Candlewood Hotel Company Reviews

Don't throw your money away on this place. I was charged more than the agreed rate, and the room looked nothing like the pictures. There was no daily paper, utensils were missing, and the bowls were filthy. The carpet had rips and smelled musty, plus there were wet moldy paper towels stuffed under the kitchen sink. The bathroom towels still had makeup residue on them. I could see people using drugs outside the side entrance. The power went out for about an hour with no explanation. When I asked the front desk for help using the DVD player, they were no help at all.

Due to a mandatory evacuation in the Naples area, we came to the hotel with a paid reservation. The front desk employee refused to honor our booking for no clear reason and the property wouldn't issue a refund either. The staff member seemed completely untrained and unprofessional, and frankly, very rude. She claimed she couldn't locate our reservation despite the fact that she was looking right at it. My wife spent over half an hour on the phone with a booking site trying different confirmation codes while this employee was staring directly at our information on her screen. My wife showed her ID with a matching last name to mine, and we were both standing there in front of her. My wife ended up calling the authorities, but they said it was a financial matter between us and the hotel. The hotel refused to let us stay and wouldn't give back the payment for our first night. They also said they'd cancelled the second night reservation but then refused to refund that charge as well. We had to book and pay for another hotel for those two nights instead. The whole situation is completely absurd and hard to believe.

I accidentally booked a room for the wrong date through a booking website. When I arrived at the hotel, I made a new reservation directly with them and was instructed to cancel my original booking. After that, I found out the first reservation had a no-refund policy according to the hotel's terms. I've been going back and forth between the hotel and the booking site about whether they could make an exception for a full refund of the $170 charge. I can't recommend this place because they ended up charging me twice and nobody warned me that the second booking wasn't refundable either.

I need to warn potential guests about booking with IHG Hotels Group, particularly if you're using their promotional offers like Black Friday deals. I booked a room at a Candlewood Suites location at a steep discount during one of their sales events. A few days before my trip, I discovered the hotel changed my rate without notifying me beforehand. The increase wasn't small either but a major jump from what I'd booked. The frustrating part has been how IHG handled communication about this. I've tried many times to get this sorted out and speak with customer service, but their responses have been inadequate. I worked with several different case managers and nothing got resolved, which has been really aggravating. If you're thinking about booking with IHG, especially during sales periods, be careful. It seems like there could be a real problem with rates being altered after you've booked.

We had booked Candlewood Suites in Ft Myers but when we got there, the property looked like it should be closed down. We had another option at a Days Inn chain, and we were told this was supposed to be really nice. My partner has mobility issues and can't use stairs. We learned there were no elevators and the entire ground floor of rooms was shut down from hurricane damage, along with the swimming area. The whole place appears uninhabitable. The person at the desk was very kind though and helped us cancel our reservation and get our money back. Still, the property itself is in terrible condition.

This place was absolutely unacceptable. During my stay, a very intoxicated woman confronted me in the lobby at half past three in the morning. I'd gotten up early to do laundry and she walked into the laundry room, got right in my face, and offered me alcohol. The situation was so uncomfortable I had to call police. The property has grills outside, but the patio is basically a smoking zone, and if there are people out there smoking, the smell is overwhelming. Plus, the grill ignition doesn't work, so you have to manually use a lighter to get it going. I left a review on another site and the owner actually demanded I take it down or leave the hotel the next day. I changed a few words to be less harsh, but he still wasn't happy and made me leave anyway. They do offer free laundry, but the heavy door to the fitness center gets propped open by an overflowing trash can that sometimes sits unemptied for days. There was a night clerk named Alfred who seemed nice enough, but speaking with him is difficult because you can barely hear what he's saying.

This was a nice room with basically everything you need. Staff members were genuinely friendly and always ready to help out. When we had an issue, it was sorted in just five minutes. The location is fantastic, with easy access to public transit heading into Manhattan and a lovely waterfront walk nearby. I stayed at Candlewood Suites in the New Jersey area.

Crowne Plaza Hotel Docklands London had several frustrating issues. The pool operates on a very limited schedule for kids only, from 3 to 6:30 PM, which made it inconvenient for us. We also dealt with faulty keycards that didn't work properly, which ate up a lot of our vacation time troubleshooting the problem. On top of that, the window in our room wouldn't close all the way, so we were stuck sleeping in around 50-degree weather. The room door was also unstable and would pop off its hinges whenever we opened it.

We stayed at InterContinental Berlin in early December and when checking out, the hotel never returned our 50 Euro deposit. It's basically theft. We contacted the hotel multiple times but the money never came back. Stay away from this place.

I reserved two rooms at Crowne Plaza King's Cross through their website. On the day I was supposed to check in, I reviewed my booking online just to double check, and found that the hotel had altered my reservation without my permission. They'd somehow changed it so two complete strangers were assigned to share one bed. I called the hotel repeatedly to fix the mistake, but nobody could help me. Eventually I tried the main office phone line but kept getting disconnected after being on hold for 10 minutes. I spent almost two hours just trying to get a basic correction made for an error that wasn't even my fault. My guests ended up really enjoying the actual hotel, but because of the aggravation I dealt with, I won't be booking there again.