Gray Line Reviews

The tour guide was wonderful and made the experience great. However, the office staff member was very rude and mean. Being 80 years old with a mobility permit, I was shocked when they had my car towed, which cost me 175 dollars.

Had problems with the tour twice at two different locations.

This is promoted as a two hour tour but it's not. The driver spent time on his phone while we just sat waiting. The actual tour time is only an hour and a half with a 20 minute stop included. Find a different tour company.

Booked a van for six family members with 11 bags of luggage from the airport to our resort and it was completely botched from beginning to end. We waited an hour and then they handed us an SUV instead of the van we requested. They claimed there wasn't a van available. The SUV was too small for our luggage so we had to hold everything on our laps the whole ride. Then on the way back we called to confirm our pickup time, only to discover the driver had shown up three hours earlier than we requested and marked us as a no-show. When we told them the time was wrong, they refused to send another vehicle and basically left us stranded, saying we had to find our own way to the airport. This was one of the worst transfer experiences ever. The staff didn't care and acted like we didn't matter. It turns out they have almost no vehicles of their own and just book private taxis, so you get wrong information about wait times. When problems happen, they just blame the driver and send another car without fixing the actual issue.

Visited Los Cabos recently and their customer service staff is incredibly unprofessional. They collect payment for excursions but don't give you the information you actually need to know. They act like they don't care at all. This is hands down the worst company I've dealt with. Don't use them.

They keep claiming products are in stock when they're not actually available. Their prices are way higher than anywhere else. And good luck getting customer service to help you with anything.

Did the Golden Circle tour while in Reykjavik. The pickup was really well coordinated and the experience was wonderful. Our tour guide Michael was fantastic and explained everything beautifully throughout. We got to feed some amazing Icelandic horses and made great time on the tour. The morning start at 10am was ideal.

Took the Golden Circle tour in Reykjavik and it was fantastic. Everything was well organized from pickup to finish and the whole tour was incredible. Our guide Michael was knowledgeable and explained everything we saw along the way. We even had time to feed some beautiful Icelandic horses because the tour was running ahead of schedule. The 10am start time worked perfectly.

The Porto city tour was a disaster. The audio guide didn't match up with where we were stopping, and the stops on the map didn't line up with the actual stop numbers either.

Very disappointed and felt ripped off by this company. I emailed a complaint and got no response. We were told multiple times to be at the stop by 7am sharp because they'd leave at 7:15 with or without us if we were late. We got there at 6:35am. We didn't board until after 8am because two people showed up late. After booking, we got a message saying the Naples stop was cancelled and we'd get 3 hours at Pompeii instead of 2. But we only actually got 2 hours, and the guide was moving so fast we couldn't see everything. This was a place I'd wanted to visit for over 10 years. The tour guide talked so quickly that many of us couldn't understand him. We felt like we were constantly rushing to keep up with him as he speed-walked through everything. The hotel where we had breakfast charged more than triple what anything else cost in Rome, and nobody warned us about the price before recommending we eat there.