alice + olivia Reviews

I ordered a sweater online and sent it back in perfect condition without ever wearing it. They claimed it arrived covered in feathers and lint and denied my return. The photos they showed me looked like it had been dropped on a dirty floor. When I called to discuss it, the person said she was the head of customer service and that was the only person I could speak to. I've filed a dispute with my credit card company and will never order from their website again.

The blouse I purchased was really disappointing. It was marked down from over $410 to about $220, but when it arrived the fabric felt cheap and the construction was sloppy. Even at the sale price, I expected much better quality. The materials and workmanship just weren't there. I'm sticking to established brands that I trust when shopping online now.

Their customer service is terrible. I've been waiting for weeks to get a refund that they supposedly processed already, but I never received it. I won't be ordering online from them anymore. They also added shipping protection to my order even after I removed it several times, and they didn't refund that extra charge either.

I'd give zero stars if possible. I bought a top in their store and ordered the matching skirt online since they didn't have my size. The skirt didn't fit, so I asked about a return for both pieces. They sent me a shipping label that cost $16, but then it expired. I tried calling the store multiple times with no response or follow-up from the sales rep I spoke with, and never got a replacement label. When I contacted customer service, they said someone from the store would call me back. Nobody ever did. Now I'm stuck with a $600 outfit I'll never wear.

This app is a complete scam. I invested based on what they promised, and for the first couple days I thought I could collect money. Then they kept asking me to recharge my account for each new task, saying I needed to upgrade to withdraw anything. Every level requires putting more money in. Total ripoff.

I typically shop online with them, but decided to visit their New York location. Not a single salesperson approached me or acknowledged me the entire time I was there, even though I was ready to make a substantial purchase. I left the store without buying anything. As a Black woman, I felt like I didn't fit what they were looking for as a customer. I won't be shopping there anymore.

The sales staff comes across as incredibly snooty and pretentious. There are plenty of other quality clothing brands out there that actually appreciate their customers and understand how important social media and word of mouth are. I'd rather support them instead.

Would give zero stars if I could. The sales staff push way too hard to get you to buy things. Plus the clothes are made in China with mass production techniques that show in the poor quality. I can't understand how they justify their prices when the garments are clearly inexpensive to make. Zara's a much better option - you can browse without pressure and actually find stuff you want instead of feeling guilted into purchases you don't need. The staff probably faces quotas on daily sales, which creates an uncomfortable shopping experience. Alice and Olivia needs to understand that today's customers want freedom to shop, not aggressive tactics.

First purchase from this brand and I'm really disappointed. The quality doesn't match the hefty price tag at all. A $500 polyester dress that feels like it's made with cheap materials? That doesn't make sense. I appreciate their messaging about empowering women, but charging premium prices for low-quality items doesn't feel empowering to me as a customer. The only positive thing I can say is that returning the item was straightforward. I'm definitely not coming back to shop here.

Their customer care team is rude and doesn't actually listen to what customers have to say. I'm really upset with the level of service I received from the representative I worked with. I've spent a lot of money with this company and given them plenty of chances, but today I'm done. Customer service clearly isn't a priority for them.