Glo Reviews

The advertising made it look like there were affordable monthly options, but when I started the sign-up process I realized the cheap price was actually for a full year paid upfront. I tried to cancel and removed the app, but they still charged me over £240 all at once. After I reached out asking for my money back, they refused. When I pointed out how misleading their ads were, they demanded I send them a screenshot to prove it. This company feels really sketchy. I wish I'd read the complaints online before giving them my payment info.

It's unfortunate how cold and inflexible the customer service is here. I tried getting a refund after they charged me £245 (yes, they sent a reminder email two months before), but it totally slipped my mind - just a simple oversight that should've been handled with some compassion, maybe a partial refund or monthly option. In today's world with subscriptions everywhere, keeping track of them all is genuinely hard. Most companies understand this and handle refunds without giving you a hard time, which makes people want to come back. Now I'm done with this predatory outfit called GLO and I'm telling everyone I know about how they operate.

This company operates so shadily. I've used them before and had issues with being charged too much, and their customer service didn't help fix anything. I gave them another shot recently and tried to cancel, but they offered me a yearly rate of £122.50. Then they billed me £30 on top of that £122.50. I never would have agreed to both charges if I'd known that was happening.

This might be the worst company for customer communication I've ever encountered. You can't reach their support team, you purchase credit that you can't actually use for what you need, and eventually the credit just vanishes from your balance. The service they're providing now is nowhere near what it used to be.

This business strategy involves offering free trials and then automatically signing people up for annual subscriptions without telling them, making refunds nearly impossible to get. Even if you catch the charge right away and ask for your money back that same day, it's a nightmare. If you're shopping from Europe, remember you legally have the right to cancel within 14 days with no questions asked, regardless of what their policy says. Look into consumer protection options if they won't cooperate. For those in the US, especially California, there are consumer protection agencies that might be able to step in if this happens to you.

After spending four months with glo, I keep coming back for more because there's such a huge selection of classes. I've really enjoyed the teachers, the different types of offerings, and being able to choose how long my workout is and what difficulty level I want. Sometimes I prefer doing three short 15-20 minute sessions instead of one full hour. They've got yoga, pilates, fitness, relaxation, meditation, barre and educational content. The sheer variety is what really stands out to me.

Sad to say I'm now part of the crowd who experienced the frustration everyone keeps complaining about - their predatory billing system and that £245 annual charge for something I never even used. I tried to cancel just five days after the charge went through without having accessed anything, but all they would do is point me to their terms and conditions and say no refund. Don't recommend this to anyone.

NEGATIVE STARS!! THIS IS WHY THEY CHANGED THEIR NAME. THEY WILL GRAB YOUR MONEY WITHOUT ANY WARNING JUST FOR SIGNING UP. DO NOT GIVE THEM YOUR CARD INFORMATION - SERIOUSLY, YOU'VE BEEN WARNED

Heads up if you're thinking about getting a subscription here - watch out. They don't do partial refunds if you want to stop using the service. The whole cancellation process is confusing and their support team isn't helpful at all. It feels like they don't actually care about keeping customers happy.

I have to agree with everyone else here. The business practices at this yoga company are seriously questionable and honestly pretty disappointing. I tried logging in to cancel my account but got hit with a £245 charge before I could even do it. I never got any heads-up email and didn't realize they automatically put you on a recurring subscription with no way to turn it off unless you cancel entirely. Then they charged me AGAIN for the next year at a lower price when I finally tried to cancel. Now I'm stuck paying for TWO years with no option to cancel or remove my card information. This basically feels like they're stealing from me. The company claims it's somehow my fault, but I had no idea they were this untrustworthy. The yoga classes were good, but I'm too nervous to keep dealing with them anymore.