Westport Big & Tall specializes in clothing for men in larger and tall sizes, offering apparel that is difficult to find in mainstream retail. This page features customer ratings and reviews from shoppers who have purchased from the store, giving you insights into product quality, sizing accuracy, and the company's customer service experience.
Westport Big & Tall Reviews
5.0
5 reviews
What Shoppers Say About Westport Big & Tall
Created with AI, based on recent reviews
Westport Big & Tall has earned 5.0 out of 5 from 5 shoppers, with every review giving the store five stars. Customers consistently praise the quality and fit of the clothing, particularly for tall and larger sizes, noting that finding well-fitting options in these categories is difficult elsewhere. The standout theme across reviews is exceptional customer service: shoppers highlight staff members who go above and beyond to resolve issues, answer questions thoroughly, and make exceptions on returns and exchanges even when requests fall outside normal policies.
All reviewers mention positive interactions with the support team, with specific praise for quick response times and willingness to escalate problems to management to find solutions. One reviewer noted that they rarely give five-star ratings but felt the company's combination of quality products, fair pricing, and genuine care for customer satisfaction warranted the highest score. No complaints or negative experiences were mentioned in any of the reviews.
Customer Reviews (5)
Sorted by: Most recentDavid M.Apr 3, 2026
Fantastic products backed by outstanding customer service! I ran into a sizing issue and Betty really stepped up to help me out. She responded to every single question I had, and there were quite a few. I'm stoked to be shopping with them regularly from now on!
Kevin T.Mar 30, 2026
They made my exchange and return problem super easy. My order was way past the 30 day window so I expected a no-go, but the team took it to their manager to see what options were available. As a long time shopper with them, they went ahead and set me up with store credit and got it sorted in like half an hour. That's real customer service right there. Big thanks to Betty!
Trevor K.Mar 25, 2026
The clothing is absolutely awesome. When you're 6'6 it's hard enough finding tall clothing companies, but finding ones that actually make stuff that fits well is like hitting the jackpot. On top of great products, their customer support is seriously impressive. There was an issue with one of my orders that wasn't their mistake, but they fixed it right away without any runaround. These guys respond fast and get things done.
Jason P.Mar 18, 2026
Really impressed with how they handled my purchase. The team got back to me right away and made the whole experience smooth and hassle free.
Marcus W.Mar 7, 2026
Full transparency: I basically never hand out five star ratings. A company needs to show they actually care about doing things right and selling quality stuff. Westport nailed it in just one week of doing business with them. Here's what stood out: Their clothing selection is solid and the prices are fair. I spotted a clearance item I liked, but it had a no returns no exchanges tag on it, so I took a gamble and sized up since I wasn't totally sure. Then I got the jacket super quickly and tried it on, but it was bigger than I expected. I figured why not reach out to customer service and see what they could do. Betty turned out to be genuinely kind and efficient. We worked out a solution that made me really happy. Westport just got a repeat customer. Honestly, I'm recommending them. Being tall my whole life, finding stores with real options has been tough, so I'm pumped about what Westport offers.
Westport Big & Tall Review FAQ
How is Westport Big & Tall's rating calculated?
The rating shown is the average score from all customer reviews on RetailCoupons.com. Each shopper rates their experience on a scale of one to five stars, and those ratings are averaged to produce the overall store rating.
What do customers like most about Westport Big & Tall?
Reviewers consistently highlight the quality and fit of the clothing for tall and larger frame men. Beyond products, customer service stands out as a major strength, with shoppers praising the team's responsiveness, willingness to help with problems, and flexibility on returns and exchanges even outside standard timeframes.
Do customers recommend shopping at Westport Big & Tall?
Yes. All current reviews are five stars, and multiple shoppers mention their intention to shop there regularly or note that they are long-time customers. One reviewer stated that despite rarely giving five-star ratings, the company earned it through quality products and genuine customer care.
How do I write a review for Westport Big & Tall?
After making a purchase, you can submit a review on RetailCoupons.com sharing your experience with the store's products and service. Include specific details about what worked well or any issues you encountered to help other shoppers make informed decisions.
What is the return and exchange policy based on customer experiences?
While Westport Big & Tall has a standard 30-day window for returns and exchanges, customer reviews indicate the team is willing to work with shoppers outside that timeframe, particularly for loyal customers. Contact their customer service team directly to discuss your specific situation.