Hive Brands is an online retailer focused on sustainable, ethically sourced grocery and specialty food items. RetailCoupons.com collected 5 customer reviews for this store, providing insights into product quality, delivery experience, and customer service to help you decide whether to shop here.
hivebrands.com Reviews
2.6
5 reviews
What Shoppers Say About hivebrands.com
Created with AI, based on recent reviews
Hive Brands receives sharply divided reviews, with shoppers either highly satisfied or significantly disappointed. Positive reviewers praise the store's competitive pricing on premium brands like Tony's chocolate, its commitment to sustainability and ethical sourcing, and responsive customer support that works to resolve shipping issues. However, a substantial portion of reviewers report receiving expired or near-expired products, with the store allegedly citing warehouse waste reduction as justification. Multiple shoppers have also experienced confusion about delivery logistics and extended delays in order fulfillment, leading to frustration over large purchases.
The store's inventory and ordering process appear inconsistent with shopper expectations. While some customers discover interesting, curated products they cannot find elsewhere, others report unclear communication about delivery windows and pickup procedures. The expiration date issue stands out as the most serious recurring complaint, with shoppers feeling their money was wasted when products arrived past their usable life.
Customer Reviews (5)
Sorted by: Most recentSarah M.Jan 13, 2025
Great business that stocks Tony's chocolate at really competitive prices. Had a shipping hiccup recently, but Cris from their support team jumped on it right away. Turned out FedEx was the culprit, but Cris worked hard to resolve everything. The package finally showed up and the chocolate is fantastic. Would definitely recommend Hive Brands.
Marcus T.May 24, 2024
Be careful about expiration dates on your purchases. I spent about $70 on a big candy order and received everything that was basically expired. When I complained, they said it was about reducing waste in their warehouse. Funny how that waste just transfers to my house and my wallet instead. Not cool.
Jennifer T.Jul 13, 2023
This is such an awesome company! Found them through a credit card offer and decided to check them out. So happy I did! Their focus on sustainability and ethical sourcing really aligns with what I care about. They've got a really thoughtful product lineup that you won't find everywhere. I've discovered interesting items and scored solid deals on stuff I buy regularly. Every time I've needed to talk to their team, especially about my subscription, they've been super responsive and friendly. Plus the way they ship and package everything is honestly impressive. The boxes are sturdy enough that I reuse them all the time! Hive Brands really deserves all the praise.
David K.Dec 14, 2022
Came here looking for eco-friendly groceries since they're tough to track down elsewhere. Figured it would work like other online grocery services such as Instacart or Amazon Fresh. Even with higher prices, I went ahead and placed a $800 order. I expected to pick a delivery window after checking out, but that never happened. It's been days and I'm still waiting for answers from their team. When I email them, all I get are noncommittal responses saying it'll ship soon or tomorrow. This feels like a company exploiting people's interest in sustainability just to charge inflated prices. Really disappointed. Would suggest looking elsewhere.
hivebrands.com Review FAQ
What is Hive Brands' average rating?
Hive Brands is rated 2.6 out of 5 based on 5 customer reviews on RetailCoupons.com. The rating reflects a polarized customer base, with roughly equal numbers of five-star and one-star reviews.
What do customers like most about Hive Brands?
Shoppers consistently praise Hive Brands for competitive pricing on premium brands, strong commitment to sustainability and ethical sourcing, thoughtful product curation, and responsive customer support. One reviewer noted that customer service staff actively worked to resolve shipping issues caused by third-party carriers.
What are the main complaints about Hive Brands?
The most serious complaint involves receiving expired or near-expired products. Multiple reviewers reported spending significant amounts (ranging from around $70 to $800) only to receive items at or past their expiration dates. Customers also report confusion about delivery logistics, unclear communication regarding pickup windows, and extended delays in order fulfillment.
Do shoppers recommend Hive Brands?
Recommendations are mixed. Satisfied customers actively recommend the store based on positive experiences with product quality, pricing, and values alignment. However, shoppers dissatisfied with expired inventory and delivery issues do not recommend the store and warn others to be cautious about expiration dates.
How are Hive Brands reviews collected and computed?
RetailCoupons.com collects verified customer reviews based on actual purchase experiences. The average rating is computed from all submitted reviews and updated to reflect the most current feedback.