Timex Reviews

Bought myself a watch and DHL claimed they dropped it off at my place with my signature, but I was out working at the time. Got in touch with support right away and had to keep sending emails because they wouldn't reply. They made me sign some form saying I'd help with DHL and police involvement, then crickets. No replacement watch, no follow-up, nothing. Will never give this company my money again.

Over the last four years I've bought two Expedition North watches online and both have been letdowns. They seem fine for a couple of days then just quit working and I have to restart them. Super frustrating. Can't really trust them now.

Don't order from here. Placed my order at the tail end of November and it's mid-December with still nothing. Customer service? More like customer non-service. They never respond and can't explain anything that goes wrong. Save your money and buy elsewhere.

Had my Easy Reader watch for just over a week when the leather band disintegrated. Pretty sure this is a manufacturing flaw from overseas. The people handling customer service? Total letdown. Refused to send a replacement band. Their solution was shipping out a completely new watch once I mailed the broken one back, with a wait time of about 3 months for the replacement. Timex used to be known for toughness and quality. These days, the only thing getting beat is the customer's wallet. This junk is heading straight to the trash since they wouldn't replace a simple band after barely wearing it.

Got an Ironman watch straight from the Timex UK site. Put it on for two weeks. Wore it bathing a couple times and water got into the display. The watch is completely dead now. Getting it returned turned into a nightmare. Decided it wasn't worth the hassle so I just tossed it and took the loss.

Can't believe Timex even got a single star from anyone! Went on their site to purchase a watch and they advertised a 15% off promo code coming to me 'shortly'. Threw it in my cart and waited for that code that never showed up. Tried calling them and just got robotic replies or automated responses. Gave up after nearly two days of trying to reach an actual human. The whole operation is disappointing. Switched over to Casio and their customer treatment is way better.

Placed an order over ten days back and absolutely nothing has changed - no shipment updates, no messages from the company, nobody to actually talk to about it. I can't even switch where it's being delivered or cancel the whole thing. Customer support is completely MIA. For a company like Timex, this is honestly unacceptable. Once they take your payment, you're basically forgotten. Stay away unless they seriously overhaul how they handle customers.

Absolutely terrible. Total scam outfit. Do not place an order with them.

Got a Timex Expedition with chronograph as a birthday present. After five weeks, none of the buttons work at all. Can't set the time, the stopwatch doesn't function, and the indiglo button just stays on unless I yank it really hard. Called them about warranty and they want me to ship it way off somewhere with a two to three month turnaround, plus they won't tell me the repair cost upfront. Totally let down by a brand I've trusted for over four decades.

Dropped a decent amount of cash on a snoopy watch and the mechanism stopped working. All I wanted was to exchange it for another one, but they made me go through a return instead. Now they're saying they never got it back, so I'm out both the watch and my money. Just do the math and shop somewhere else.