Shoppers Stop Reviews

Don't buy anything from this store. Terrible experience with low-quality fabrics and zero support from customer care. I purchased a clothing set in March that came completely faded. They won't respond to anything. They're also just closing complaints themselves without actually investigating or helping customers.

I'm really let down by Shoppers Stop and how bad their delivery and customer service are. It's been over a week since I ordered and still nothing. For a supposedly premium brand, this is unacceptable. The customer service is even worse - I call every day and get fake apologies, robotic responses, and promises that mean nothing. They say it'll be fixed in a day or two but nothing changes. Nobody gives me straight answers about where my order is. One time they blame the delivery guy, next time it's the system, and sometimes they just hang up. The whole thing is unprofessional and careless. If they can't deliver in eight days, they should at least give honest updates or just refund me. Instead, they're wasting my time and stressing me out.

Don't waste your money at Shoppers Stop. The service quality is terrible. I bought a watch that stopped working after just one month. I took it to their service center at the mall, but they were completely useless. They said since a month had passed, it was outside the coverage period, and then dragged their feet fixing it. I've wasted weeks already with no resolution and no watch repair.

This place has perfected the art of ripping people off. Shopping here is pointless. Just another discount store with overpriced cheap goods.

I don't even know where to begin. I ordered a foundation in mid-September and received it a few days later, but it was two years old. That's totally unacceptable for something expensive that goes on your face. I requested an exchange and sent them pictures. They picked it up in the same condition but here we are in October and I still don't have my replacement. I've called their customer care about twenty times and get the same useless response every time saying they'll look into it. I ordered this for a special occasion but instead I'm writing this review. This is the worst shopping experience ever. I have no idea if I'll ever get my item, but I know for sure I'm never buying from this terrible store again.

My recent purchase from Shoppers Stop was incredibly disappointing. What arrived looked nothing like the pictures on their website. The material felt cheap and flimsy, and the stitching appeared poorly done. Plus, my package took forever to show up and arrived in a messy state. When I contacted customer service about returning it, they were slow to respond and just kept giving me the runaround with vague answers. I expected better from a brand like this, but the quality and support fell way short of acceptable standards. I'm not ordering from them again and can't recommend them to anyone.

I bought something in early July, returned it the next day because the quality was awful and it looked like a knock-off. My return was acknowledged but they never refunded my money for weeks. They even sent me an email saying the case was closed when I hadn't gotten anything back. I followed up multiple times with no response. This is how they treat customers - selling bad quality items, marking complaints as done without actually solving them, and keeping your money. I'm filing a complaint with the consumer protection agency. Stay away from shopping here.

Awful experience buying online. They sent me a broken item and now their customer support team won't help at all. No replies to emails, nothing. Complete waste of money and time. Their support staff has no clue how to actually help customers. Really disappointed.

This website is completely fake and the customer support is the worst I've ever dealt with. I ordered a wallet in January and got the wrong color. I waited until late January for a replacement and it was still the wrong color. Now it's mid-February and my problem still isn't fixed after a month. All I get are generic responses saying they're working on it. Don't throw your money away on this fake site.

This is the worst customer service I've ever experienced. When I call, the rep picks up and tells me to stay on the line, then just disappears and never comes back. This has happened to me multiple times. I've decided I'm done shopping with them and I'm telling everyone I know to avoid them too.