aetrex.com Reviews

Don't buy from Aetrex. Everything is disorganized. I ordered a shoe and insole and by the end of the third business day nothing had shipped, so I asked to cancel. Online support said they couldn't do it. I emailed and they said they would. Now nine days later, they're telling me they can't cancel after all and I have to receive it and return it. Their website still shows it as being processed. The agent even sent me an Amazon return link when I never bought it from Amazon, I bought directly from Aetrex. I already bought the same shoe from another company because I needed it sooner. All this back and forth with messages, emails, and credit card disputes has been a total waste of time and I still don't have a shoe.

I made a purchase and after nine days my order still shows as unfulfilled, even though my credit card was charged. I've reached out twice and both times they tell me the order is in the warehouse and they'll contact me within 48 hours with an update. That 48 hours passes and I hear nothing, then get the same story all over again. They won't cancel it because they say it's already been processed. The shoes look nice but their shipping and delivery information is completely unreliable. I'm never ordering from this place again.

I'm obsessed with my Aetrex arches and honestly I could film a commercial for this company because I'm such a huge fan! I own at least a dozen pairs, mostly in leather, and they're incredibly comfortable for my high-arched feet. They give amazing support while gently repositioning your whole foot to align properly. I can spend hours walking in their sandals, boots, and loafers without any problems. Yes, they're expensive, but I think they're totally worth the investment, and they do run sales pretty often. I wear a true size 7.5, so I order sandals in that size exactly and boots one size larger to fit over my thick socks.

Shipping has been terrible and the customer service feels insincere. I placed my order on December 11th and as of December 22nd, tracking still shows USPS waiting to receive the item. I've contacted customer service multiple times with overseas representatives who keep blaming the postal service without any real explanation, even telling me the post office doesn't work on Saturdays. I'm about to call my credit card company and ask them to reverse the charge if this doesn't get resolved soon.

I'm giving 2 stars mainly because I'm hoping my shoes still arrive. I ordered from the UK website and was told they'd be delivered yesterday, but they're not here. I paid a lot of money but the tracking shows no movement on the delivery day. I'm leaving early next week and need these shoes. If I had known the products actually come from different locations instead of the UK like the website made it sound, I never would have ordered. That's pretty misleading. Please get these shoes delivered this week.

Aetrex really stands out as a fantastic footwear and comfort company. Their stuff is super supportive, beautifully made, and actually delivers on making your feet more comfortable throughout the day. The build quality is excellent, sizing is reliable, and you can really feel how their technology works to cut down on foot tiredness. If you're looking for shoes that combine comfort, support, and durability, Aetrex is worth checking out.

I ordered some boots online with standard shipping that should take 4-10 business days. They shipped after a few days but then got held up, and I didn't hear anything until almost a week later when I found out the package was sent back to their headquarters instead of delivered to me. Customer service confirmed they had my address correct and said someone would follow up within 24 hours. Next thing I know, I get an email saying the package was undeliverable and the boots I wanted are now sold out, so they're refunding those and sending me sneakers instead. That doesn't make sense to me since they shipped them to me in the first place, so they should still have them. This was honestly one of the worst online shopping experiences I've had, and I won't be ordering from them again. I'm also going to let my doctor know not to recommend them unless it's for in-store shopping only.

Two major problems here. First, the insoles aren't comfortable at all. The metatarsal pad sits right in the middle of your foot and creates more pressure and pain, which is backwards since they're marketed as orthotics. You'd think they'd know feet better than this. I've tried their other insoles too and they actually caused my metatarsal pain initially. So if you want to make your feet worse, these are perfect. Second, their returns are supposed to be hassle-free, but you're stuck paying at least a $5 restocking fee. Every other quality retailer I know gives you a full refund, so this isn't the risk-free purchase they claim. I gave them chances to fix things, but they refused and were pretty rude about it. I'm taking my money elsewhere.

My item has been stuck saying it's awaiting arrival at the USPS facility for eight days now. When I try to get an explanation, I just get automatic responses that seem like they're from a bot. Nobody can explain why it's taking forever just to arrive at the post office, and when I ask if the item is actually in stock, I get a robotic answer that yes it is. This whole thing has been annoying, and based on what other people are saying, I'm not looking forward to receiving the actual product.

Less than three months in and the right shoe developed a hole while the left one is fine. I tried returning them to the store but the manager wouldn't refund or replace them. Now my right big toe is rubbing against the ground when I walk and it causes involuntary twitching when I take the shoe off. It's painful sometimes. I've got photos documenting everything.