken. The whole bathroom was depressing to look at. I tried using the safe in the room, but it didn't work, and the staff couldn't fix it either. For the price, this place just isn't worth it. I can't recommend staying here.
David T.Oct 9, 2022
This Waikiki Beach location is fantastic. We'd stayed at K'Olino before, but we're definitely coming back to the Waikiki Beach Reef and Resort Club from now on. The rooms are beautiful, and the pool area is really nice with the ocean right there. Tons of great spots to eat around the Waikiki area. This whole trip was excellent with Outrigger. My adult son who has special needs is already asking to come back this summer, though he'll have to be patient. There's plenty of shopping nearby and amazing restaurants everywhere. They even have live music by the pool at night, and there are plenty of loungers plus cabanas available if you want to rent one.
Outrigger Hotels and Resorts Review FAQ
How is the overall rating calculated?
The 3.0 out of 5 rating is based on 3 guest reviews submitted to RetailCoupons.com. The rating reflects the average score across all submitted reviews.
What do guests praise most about Outrigger?
Positive reviewers highlight the beach locations, nice pool areas, beautiful rooms at certain properties, and convenient access to dining options. Guests who had good experiences found the overall trip experience excellent.
What are the most common complaints?
Guests report issues with room maintenance, including outdated furniture, broken fixtures (such as cabinet doors that squeak and malfunction), and mold in bathrooms. Service coordination problems have also been noted, such as guests not receiving breakfast vouchers they purchased in advance.
Do reviewers recommend Outrigger Hotels and Resorts?
Opinions are mixed. Satisfied guests indicate they plan to return and recommend the property. However, reviewers with negative experiences concerning room quality and service issues suggest potential hesitation about recommending the chain.
How can I submit a review of my Outrigger stay?
You can share your experience on this page to help other travelers make informed decisions. Include specific details about room conditions, amenities, service quality, and value for the price paid.