Costumes.com sells costumes and related items for Halloween and other occasions. This page shows what shoppers on RetailCoupons.com say about their experience ordering from this retailer, including feedback on delivery speed, customer service, and product quality.
Costumes Reviews
1.8
15 reviews
What Shoppers Say About Costumes
Created with AI, based on recent reviews
Costumes.com has a severely polarized customer base with 15 reviews rated at 1.8 out of 5. The overwhelming majority of shoppers report significant delivery delays that far exceed the website's stated 2-3 day timeframe, with orders taking weeks to arrive or never arriving at all. Customers also cite unresponsive customer service, with multiple emails going unanswered. A small number of satisfied customers report receiving items quickly and being happy with their orders, but these positive experiences are vastly outnumbered by complaints about missed delivery promises, lack of communication, and difficulty processing returns within the company's restrictive 15-day return window.
The core issue appears to be a disconnect between what the website promises (2-3 day delivery, next-day shipping options) and what customers actually experience. Even customers willing to pay premium shipping fees report waiting a week or longer without updates or responses from customer service. The combination of unmet delivery expectations and poor communication has led many shoppers to question the legitimacy of the company.
Customer Reviews (15)
Sorted by: Most recentAmanda B.Dec 8, 2025
Being straightforward here, the items I ordered showed up within three days and I was really happy with them.
Eleanor C.Nov 12, 2025
I wouldn't give this company even one star if I could help it, but this was the only way I could leave a review. Ordered a Halloween item weeks ago and still waiting for it. I emailed asking about it and was told it was due to their busy season, even though their website claims delivery in 2-3 days. That's clearly not happening. Stay away from this company.
Nicole H.Nov 3, 2025
I feel pretty foolish for ordering after reading all these bad reviews! It really does seem like a scam based on what everyone else is saying. I bought a costume for my son on October 22nd for Halloween and it never arrived. Plus they haven't responded to any of my emails.
Patricia G.Oct 30, 2025
I paid for next-day shipping and a week went by with still no delivery. I've sent four emails asking for any kind of update or even just an apology about the delay, but I haven't heard anything back. I wouldn't suggest ordering from this place.
Lauren D.Oct 30, 2025
Placed an order for my son's Halloween costume on October 26th and paid extra for next-day shipping. It's now October 30th and I haven't received anything or gotten any updates about whether it's been dispatched. I've emailed customer service twice with zero response. This is unprofessional and disappointing, and honestly starting to feel like a complete scam. The confirmation email lists delivery times that are clearly not accurate. I have a very sad four-year-old and I'm extremely frustrated. Do not order from this website. Either they have no idea how to run a business or they're deliberately taking advantage of customers right before Halloween with no intention of delivering. If anyone from their team sees this, at least have the courtesy to respond.
Rachel T.Aug 16, 2025
Their return policy needs serious work. I placed my order on July 29th and received it August 4th. I asked for a return slip on August 11th, but didn't get it until August 16th even though I had to email multiple times. This put me outside their 15-day-from-purchase window, which honestly seems way too short. I was ready to reorder in a different size but decided to shop elsewhere instead because of this hassle.
Michelle R.Nov 6, 2024
What a terrible experience. I ordered my kid's costume three weeks before Halloween, but a week before the holiday I checked on the order status. When it became obvious it wouldn't arrive in time, I asked them to cancel so I wouldn't have to deal with returning it later. They were responsive at first, but once I confirmed I wanted to cancel and said don't send the item, they went silent and shipped it anyway. It arrived a week after Halloween on November 6th. They're basically betting that people like me won't bother going through the return process and all the back-and-forth for a refund.
Jasmine T.Nov 5, 2024
I made an order and paid extra for next-day shipping. Seven days later it still hadn't even shipped. The website shows my order as unfulfilled. I've emailed twice with no reply, and I even tried messaging them on their social media. I've been trying to cancel for four days straight and they won't respond to let me cancel. This is a scam.
Sarah M.Oct 29, 2024
Really impressed with how quick this arrived! Ordered on a Sunday and had it by the next day. The quality is excellent and I couldn't be happier with my purchase!
Andrew W.Oct 29, 2024
Now I understand why they only have a one-star rating. Don't order here. I placed my order more than two weeks before Halloween, and two days before the holiday they suddenly tell me they had a system issue and have no idea when my kids' costumes will arrive. Now I'm scrambling to find replacements. This site is terrible and I would not shop here.
Costumes Review FAQ
Why does Costumes.com have such a low rating?
The low rating of 1.8 out of 5 is driven primarily by delivery delays. Most one-star reviews cite orders that took weeks to arrive despite promises of 2-3 day delivery or paid expedited shipping. Customers also frequently mention receiving no response from customer service when inquiring about delayed orders.
Do customers receive their orders eventually, or do they go missing?
Based on reviews, some customers do receive orders after significant delays, though many report orders that never arrived at all. The consistent complaint is not about items being lost in transit, but about delivery taking far longer than promised, sometimes multiple weeks beyond the stated timeframe.
What do satisfied customers say about Costumes.com?
The small number of five-star reviews praise quick delivery and satisfaction with the items received. One shopper reported receiving an order within three days and being happy with the products, suggesting that when the company meets its delivery promise, customers are satisfied.
Is customer service responsive at Costumes.com?
Multiple reviewers report sending multiple emails without receiving responses. Customers who did hear back mentioned being told about busy season delays, but this explanation did not address the gap between promised delivery times and actual delivery.
How does the return policy affect the shopping experience?
Customers cite the 15-day return window as too restrictive, especially given the delivery delays. One shopper reported waiting so long for a return slip that they fell outside the return period entirely, requiring multiple emails to finally receive the slip.
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