Ben Sherman UK sells clothing, footwear, and accessories including shirts, suitcases, and boots. This page aggregates shopper ratings and reviews to help you understand what customers experience when ordering from bensherman.co.uk, including insights into product quality, delivery reliability, and customer service responsiveness.
Ben Sherman UK Reviews
1.7
19 reviews
What Shoppers Say About Ben Sherman UK
Created with AI, based on recent reviews
Ben Sherman UK is rated 1.7 out of 5 by 19 shoppers, with the vast majority expressing severe dissatisfaction. Reviewers report consistent and serious problems with customer service, including unresponsive support staff who do not answer emails or phone calls, unprocessed refunds that take weeks or months to complete, orders that are cancelled without explanation despite showing as available, and shipped items that never arrive or are listed as in-stock when they are actually out of stock. Multiple customers report having to escalate complaints to payment providers to recover their money after Ben Sherman failed to respond or resolve issues.
A small minority of reviewers appear satisfied with their purchases, but they are vastly outnumbered by complaints about operational failures. Beyond service issues, one reviewer noted frustration with the lack of repair options for damaged products, raising environmental concerns. The pattern of complaints suggests systemic problems with order fulfillment, inventory management, and post-purchase customer support rather than isolated incidents.
Customer Reviews (19)
Sorted by: Most recentJennifer H.Dec 21, 2025
Ordered a shirt and it didn't show up when promised. Sent an email and got nothing back. Called them and they said the order had been cancelled even though it was showing as available. I asked for a refund and they said they'd set it up. I'm still waiting almost a month later after calling and emailing repeatedly. I've had to escalate this through a formal complaint process because they're clearly not going to help. After having good experiences before, I'm done with them. Their customer service basically doesn't exist. They're going to lose customers fast if they don't get their act together.
Nicole R.Dec 5, 2025
This company is truly awful. Their customer service is completely unacceptable and they wouldn't even try to fix a missing delivery.
Paul W.Sep 6, 2025
Had a suitcase for roughly five years. Use it twice yearly for work travel to the States. Never overpacked it, but the zipper gave out anyway. Now I find out there's no way to get it fixed. Pretty frustrating from an environmental standpoint.
Thomas H.Sep 6, 2025
Received defective boots and sent them back, but nobody responded to my messages. The return got confirmed but was never actually processed. I ordered replacement boots on the same day and those never even shipped. Complete silence from their end. Thankfully my payment provider stepped in and reversed both charges, because I'm pretty certain I would've been stuck paying twice with no way to get help. Don't order from them.
William T.Jun 23, 2025
Got a shirt that didn't fit right and sent it back for a refund about a week ago. Haven't gotten responses to emails and nobody picks up the phone. Ordered a larger size separately with expedited shipping. Four days passed and it never showed. When I called, they said it was out of stock, which they never told me beforehand. I asked for a refund on that second shirt but they only gave me part of the money back. Been trying to reach them by phone and email with no luck. I'm going to report this to Trading Standards and my payment processor, and I'll try contacting the company leadership directly if I don't hear anything soon. One refund hasn't happened and the other is only partially done. Really poor all around.
Trevor L.Jan 21, 2025
The customer service after buying has been absolutely terrible. My order has been in transit for over a month now. I reached out for help and heard nothing back.
Michelle C.Jan 8, 2025
Sent something back for a refund but can't get any update on whether they received it. Two weeks have passed and zero information. Their customer service might as well not exist. So frustrating. I keep getting messages saying they'll touch base within 48 hours but then nothing happens. Now we're a full month in and still waiting. Would never come back to shop here again.
Laurent D.Jan 7, 2025
Just a heads up that the real official Ben Sherman website is Bensherman.com. Sites like Bensherman.de and the UK version are knockoffs, and BenShermanFrance is a scam operation.
Michael S.Jan 7, 2025
Stay away from this company. They're hands down the worst online retailer I've dealt with in the UK. They charged my card twice for a single purchase and then overcharged one card by about six times the correct amount, leaving me nearly £1500 short. I contacted them immediately with proof but my emails were ignored completely. They didn't care and showed zero empathy. Now I have to get both my banks involved to work out chargebacks. Email is literally the only way to reach them and good luck getting a response. I've had to go through my card companies to try and fix this mess.
Robert G.Dec 20, 2024
I ordered men's shoes that were identical to a pair I already owned. Paid extra for next day delivery since I was traveling. The shoes showed up on time but the size on the packing slip didn't match what was actually inside. I sent them back right away and asked for a postage refund since it was their mistake. Then I placed another order for next day delivery, but these arrived two days later and the wrong size again. This all happened back in late November. I finally got one refund after sending multiple emails, but they didn't include the postage cost. Still haven't seen anything for the second return. The customer service here is absolutely terrible. Would never order online from them again.
Ben Sherman UK Review FAQ
What is Ben Sherman UK's average rating on RetailCoupons.com?
Ben Sherman UK is rated 1.7 out of 5 based on 19 customer reviews. The rating reflects a polarized group of shoppers, with the majority reporting serious concerns about customer service and order fulfillment.
What are the most common complaints about Ben Sherman UK?
The most frequent complaints involve unresponsive customer service (staff not answering calls or responding to emails), refunds that take weeks or months to process, orders that are cancelled unexpectedly, and items that do not arrive as promised. Several customers report having to escalate issues to their payment providers to recover funds.
Are there any positive experiences reported by shoppers?
A small portion of reviewers (approximately 16 percent) gave five-star ratings, suggesting some customers have had satisfactory experiences with Ben Sherman UK. However, these positive reviews are significantly outnumbered by one-star complaints, and the positive reviews provided do not include detailed explanations of what went well.
What should I do if I experience a problem with my Ben Sherman UK order?
Based on customer reports, contacting Ben Sherman UK through their standard channels (email or phone) has proven unreliable, with many customers reporting no response. Multiple reviewers have successfully resolved issues by contacting their payment provider or credit card company to request charge reversals or chargebacks when Ben Sherman failed to respond.
How are Ben Sherman UK reviews verified on RetailCoupons.com?
RetailCoupons.com aggregates customer reviews and ratings to provide a snapshot of shopper experiences. The rating distribution and review excerpts shown here reflect what customers have shared about their actual transactions with the retailer. We encourage you to read multiple reviews to form a complete picture before making a purchase decision.