Florsheim Shoes Reviews

I'm never ordering from Florsheim online again. I wish I'd checked reviews before placing my order online. I've always loved their men's dress shoes when buying in stores, but ordering through their website was a completely different experience and not in a good way. I got three pairs and two of them had visible marks and damage on them. It honestly feels like they save their problem shoes for online orders. One pair looked like it had been worn before. It wasn't even in the original outer box like it should have been, and the condition was clearly poor. I kept another pair even though it didn't look great either, but since they've discontinued that style I didn't have a choice and it was clearance anyway. But here's the real problem: it took forever to get my refund processed back to my card. I was emailing with someone named Charlie who was really nice, and I actually felt bad for him because he obviously has a ton of work dealing with how slow their return process is. After I sent the shoes back, it took weeks just for them to acknowledge they received them. I had to send multiple follow-up emails and threaten a credit card dispute before they finally processed my refund.

I'm really frustrated with Florsheim's service. I've been buying their shoes for years and loved them, even after moving overseas. Their brand was always my first choice when I needed shoes. But that's changed now. I ordered a pair of work shoes during their Black Friday event and it's been a disaster from start to finish. First, even though I gave them my correct shipping address, they sent the shoes to my billing address instead. I emailed support and got no response. When I finally picked up the package, I opened it to find they'd sent the wrong color. After emailing again, I got a reply two days later apologizing and promising a replacement. Then the replacement showed up and they'd gotten the size wrong too. This kind of service is unacceptable. Surely someone should be double checking these orders before they go out. I trusted this brand and they've really let me down.

I won't be shopping there anymore after what happened with a supervisor in their customer service department. This person, Kevin C., refused to give me his full last name which I found really unprofessional. I've been a customer for more than five decades and that interaction changed everything for me. On top of that, he went ahead and unsubscribed me from email and text notifications without asking my permission first. Very poor way to treat a long-time customer.

This is my third pair and unfortunately they all have the same issue. With the first pair, the right boot's zipper wouldn't work properly from the start. Eventually the zipper completely failed and the boots became unwearable, even though the rest of the boot was holding up fine. I tried a second pair hoping it would be better, but again the right boot had zipper problems in that exact same area. I had no choice but to send them back. When the third pair arrived, at least the zipper worked initially. But now there's another problem with the right boot, just a bit lower than before, where the zipper is getting stuck. Based on what's happened so far, I'm pretty sure these will end up having the same zipper failure as my first pair. What's strange is that every single issue has been on the right boot whether my foot is in it or not. I'm going to hold off on my decision about whether to buy from this brand again until I see what happens next. Really let down by this.

The website advertised Free Shipping and Easy Returns, but buried way down on page 3 was mention of a $10 flat fee to send things back plus they require it wrapped in plastic. When I tried to return my shoes, they charged me $12 plus another $6 for the plastic wrapper, adding up to $18 just to try on a pair of shoes. These weren't anything like the Florsheim shoes I've owned before either. The material felt stiff, there was barely any arch support, and they were way too long. I reached out to customer service both by phone and email and got nothing back from either attempt. Do yourself a favor and shop somewhere else. This experience was a total waste.

I'm almost 70 and have been wearing Florsheim shoes since I was in grade school when my mother got me my first pair. They've always been well made and sized consistently. That was the case until my recent online order. The sizing was way off, like they were way too big. I sent them back asking to exchange for a smaller size but the replacement was still way too large. So I requested a full refund, but they only sent back part of what I paid. They told me in an email that they refunded everything, but my bank records and the bank representative both confirm they kept some of my money. The bank can't dispute partial refunds so I'm stuck. I wish I'd read some of these other negative reviews before ordering. I won't go broke over the amount they owe me, but it's the principle of the thing. Honesty matters, and that's something that's pretty lacking these days. Florsheim's online operation will nickel and dime you every chance they get. Don't trust them online.

Got a pair of loafers with a leather upper and synthetic materials, manufactured overseas. The sole and heel came loose practically right away. The store where I bought them replaced the pair, but I've only worn them lightly over the past couple years and now the entire sole is falling apart into pieces. This is just not the quality I'd expect. I have photos documenting the damage.

Why would you send someone the wrong shoes and then refuse to take them back? I received two completely different shoes with different names and prices than what I ordered. I asked for the Postino but got the Jackson instead. Their customer service reps just repeat what they're trained to say without actually understanding the problem or helping at all. I never thought a major company like Florsheim would pull something like this on customers. Really disappointed.

Shop around before buying from Florsheim's website because practically every other online retailer sells the same shoes for way less. Their shoes are good quality but I bought a pair from their site and then noticed Macy's was selling the identical shoe for 30 to 40 percent off. You could end up paying twice as much buying direct from their website when you factor in shipping. When I contacted their customer service to bring this up, they were kind of rude about it instead of trying to help make it right. It's not really about the money itself but it made me feel foolish for choosing to buy from them.

This has been my first and last online order from Florsheim even though I've bought their shoes for a long time. The boots didn't fit right at all. When I wanted to send them back, I was told I had to buy my own shipping box and send it myself. I've never come across that before in all my years of ordering clothes and shoes online. When you're taking a gamble buying shoes without trying them on, asking the customer to cover their own return shipping is ridiculous. They've lost me as a customer permanently. If you're thinking about ordering from them, be warned.