Scrubs & Beyond Reviews

This is the absolute worst place to order scrubs. Made two orders and both times the shipping took forever. We're medical professionals and can't afford to wait weeks for stuff we need. The customer service people don't care and just brush you off. Wouldn't recommend them to anyone. I ended up cancelling both through chat, which took 3 days even though they still hadn't shipped anything. I also noticed their website has reviews dated May 2026 when we're only in March, which is completely sketchy. Everything about this company seems fraudulent. Ended up ordering the exact same scrubs from another retailer and got them for $30 less with delivery in 2 days. Stay away from this company.

The rewards program here is really disappointing. You can only use a max of $25 in rewards per purchase. Points you earn online don't work in physical stores. You also have to spend at least $75 just to get free shipping, and the points don't cover that cost anyway. On top of that, points expire in less than a year. I tried talking to customer service about it but got no help. Very let down.

One of the items I purchased never showed up. I've been trying to get help but no one will actually assist me. The delivery itself took forever, and there was no update when it shipped or arrived.

I need new scrubs for my job and placed an order 20 days ago. Still haven't received them. This is absolutely ridiculous. When I called, they said someone would follow up with me, but I never heard from them. I had to buy scrubs somewhere else because I couldn't wait any longer.

Really unhappy with this experience. Watch out for their sales and clearance deals because the website is misleading. It says take an extra 50 percent off clearance items but that only applies to certain colors and certain sizes. I ordered items on sale on December 17th. Over 2 and a half weeks later, I've only gotten 2 out of 9 items. The rest are still processing and never even shipped because their supplier stopped selling certain brands through them. But these items still show as available on the website. I have a lot of money tied up in this order and no one reached out to tell me what was happening. I had to keep calling and writing myself. They finally escalated to their support team but nobody can say how long that will take. Really let down.

Giving this a zero. Five business days passed and my package never shipped. I had an important event coming up and needed those items urgently. I had ordered 3 weeks ahead of time. First, I used their chat and was told it would be picked up that day. Checked the shipping company and nothing. Went back to chat the next day and was told it would be escalated. Then I called and they said there was nothing else they could do and asked if I needed anything else. Don't waste your time with this company. My money just sat there while they did absolutely nothing. Totally unprofessional and I ended up missing a chance to present myself properly.

Placed my order on October 28th and today is November 13th and still no delivery. Got a confirmation email but that's all. When I reached out, the customer service rep mentioned an inventory problem and offered to cancel. I asked for a cancellation confirmation email and was told to wait 3 days to find out if they could even cancel it. So now I'm out $40 and waiting for their approval to cancel something they don't have in stock. I took a screenshot of the conversation because if they charge me $5 for return shipping on top of this mess, we're going to have a problem.

Ordered my scrubs on October 22nd and it's now November 5th with no shipment. Everything shows as in stock but still nothing has shipped. Every call I make, they can't tell me when they're coming or explain why they haven't sent them yet. Their website said in-stock items ship same day or next day. I only got 4 things total. This whole thing has been incredibly frustrating.

Paid $39 for medium sized scrubs. The pants are way too long for someone my height. The material feels cheap and isn't soft. Getting back $25 after my return, but they're charging me $5 to ship it back and hitting me with a credit card fee. So I'm taking a $14 loss. Wouldn't recommend at all. The website claims 35,000 five star reviews but you can't actually leave a review on their site yourself, which is a red flag. Can't find any real reviews when you look.

Ordered 2 items from this company and both have been problematic. It's now been over a month since placing them and I still don't have everything. The first purchase included customization, but what arrived had no customization applied. When I contacted them, they insisted I hadn't paid for that option, which wasn't accurate when I checked my original order. Still waiting on the customized items to arrive. The second order is missing a plain top and it's been more than 3 weeks. I called customer service and got nowhere. They mentioned 14 days for customization, but I pointed out it had already been over a month. The rep had no explanation or solution. For the missing item, same story - no tracking info, no estimated delivery date, nothing helpful.