Thermacell manufactures portable mosquito and bug repellent devices designed for outdoor use. This page aggregates customer ratings and reviews of Thermacell products and services from shoppers who have purchased directly or through retailers. Use the information below to understand what customers are saying about their experiences.
Thermacell Reviews
1.0
3 reviews
What Shoppers Say About Thermacell
Created with AI, based on recent reviews
Thermacell products have received uniformly negative feedback from recent reviewers on RetailCoupons.com, with all reviews rating the store 1.0 out of 5 by 3 shoppers. The recurring issues include premature product failure, with one customer reporting an igniter that stopped working after just a few hours of use. Additionally, shoppers have questioned the core functionality of the mosquito repellent products themselves, with one reviewer expressing uncertainty about whether the devices actually repel mosquitoes or may even be attracting them.
Beyond product performance problems, customers have also reported concerns with customer service responsiveness. One shopper experienced a fuel cartridge failure that created a significant mess and felt dismissed when reaching out to support, with the company simply directing them to return the item to the original retailer rather than offering direct assistance. These negative experiences suggest potential quality control issues and gaps in customer support that have left buyers disappointed and unwilling to recommend the products.
Customer Reviews (3)
Sorted by: Most recentMarcus T.Jul 15, 2025
Total waste of money. This thing quit working after just a few hours. The igniter stopped sparking and that was basically it for this product.
Kevin B.May 11, 2024
The MR300 simply doesn't do what it's supposed to do. I'm honestly not sure if it's actually repelling mosquitoes or maybe even attracting them instead. This product has been a complete letdown and I can't suggest it to anyone.
Rachel M.Nov 6, 2023
Really disappointed with their customer service. I bought their E55 model and used it briefly with no issues initially. When I went to use it again, the fuel cartridge had burst inside the unit and made a huge mess everywhere. I contacted their support team and they weren't helpful at all - just told me to take it back to the store where I bought it. They didn't even try to figure out what went wrong or show any concern about whether there's a defect with the product itself.
Thermacell Review FAQ
What is the average rating for Thermacell?
Thermacell is rated 1.0 out of 5 based on 3 customer reviews tracked on RetailCoupons.com.
What do customers complain about most?
The most common complaints involve product durability and functionality. Customers report devices failing shortly after use, including igniter failures and fuel cartridge leaks. Additionally, shoppers have questioned whether the mosquito repellent devices actually work as intended, with some unsure if the products are repelling insects or attracting them instead.
Have customers mentioned issues with customer service?
Yes. One reviewer reported that Thermacell's customer service was unhelpful when addressing a fuel cartridge failure, simply directing them to return the item to their original retailer rather than providing direct support or resolution.
Would shoppers recommend Thermacell products?
Based on current reviews, shoppers explicitly stated they would not recommend Thermacell products. One reviewer noted the product has been a 'complete letdown' and cannot suggest it to anyone.
How can I submit my own Thermacell review?
You can leave a review on RetailCoupons.com by visiting the Thermacell store page and clicking the review submission option. Share your honest experience, including what worked or didn't work with the product and your experience with customer service.