giftbasketstore.com Reviews

Wish I'd looked at the reviews before buying. While ordering on my mobile, my own address autofilled instead of my intended recipient's address, which I take responsibility for. Right away, I emailed them asking if I should cancel or if they could reroute to the correct address, and I provided the details. They opened my email, but never replied. The next day I got a shipping confirmation. Good speed, wrong location. When it arrived, I had to spend $31.50 sending it to the right place myself. Their lack of response was the real issue here. Based on this alone, I can't recommend using this site.

Terrible company. I ordered chocolate-covered cherries and they arrived completely melted. They didn't even pack any ice to keep things cool.

Avoid this company. I ordered Valentine's chocolates for my wife, but they never showed up. I reached out to customer service multiple times with no response. This feels like a scam operation. Don't risk your money here.

Absolutely disappointed. I ordered a floral arrangement with roses, lilies, and chocolate-covered strawberries for Valentine's Day. The flowers came in a box completely crushed and damaged. There was no vase included even though that was promised. The strawberries didn't arrive at all. I was really embarrassed giving this as a gift. I asked for a full refund but still haven't gotten a response. Be careful before ordering.

Awful service. The roses got jammed into a box and arrived completely flattened. A vase wasn't included even though it should have been. The strawberries came warm and mushy. The greeting card printed out as gibberish characters. Save yourself the hassle and buy from a local florist instead, which is what I thought I was doing.

Fantastic experience from start to finish! I'm based overseas and wanted to send a gift basket to my elderly father in California. Payment was seamless using PayPal. Even though I accidentally provided the wrong address initially, the customer service team called me right away to fix it and ensure delivery by Christmas Eve. They came through perfectly, and there was even a special treat included for my dad's dog. The level of care and attention was outstanding, and I'm truly grateful!

Disappointing from beginning to end. The company messed up the delivery schedule, but instead of fixing their mistake, they told me to handle it by contacting the shipping carrier myself. Plus, I got contradictory information in different emails that just made everything more frustrating. They advertise a satisfaction guarantee, but the actual support doesn't match that promise. They need to get their act together so customers don't end up cleaning up messes the company created.

Very poor handling of my order. I sent a meat and cheese gift to someone to arrive the day before a funeral and paid extra for rush delivery. The website said it would make it in time, but then they emailed me saying it wouldn't arrive for 3 days after the service. I called to complain, and they apologized and offered a discount. That doesn't cut it when I paid for what I needed on that specific date. The basket showed up warm anyway. This whole thing was a nightmare, and I'll never use them again.

I regret not checking reviews first. Ordered two days ago and paid a huge shipping fee to rush delivery. They claimed it was out for delivery at 10:30am, but now it's mid-afternoon saying it'll be here by evening. This is ridiculous for a $100 snack order with over $20 in shipping charges. Don't bother with this company.

My gift arrived a day after it was supposed to, even though I paid extra to speed up delivery for my father-in-law's birthday. The 1-day shipping didn't happen. Skip this company if timing matters to you.