Safety 1st Reviews

Been trying for days to reach someone about an order I placed online but keep hitting dead ends. Both phone numbers I tried just hung up on me while I was waiting. Sent text messages and filed requests through their website with zero response. All I need is to change the shipping address on a car seat order so it goes to the right place. If anyone from the company sees this, please reach out.

Purchased this car seat from Amazon and had serious concerns right away. The box showed clear signs of damage and appeared to have been opened and resealed. The car seat itself had no protective packaging, just sitting loose in the box. For a first-time car seat purchase, this was shocking. The seat cushion looked used with visible dirt, and oddly the cushion had a different manufacturing date than the actual seat. More troubling, someone appears to have altered the manufacturing date on the cushion itself, changing one digit to show an earlier date. The car seat also has scratches all over it. I called Safety 1st to report these red flags, but they seemed dismissive about the date tampering, which is genuinely alarming from a safety standpoint. Amazon also didn't take the issue seriously when I reported it. I'd strongly caution against buying car seats from third-party sellers on Amazon. Go to a store where you can inspect what you're getting.

My car seat was subject to a recall situation. The customer service team basically gave me the runaround without clear timelines or details about what would actually be shipped. I called at the end of May about a recall piece and was told it would arrive mid-June. When mid-June came and went, they said shipment was imminent. Late June rolls around and suddenly it's just a letter being sent so I can order the piece myself at no cost, shipping soon after. I placed the order and now it's been over two and a half weeks with no arrival. I had to call a third time just to hear about more delays, with promises of mid to late July delivery. Not one notification about any delays. This is incredibly frustrating, especially since my toddler's car seat component is literally coming loose and unsafe.

Contacted their company to ask a simple question about an item and its stock status. Their brilliant suggestion was to just Google it myself. What's the point of having a customer service team that provides no actual service? Savannah's response to my complaint was basically to thank me and congratulate me on finding what I needed through Google, completely ignoring that I specifically told her how frustrated I was with her refusal to help. Just ridiculous.

Really let down by Safety 1st dropping support for their MO163 baby monitor. The app quit working and now the whole monitor is basically a paperweight. I paid good money for this expecting years of use. There's been zero effort on their part to offer replacements, repairs, or any sort of compensation. Coming from a brand I actually trusted, this feels like a real betrayal. Won't be purchasing their stuff anymore.

Had a terrible experience with their customer support in the UK. Picked up one of their baby gates through Amazon, but it came with a wrong part that made the gate completely unusable. Reached out to their support team asking if they could ship a replacement part (a small adjuster wheel). Their response? "We don't carry spare parts in stock." Not helpful at all.

Really fantastic customer service from this company. We lost a bracket from our stairgate and needed to get it working again for our second child coming along. They sent the missing piece using next day delivery without any hassle. We were so glad we didn't have to buy a whole new gate since this one is really well made. Can't thank them enough.

Can't say enough about their fantastic customer support. We accidentally lost a child gate part during a move, so I decided to email Safety1st just to see if they might have replacement parts available. Sophie quickly asked for photos and product information, and within a day I got word that parts were being shipped out via DPD and would arrive in 2 to 3 days. They showed up 6 days after I first contacted them and didn't charge me a thing. Sophie and the entire company did a wonderful job. Highly recommended.

Amazing customer service experience. Misplaced a part from my stairgate when it was stored away, so I emailed Safety1st. They got back to me super fast asking for photos and details about what was missing. After I sent the info, they replied almost immediately saying the part was already ordered and would arrive via DPD. Sophie handled everything beautifully and made the whole process painless. Definitely buying from them again.

Haven't had a better customer experience in years. Emailed them about a problem with one of their gate parts and they were super responsive and genuinely helpful from start to finish.