Killcrew.co sells apparel and clothing items, primarily through online ordering and social media channels. This page aggregates shopper reviews and ratings for the store to help you understand what customers experience when ordering from them.
killcrew.co Reviews
What Shoppers Say About killcrew.co
Killcrew.co is rated 1.0 out of 5 by 3 shoppers, with all reviews currently one star. Shoppers report serious issues with order fulfillment and customer service responsiveness. Multiple reviewers describe receiving incorrect items, missing refunds or partial refunds without explanation, and difficulty getting support when attempting to resolve problems. One shopper noted spending over $1,000 annually with the store but received no meaningful assistance after items went missing during returns.
Common frustrations include long delays in responses to customer inquiries, unilateral deductions from refunds without clear justification, and unhelpful final resolutions when shoppers escalated issues to phone support. Several reviewers felt the company was unresponsive or dismissive when attempting to address order and return problems.
Customer Reviews (3)
Sorted by: Most recentAwful experience dealing with their customer service team. One of my returned items has vanished and a month has gone by with no real answers about where it went. Plus I'm also missing something from another order I placed. Really frustrated with how this has been handled. I've spent over a thousand dollars shopping with them this year and all I'm asking for is an actual solution, not handouts. The manager was dismissive and didn't give me straight answers about anything.
Total rip-off and zero support. I bought something through a social media shop and sent back a shirt. They claimed they were giving me a $40 refund but then randomly took out $24.85, leaving me with only $15.15 back to my account. When I tried reaching out multiple times, they just ignored me. Stay away from this place. Don't trust them with your money.
I was really pumped to shop here. Ordered a cow print hoodie online and got sent a basic black and white hoodie that wasn't what I picked at all. Spent three days going back and forth through emails before calling them, and they basically said tough luck. Either keep the wrong hoodie or pay shipping to send it back so they can refund my $80, which is ridiculous. The order confirmation clearly showed the cow print design, but what showed up was completely different. They blamed it on a system error and said sizes weren't available to swap. This happened right before a big sale when they definitely had stock. Would not recommend at all. Definitely passing on this brand.