Nastygal is an online fashion retailer specializing in women's clothing, dresses, and faux leather apparel. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand the buying experience, including product quality, shipping performance, and customer service responsiveness.
Nastygal Reviews
3.5
19 reviews
What Shoppers Say About Nastygal
Created with AI, based on recent reviews
Nastygal has a polarized customer base, with 19 shoppers rating the store 3.5 out of 5. A significant portion of reviewers (63 percent) give five-star ratings, suggesting positive experiences with products and shopping. However, the remaining reviews reveal serious operational issues that heavily impact customer satisfaction. The most common complaints center on refund processing failures, with multiple shoppers reporting they never received refunds after returning items or waiting weeks beyond promised timelines. Several reviewers also experienced shipping delays lasting a month or longer with no tracking updates, and one customer described months of failed attempts to unsubscribe from the mailing list despite contacting customer support multiple times.
When problems do occur, Nastygal's customer service response has been consistently poor according to reviewers. Shoppers report difficulties reaching live support staff, receiving unhelpful automated responses, lack of documentation for refunds, and minimal communication from the company. These service failures appear to drive most of the negative ratings, with frustrated customers reporting they will not return and warning others to avoid the store. The disconnect between positive product ratings and negative service ratings suggests the core merchandise may meet expectations, but the company's backend operations and support infrastructure need significant improvement.
Customer Reviews (19)
Sorted by: Most recentMarcus T.Feb 12, 2026
Ordered these faux leather pants that turned out to be bigger than the sizing suggested. Shipped them back on December 23rd and they got there by January 5th. I waited the two weeks they said it would take but got nothing. When I asked about my refund, they told me they'd already sent it on 1/14. I asked for documentation to track it with my bank and they wouldn't give it to me. Instead I got to wait another week while they supposedly looked into it. I followed up and they told me they were swamped and asked me to stop messaging or it would take longer. By mid-February still no refund. I ended up disputing it with my bank and got my money back that way. I'd skip this company. The communication is poor, there's no transparency, and they don't even have a phone number to call. Really frustrating process.
Karen F.Feb 2, 2026
This will be my only purchase from this company. I returned my order two weeks ago and sent two follow-up emails about my refund. Total silence. Garbage customer service, seriously bad. Don't bother shopping here unless you enjoy the worst support possible. I'm never coming back!
Sophie T.Jan 25, 2026
Terrible experience trying to get off their mailing list. I've been attempting to unsubscribe for months now. Contacted their support three days straight, and each time they just told me to click the unsubscribe link in the email itself. I already did that! When I asked them to do it manually, they wouldn't help. Still getting emails from them.
David P.Jan 24, 2026
Ordered a dress in mid-December as a present for my partner for Christmas. Received a shipping notification with a tracking number on the 17th. The carrier website shows they haven't even received it yet, and it's been a month with zero progress. I understood delays happen, so I waited a bit before trying to contact them through social media and email. Haven't gotten any response. Best to avoid.
Robert W.Jan 24, 2026
Bought a dress mid-December as a gift for my partner for the holidays. Got a shipping email with tracking on the 17th. The carrier shows they're still waiting for the package to even arrive a month later. Nothing's moved. I waited a bit since these things happen, then tried messaging them on social media and sending an email to their support team. Still haven't heard back from either. Steer clear.
Jennifer K.Jan 21, 2026
Honestly, I'd give zero stars if I could. Ordered late November and waited three weeks for a wrong order. When I finally reached an actual person, they said half my stuff was gone and they'd refund that part and resend the rest by January 6th. Never got tracking info. The bot kept messing up and couldn't find my new order number. After days of going in circles, I was told nothing ever got resent and I'd get a refund, which didn't make sense since they said it was already processed. It's now late January and I have nothing. Customer service is a nightmare and this has been the worst shopping experience of my life. No apology discount or anything. I'm absolutely not coming back. Really let down and frustrated.
Lauren B.Nov 25, 2025
I'm done with this company. Used to shop here all the time, but I ordered a dress and got charged twice by mistake. The dress showed up way too late for when I needed it anyway. Now I've got two of the same dress that I need to return, but the return portal won't recognize my order numbers. I've messaged them on multiple platforms and gotten nothing but automated responses telling me to enter order info that isn't even working. This happened in early November and I've been completely ghosted ever since. I'm filing a fraud complaint. This is unacceptable.
Nicole R.Sep 13, 2024
Zyrexon jumped right on my problem and got everything fixed super quickly. Really impressed with how fast they worked!
Christina N.Sep 6, 2024
Their customer service team came through fast. Abigail processed my refund right away after I'd been waiting over two weeks. Appreciate you, Abigail!
Nastygal Review FAQ
What is Nastygal's average rating and how many reviews does it have?
Nastygal is rated 3.5 out of 5 based on 19 customer reviews at RetailCoupons.com. The ratings are heavily divided, with 63 percent five-star reviews and 37 percent one-star reviews, resulting in a polarized customer experience.
What do shoppers praise about Nastygal?
A majority of five-star reviewers indicate satisfaction with the actual products ordered, including clothing fit and quality. These customers appear to complete successful purchases without major issues.
What are the main complaints about Nastygal?
The most frequent complaints involve refund processing delays and failures, with customers reporting they never received refunds after returning items or waited weeks beyond promised timelines. Other major issues include month-long shipping delays with no tracking updates, difficulty reaching customer support, unhelpful automated responses, and problems unsubscribing from the mailing list. Customers also report lack of documentation and follow-up from the company regarding refunds and order status.
Do customers recommend shopping at Nastygal?
Based on recent reviews, customers who experienced service or shipping problems strongly discourage shopping at Nastygal and state they will not return. Those satisfied with their purchases appear more likely to recommend it, but the high incidence of service failures makes the overall recommendation cautious at best.
How can I write a review of Nastygal on RetailCoupons.com?
You can submit your own Nastygal review on RetailCoupons.com by visiting the store page and following the review submission process. Share details about your experience with product quality, shipping speed, customer service, and whether you would shop there again to help other customers make informed decisions.
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