GIGLIO.COM Reviews

I had a really rough first experience. They don't keep their stock info updated, they charge you immediately, and they only reply if you keep pushing them. For a whole week I kept asking what was happening with my order, and finally they just cancelled it. They did throw me a 10% discount to apologize, but it wasn't much. Update: Actually, their prices are fantastic. I wanted the same shoe in a different color, so I watched for a couple days. Right when I was about to buy, they dropped the price 30% off. I grabbed them with that discount and this time everything moved smoothly. The item came exactly when they said it would. Even though I was frustrated the first time, I decided to give them another shot and got what I wanted. Definitely ordering more stuff! Much appreciated!

I've bought two Brunello Cucinelli pieces from Giglio. First, I got some linen pants back in May and shipped them to NY. The shipping took a bit, but I ended up with an authentic item for way less than what you'd pay here in the US. Visited their Palermo store on vacation in June and absolutely enjoyed it. Then in July I ordered a matching shirt. Again, shipping wasn't lightning fast, but otherwise nothing to complain about. I'll definitely be ordering from them again.

I'd caution anyone thinking about ordering from this retailer because of how their whole system works. You hand over your money, but instead of moving into processing right away, they want to verify stock first. Basically you're paying for something that might not actually be in stock. That's pretty messed up. In my situation, I sat around for nine or ten days and my order never got processed. I reached out to their support team several times, but all I got back were generic copy-paste responses. Nobody would tell me when my jacket would arrive, just vague stuff and more waiting. After nearly ten days went by, I finally got a message saying the jacket wasn't available and they cancelled everything. Still haven't gotten my PayPal refund even though they're the ones who killed the order. Even weirder: I looked again later and the same jacket is back up for sale on their site. It all feels super unprofessional and sketchy.

This was my first and only purchase from GIGLIO, and honestly it's the worst multi-brand retailer I've ever used. I bought a bag on December 27 and as of January 9 my order still hasn't been processed. When's it shipping? When will I actually get it? This is completely ridiculous. Right now I've got neither the bag nor my money back. Great experience, right? Dealing with GIGLIO feels like dealing with con artists and I really regret giving them my business. Save yourself the trouble and shop somewhere else.

I placed an order on November 28 and now it's December 28 with still no clue when it's arriving, even though I paid the full amount up front. This was supposed to be a birthday present, then became a Christmas gift, and at this point it's just a mystery package that won't show up. Giglio says 15 business days is their shipping promise, but they count that from when the carrier actually gets the box, not from when you order. So basically they could take months to ship and still claim they're on time, which is ridiculous. They won't own up to any responsibility, won't compensate me, and refuse to give me any actual delivery date. My money's already gone from my account. Warning to potential shoppers: Based on what I've been through, I can't recommend this company. I'd give them zero stars if the system allowed it.

I ordered two pairs of shoes on December 2, 2025 at Giglio. A week in, I got an automatic alert that there was a delay and the shoes hadn't shipped. The very next day, they released my payment back, which meant they'd cancelled my order on their own. No warning, no email explaining what happened, no option to wait or any discussion with me at all. Just nothing. I've never seen a retailer handle things this way. This kind of behavior from Giglio leaves customers hanging and wastes everyone's time.

Product matched the description, all fees were transparent, and the service was speedy.

Really happy with how Giglio handles their support. I ran into trouble applying a promo code and reached out to their team. They got back to me right away and fixed everything. My order shipped out quickly after that. I've shopped with them before and it's refreshing to work with a company that actually cares about helping their customers.

Top tier brand. Fast and efficient handling for deliveries, exchanges, and returns.

Excellent timing. Great product images. The discount and pricing were spot on.