Hobo the Original Reviews

What a fantastic bag this turned out to be. I carry a big ipad plus a remarkable tablet and they both fit wonderfully. Even packed with those two devices the bag gets heavy, but the sturdy strap does an amazing job distributing that weight. That thick strap is really what makes it work - it stays put on my shoulder no matter what.

Every business makes mistakes sometimes. What separates okay companies from the great ones is what they do after. Hobo Bags sits firmly in the exceptional group. I had a problem with something I bought from them. They took care of it in a really nice way that honestly impressed me. This is a business you can have confidence in, and their bags are beautiful to boot.

I've been loyal to Hobo for years, shopping both in stores and online. What's happening now troubles me. The leather quality has gone down and looks like it might crack as it bends. The business just doesn't seem to care about customers anymore. Their support used to be excellent but that's changed. They also keep listing and selling items that aren't actually available. I've been holding off on an order for nine days waiting for it to ship. It's disheartening watching the brand lose its edge in both craftsmanship and how they treat people. Return fees happen even when it's their mistake. And their rewards program is a joke, honestly. They tell you to use rewards points but then won't let you apply them to sale items. Meanwhile the points disappear anyway. Rewards should act like money you can spend however and whenever you want. Really disappointing. Gone are the days when people instantly knew something was Hobo just by looking at it. That's sad.

Skip this company entirely. Grabbed a purse during a sale, but the shade was way darker than what appeared online. I asked about swapping it for another color, which they were okay with, but they wouldn't keep the discount price. That's honestly one of the most frustrating things a retailer has ever done to me. I sent it back and had to fork over seven dollars in return shipping. Never shopping here again.

I'd rate them zero if the system would let me. Ordered a cherry blossom purse and they mailed the wrong shade instead. The cherry blossom style is out of stock so they sent a coral one. It took sixteen emails and eight phone calls to get this sorted out. The 800 number nobody picks up. Eventually they processed my refund but then charged me return postage and deducted it from the amount I got back. Hands down the worst company I've ever done business with. They sent a follow up email about getting twenty percent off something else, but when I tried using it they wouldn't accept the code. Truly a terrible experience from start to finish.

Over the last five years I've brought home six wallets and six bags, and every single one has been perfect in quality and only improves as time passes. I'm already looking forward to buying from them again. My most recent purchase was picked up at their Georgetown location about a year ago.

I've purchased multiple bags and wallets from this brand and generally liked what I got. However, there's a real problem with how they handle reviews. While all my five star ratings show up just fine, anything less than perfect seems to disappear. It's concerning that critical feedback gets hidden like that.

I got a bag and the next day it went on sale. They refused to match the sale price. So I ordered it again. When the first one arrived it was garbage, to put it politely. I sent that back. The second one I returned as well. They wouldn't even refund the shipping costs. The overall quality of these bags is honestly equivalent to what you'd find at a discount department store that teenagers shop at. These probably cost them pennies to manufacture yet they're charging hundreds for them.

Outstanding Quality and Style. The shoulder fit is the best I've experienced in any bag I've worn. The Paulette design in the color I selected has a stunning and refined look with a great size. Really happy about getting this on sale.

Got a Colter crossbody bag and matching wallet as a Christmas gift. The workmanship looked subpar from the start. I called their team on January 3rd and followed up with multiple emails but got silence in return. I asked about getting store credit and still nothing. Their usual stuff is really well made, but this definitely wasn't. Called again today after weeks of no replies to my previous messages. I hardly ever write bad reviews, but the way they handled this customer service situation, or rather didn't handle it, is just not acceptable.