Timberland Coupons & Promo Codes

The hiking boots themselves are fantastic quality, comfortable, and well designed so I'd give those five stars. But the customer service and shipping? That's a different story. They're hands down the slowest shipper I've ever dealt with. A two week wait for shoes is ridiculous. Call them up to ask what's taking so long and you'll be on hold for 15 minutes. They clearly don't prioritize customer service at all, which is probably why they have such poor reviews online. It's frustrating because I genuinely love the product quality, but I have to say that service matters way more to me than the product itself. I've never experienced something like this before where I love what I'm getting but really dislike the company selling it.

I got the Women's Solace Slip-On Work Sneaker on a good sale price. They're not actually easy to slip on and they fit really tight. I've always worn the same size but these run small. Since I got them on sale, they won't accept a return. I talked to a support person who mentioned returning them under warranty, but the chat cut out before we finished. When I called back, they told me I was wrong and said no returns were allowed. Since this was my first purchase from them, I didn't know about their return policy. I can't recommend these shoes or the company. The customer service isn't great.

Had problems with getting my order shipped out, which seems like a common issue based on other reviews I've read. I wish I had looked at what other people were saying before I ordered because I could have avoided this mess. Working with this company has been awful. The website makes promises that don't match up at all with what actually happens.

This has been the worst shopping experience I've had online, and I shop a lot. They just don't seem to care about their customers. When I try to get help, I end up talking to an AI that won't connect me with an actual person. I contacted their support team three different times to fix a shipping address I'd messed up after recently moving. Every single time I was clear and polite asking them to either change the address or cancel my order. All three times they promised to cancel it while the order hadn't shipped yet. But then they went ahead and shipped it to my old address anyway and never canceled anything. I should have been able to get real help when I needed it, especially since nothing had shipped yet. Now I'm stuck not knowing if I'll even get my package since it went somewhere I don't live anymore. This whole thing is frustrating and unacceptable.

I'm 60+ and these are the worst shoes I've ever bought. I have wide feet and purchased the Heritage GORE-TEX model at a European store for around 200 euros thinking I was getting quality footwear. The sizing and fit seemed right at first. After just a few hours of trekking though, it felt like walking on gravel. The sensation became unbearable and felt like my feet were burning. I got back to my room and removed them to find blisters all over my feet. The inner liners are thin like cheap cardboard and I think the problem is with the soles and how they're designed. The next morning I tried gel insoles for a short walk but that rocky feeling came right back. I couldn't wear them anymore and was fortunate to have packed my old hiking boots. Definitely don't recommend Timberland. They're nice looking shoes but terrible to wear.

As someone over 60, I have to say these are hands down the worst shoes I've ever owned. I have wider feet and bought a pair of the Heritage GORE-TEX model at a store in Europe for about 200 euros, expecting quality. The size and fit looked perfect in the store. But after just a few hours of hiking, it felt like walking on gravel. The pain was intense and unbearable, like my feet were burning. Once I got back to my hotel and took them off, I had blisters covering my feet. The insoles feel thin like cardboard, and whether it was the soles or how they're constructed, something was seriously wrong. I tried gel inserts the next day for a short walk but the rocky sensation was still there. I couldn't wear them anymore and was glad I had my old hiking shoes as backup. Don't buy these. They look nice but feel awful.

Spent about 120 pounds on Emerson Street leather trainers based on a good experience with an earlier Timberland pair that had real leather lining instead of the plastic ReBOTL they use now. The lining is rough and scratchy, causing painful blisters on my heels and a blood blister under my big toe after just a short walk. The shoes are also incredibly rigid unlike my previous pair which had quality leather lining and natural flexibility. I regret buying online instead of testing them first, and the retail location I used to shop at has closed down maybe because their shoe quality has declined so much. My advice is don't purchase these without trying them on and stay away from the plastic lining versions which are apparently their new standard for trainers. It was a total waste of 120 pounds. My feet are still sore even ten days after wearing them only once.

I picked up a pair of Emerson Street leather trainers for about 120 pounds after having good luck with a similar looking Timberland shoe that had actual leather lining instead of their plastic ReBOTL material. The lining on these is incredibly rough and caused painful blisters around both heels and a blood blister under my toe joint after just a short walk. The shoes are also stiff as boards, nothing like my previous pair which had real leather lining and bent comfortably with my feet. I made a mistake ordering online instead of trying them in a store first, but the shop in the mall I used to go to is closed now probably because of how their shoe quality has gone downhill. Before you buy, try them on in person first. Especially avoid the ones with the plastic lining they're using now as it seems to be standard on their trainers. I wasted 120 pounds on shoes I wore once because my feet still hurt ten days later.

Wore these shoes only 30 to 35 times and they drove me absolutely nuts. The quality is so poor that I wouldn't purchase anything from this brand again. Just really let down.

After wearing these shoes for just 30 to 35 times, they made me absolutely crazy. The quality is so bad it's not worth buying anything from them ever again. Really frustrated with the whole experience.

The support I got was really disappointing. The boots themselves were poor quality and the soles separated within a couple of months. I reached out to customer service both in store and online and nobody helped me. I'm done shopping with this brand.

Terrible customer support from both the physical store and online. The boots I bought had soles that separated after just a couple months. When I reached out to the company about it, I got nowhere. Really let down by how they handled things. Not coming back as a customer.

Got sandals from their site and initiated a return with their label. It took almost 3 weeks for the return to arrive in Southern California from Phoenix when it should've taken maybe 5 hours. The tracking history showed my package traveling all around the country through states like Oklahoma and Kansas before finally getting back to California. It's obvious they use the cheapest shipping available to buy themselves more time before issuing refunds. While I do like some of their sandal designs, I won't be ordering from their website again. I'll stick with other retailers like Nordstrom instead.

Ordered sandals from their website and sent them back using the provided return label. The package took nearly 3 weeks to get back from Phoenix to Southern California when it should've been a 5 hour trip. Tracking showed it bounced all over the country going through Oklahoma and Kansas before finally making its way back to SoCal. They clearly use the absolute cheapest shipping option possible, which delays refunds. I do like some of their sandal styles, but I'm shopping elsewhere now. Nordstrom has way better service and faster returns.

I've been buying from Timberland for two decades for myself and my family but this will be my last purchase ever. I made the mistake of ordering online and it got shipped through a carrier I'm not happy with. Had I known they used that particular service, I never would have ordered. My recommendation is to shop in a physical store instead or skip the brand altogether.