Fullbeauty Reviews

Their billing system is a nightmare. My wife bought a $40 blouse about a year ago and didn't pay the bill, which I didn't know about. She has a cognitive condition from multiple surgeries during her cancer treatment. I'm not mad they wanted payment, but when I tried to settle it, they wouldn't take a credit card. Their online payment portal was always down. Finally got through when someone called and I paid the full $251 invoice in September. I made it clear I wanted the account closed and no more catalogs or statements. A week later, they sent an invoice for $4 in interest because I paid two days after the due date. Before I knew it, that ballooned to $293.68 that I had to pay today just to close this out again. Their customer service almost never picks up, their phone menu never has what you need, and they've completely trashed my credit rating over a $4 charge. Honestly, you'd be better off getting a loan from someone sketchy than dealing with this company.

Once I sent back my items, they slapped me with a $26 restocking fee. That's basically robbery. It turned me off from shopping with them completely. Won't be buying anything from them anymore and I'm really let down.

Bought an $89 pair of boots early November through another retailer's website and still haven't gotten my refund. They kept moving the delivery date around, and then my package somehow ended up lost. Asked what the new arrival date would be and instead of answering, they just issued the refund themselves. First they said seven to ten business days, then changed it to three to five business days, and now I'm getting nothing. Don't buy anything from this company.

The products themselves are fine, but my order from mid-September still hasn't arrived. It's been stuck at a distribution center in California since late September. Neither the company nor the shipping carrier will actually help me. They keep passing the buck back and forth. I'm done waiting. They told me to give it 20 business days total, which is absolutely ridiculous. The service has been terrible.

Placed an order and got a shipping notification with the order number. Checked the website afterward and their system couldn't find any record of it under that number or my name. That's when I knew something was wrong. Told them to cancel and refund my card right away. They said no. This has dragged on for days with constant emails back and forth. Called their customer service and dealt with rude staff but still nothing's been fixed. When the stuff shows up, I'm throwing it away, and I'm going to make sure everyone I know hears about this nightmare.

Stop charging store credit for returns and give customers their money back instead. Include the order number on the packing slip so returns aren't such a pain. I bought several pairs of slacks and wasn't able to return some because they said they had no record of my purchase. Make it easier by offering options like quick return services. I've got credits sitting here that I can't even use, and they're counting on people like me to just forget about them. I'm honestly hesitant to order again and I'll probably stop buying from this whole company if they don't fix these problems.

Absolutely horrible! Trying to return anything is pointless. You'll get hit with a restocking charge AND you'll only receive store credit, not your actual money back. This company is impossible to work with and I refuse to ever order from them again. Check what other customers say before you give them your money.

This is awful! If you need to send something back, just forget about it. You'll pay a fee to return items AND you only get store credit instead of actual money back. This is a terrible company to work with. I won't be ordering again. Do yourself a favor and check out what other people have said before you buy from them.

My delivery went to the wrong address, and even though I paid high shipping fees, there's basically no customer service. I have to get a police report and fill out paperwork, and they're not even helping. They should work with the shipping company to track down where my package ended up.

I placed my order on February 27th and still don't have it. It's already March 21st. I've been emailing and calling customer service, and all they keep saying is they need more time. How much more time do you need? I paid over a hundred dollars for three items I really needed, and I just want my money back now. I'm never shopping there again. If you're thinking about ordering from them, seriously run away from this company.