Sea Bags Reviews

Multiple Sea Bags locations plus their website said they accept sailboat sails for recycling, so we decided to donate our catamaran spinnaker. That turned out to be a complete waste of effort. We drove an hour to the closest store only to learn they stopped accepting sails. Getting in touch with customer service proved impossible as well. I tried calling on three separate occasions and even sent an email, but never heard back from anyone. Lost a whole afternoon and gas money for nothing.

If you're reading other reviews mentioning lackluster customer support, believe them. I had written before about reconsidering whether Sea Bags should be my go-to brand, and now I can personally vouch that their online customer service is unreliable and uneven. Returning items isn't something I normally do, especially not ones I've spent $150 on, but this particular style with lupine stripes looked so adorable online that I had to grab it in person at a physical location. After two months, the whipping unraveled completely and fell off, so I reached out through email. Radio silence until I posted something critical on their Facebook page. Then suddenly I got a response, and we worked toward getting a return label for repair. But then the conversation just died. I've sent follow-up messages multiple times since then, both to my contact person and to their general support email, and it's now been a month with no movement. The store where I made this purchase is a four-hour drive away, somewhere I only visit once yearly. I'll be passing through again soon though.

At first I was really frustrated because FedEx delivered my package to the wrong address, and the tracking photo confirmed it. I tried emailing and leaving a voicemail but didn't get responses at first. Eventually I managed to connect with someone from customer service, and I got to talk with Liza who was absolutely fantastic. She explained that the company operates pretty lean which sometimes causes slower replies. She got everything straightened out for me and now I'm genuinely happy. Can't wait to receive the matching bag! Definitely worth recommending to others.

Our expectations were already pretty solid, but opening that box totally exceeded everything we thought. The bags themselves are genuinely outstanding. The construction quality combined with how they look is really impressive, way better than anticipated. Every interaction we had with them was handled right away and correctly, plus the team was super professional about everything.

Normally I don't bother writing reviews, but this situation forced my hand. I ordered a bag, got it, and immediately knew I needed to send it back due to defects. The problem is that the company's support team is completely unresponsive. I sent two separate emails and left two voicemails over the course of seven days with zero replies. For a bag at this price point with manufacturing issues, the lack of communication is absolutely unacceptable. I just want a straightforward return process, but nobody will even acknowledge my attempts to reach them.

I bought a bag and paid the full amount a month back. Still haven't received it and there's no way to check shipping status through their site. They won't answer calls, they don't respond to emails, and voicemails get ignored.

I placed an order for multiple bags and my money went through, but now I can't find out where they actually are. My calls go unreturned and nobody responds to my messages. These were supposed to be gifts for Christmas, and I've been sitting here waiting forever with absolutely no one getting back to me about the status.

I've bought from Sea Bags of Maine multiple times now and everything arrives on schedule every single time. These bags are built to last and will probably outlive me. The customer service team is genuinely great, super friendly and personable. They go above and beyond to make sure you're satisfied and want to come back. If you're after a great quality bag with outstanding support, you've got to check them out. There's something really cool about owning a bag made from actual sailcloth.

Ordered a bag that never showed up at my house. The company blamed the shipping carrier, the carrier blamed the company, and meanwhile I'm out two hundred dollars with nobody willing to help. Couldn't reach anyone by phone and emails got ignored completely. The whole thing was a nightmare. When I decided to share my experience on review platforms like Yelp and Google, the CEO responded by insulting me, calling me vindictive for reporting what actually happened.