Ted's Camera Stores Australia sells cameras and camera equipment both online and through physical locations. This page aggregates customer ratings and reviews to help shoppers understand what to expect from the retailer's service, delivery, and product quality based on actual purchase experiences.
Ted’s Camera Stores Australia Reviews
1.8
11 reviews
What Shoppers Say About Ted’s Camera Stores Australia
Created with AI, based on recent reviews
Ted's Camera Stores Australia receives a heavily negative rating of 1.8 out of 5 from 11 shoppers, with the vast majority reporting serious fulfillment and customer service failures. Recurring complaints center on orders that never arrive or arrive months late without communication, wrong items shipped, ignored calls and emails, and lack of transparency about stock availability or delivery timelines. One positive experience noted responsive staff who processed a refund quickly and kept a customer informed.
The store's most critical weakness is order management and post-sale communication. Shoppers report waiting a month or longer for deliveries with no updates, unresponsive phone lines, unanswered emails, and staff unable to provide information when customers visit in person. The one five-star review stands out as an exception, highlighting that when staff do engage directly, they can resolve issues promptly. However, this positive experience appears isolated against a pattern of systematic communication breakdowns that have left most customers frustrated and unlikely to return.
Customer Reviews (11)
Sorted by: Most recentMarcus T.Mar 16, 2026
I ordered a Nikon camera online but received a Canon instead. I called the number on my receipt multiple times to complain and left messages over the course of a month. Nobody ever responded. Won't be shopping there again.
Sophia V.Apr 3, 2025
I purchased a camera in November and it still hasn't been delivered. Whenever I try to get an update on my order, they keep pushing back the delivery date without giving any real reason. This kind of service is not acceptable and it's really frustrating. I've been patient for months but at this point enough is enough. I wouldn't recommend buying from Ted's Cameras based on my own experience here.
Christopher B.Feb 13, 2025
I accidentally placed the same online order twice. The team at Ted's really came through for me. They got what I was asking for, processed a refund for the duplicate order, and kept me in the loop every step of the way. The refund showed up in my account within three business days.
Brandon F.Jan 31, 2025
My order never came. It was supposed to get to me in seven days but more than a month has gone by and there's still nothing.
Michael S.Jan 21, 2025
I ordered a Sony A7C II and waited a month for it to arrive. There were zero updates about my order. My emails kept getting ignored. Finally, near the end of December, I got ahold of someone through chat who told me they're waiting on their Sony stock to come in before they send mine out. No timeline was given, no word when the shipment arrived, and no status updates while I was waiting. The whole communication situation was really lacking.
David M.Jun 30, 2024
I placed an online order for in-store pickup, but the item never showed up. When I tried to reach out via email about what happened, nobody got back to me. Eventually I had to drive down to the store myself just to ask for my money back. The people working there didn't have any information about whether the order would even come in.
Patricia R.Jan 24, 2024
I wanted to buy a specific camera that was only sold through their website. I got through the whole checkout and they took the money from my account. Then the next day they emailed me saying it was out of stock. How are you selling something you don't have in stock? They wanted me to respond urgently, which I did, but it took almost a full day and a half to hear back. Now I can't shop anywhere else since my money is tied up waiting for the refund to come through. Really disappointing.
Robert L.Aug 10, 2023
I wanted details about a used Nikon lens that was posted online. I submitted a question on Tuesday, then sent another one Wednesday. When I didn't get any reply, I went to the store on Thursday in person. The sales guy treated me poorly and said he couldn't help, then told me to call the main number instead. I asked him to make the call since I'd already tried that with no luck. He wasn't able to do it either and basically said there was nothing possible.
Andrew P.May 24, 2023
Grabbed a Manfrotto NX Bodypack Sling Bag in Navy for about fifty bucks on a Saturday in September at the local store. Perfect for keeping my Panasonic 4K video camera safe from drops, scratches, and damage.
Gregory H.May 26, 2022
I called to ask about pricing differences on a camera I saw advertised. They told me they had no stock and weren't planning to get any more in at that discounted price. So why list it at all? For what it's worth, I got a price match at JB Hi-Fi and they sold it to me for even less than Ted's advertised discount. I'm not wasting any more time on this place and I'm definitely telling people about this experience.
Ted’s Camera Stores Australia Review FAQ
What is Ted's Camera Stores Australia's average rating?
Ted's Camera Stores Australia is rated 1.8 out of 5 based on 11 customer reviews posted to RetailCoupons.com. The vast majority of reviews (73 percent) are one-star ratings, with 18 percent five-star ratings and limited middle-range feedback.
What do customers complain about most?
The primary complaint is order fulfillment failure. Multiple shoppers report orders that never arrive or take significantly longer than promised (weeks to months), combined with minimal communication about delays. Customers also report ignored phone calls and emails, wrong items shipped, and staff unable to provide order status information either by phone or in person.
Are there any positive aspects mentioned?
One customer praised Ted's for responsiveness when contacted through the website's chat function, noting the team processed a duplicate order refund quickly (within three business days) and provided regular updates. This suggests that when staff do engage directly with customers, they can deliver adequate service.
Do shoppers recommend Ted's Camera Stores Australia?
Based on the review feedback, most customers explicitly state they would not recommend or return to Ted's Camera Stores Australia. The one positive review did not include a recommendation statement. The pattern of unresolved orders and communication failures has made the retailer unreliable in customers' eyes.
How can I write a review for Ted's Camera Stores Australia?
RetailCoupons.com welcomes reviews from verified shoppers. When submitting a review, be specific about your experience: include what you ordered, when, how long delivery took, and whether you received communication updates. Detailed feedback about customer service interactions (phone, email, chat, or in-store) helps other shoppers make informed decisions.