Wotif.com Reviews

There are known system problems with how bookings and cancellation confirmations work at Wotif and their partner. We stayed nowhere near the property listed but were charged for it anyway, and neither place issued refunds. Our family took a hit of over two thousand dollars for accommodations we didn't use. Complete financial loss.

Total scam operation. They had no availability for my dates, so they just switched my reservation without telling me. When I tried to review the booking before paying, I couldn't even see the dates. They quoted me a room at double the price - 30% higher than what I'd pay booking myself. Now I'm stranded at the airport with nowhere to sleep and a confirmation for a hotel two weeks away when I'll be thousands of miles away by then. This company is unethical and dishonest. Find somewhere else.

Spent hours waiting on the phone only to get nowhere. The staff straight up lies to you. Their system is rigged to disconnect calls around the 1 hour 10 minute mark. I got cut off three separate times just when my date modification request was almost done. They took down my phone number and promised a callback if we got disconnected, but they never called back. This place is a joke and it's easy to see why people hate dealing with call centers like this.

STAY AWAY FROM THIS COMPANY. We needed to update a name on our flight ticket. We spent two hours on the phone with Wotif at the airport and they couldn't solve it, so we missed our flight. We had to buy two new tickets to get where we were going. Later, our return flight got cancelled by the airline but Wotif never told us, so we bought two more tickets to get home. I spent countless hours in online chats trying to get reimbursed and Wotif just kept blaming the airline. Worst support experience possible. Never again.

Everything looked good until the day before my trip when I asked if we could check in early. The hotel suddenly cancelled on me and Wotif claimed I had requested it. I'm still not totally sure who's responsible, but I'll definitely never trust them with a booking again.

Wotif cancelled my booking without my permission and gave me awful customer service. They just sent an email saying it was done. I'd made the reservation three weeks ahead for a family trip to Sydney and had everything planned out. When I called to find out what happened, they said my system shows you cancelled it by accident and refused to put it back. They told me to make a new reservation instead. Terrible service, no empathy, no quality. Never using them again.

Customer service here is absolutely terrible. The website has inaccurate information, links are broken, and getting a human on the phone is nearly impossible. You're way better off booking somewhere else and paying a little extra. If anything goes wrong, you're completely on your own with this company. Skip it.

Stay away from this company. They refuse to refund trip protection insurance when trips get canceled. Our airline had to cancel our flights, so we got money back for the actual flights but not for the insurance portion. The insurance provider won't help either, and good luck getting Wotif to respond to your emails after that. You'll just get the runaround.

Terrible experience booking a mom and son trip to Tasmania through Wotif. I tried updating my reservation a month before arrival and got two useless form responses, then silence. One week before we were supposed to check in, I requested again because my mom ended up hospitalized. Same thing - two generic emails then a flat rejection. Then suddenly I got two separate emails from different agents saying they'd make the change at no cost. When I called with the new dates, I was told I couldn't change anything even though I had written proof from two staff members saying I could. An agent named Harry was rude and insisted my documentation didn't exist. Steer clear of this company.

I had to cancel a hotel reservation due to a natural disaster. Getting Wotif to actually cancel it was a nightmare. I called multiple times and got stuck on hold forever. I also sent several emails. Their customer support is practically nonexistent. I'm definitely booking with someone else next time.