Kohler Co. Coupons & Promo Codes

Ordered a cast iron sink online from Kohler. My contractor looked at it and said it won't work with our cabinet dimensions. Kohler approved the return but made me handle all the shipping arrangements. Got a quote from the delivery company to send back an 1100 dollar sink and they wanted 1900 to pick it up. Called customer service five separate times and tried setting up accounts everywhere, but nobody helped me figure out the logistics. Eventually Kohler did step in and paid for return shipping, though it took way longer than it should have. I still recommend the brand but learned my lesson about ordering online. I'll stick to buying in-store from now on.

Really value companies that actually stand behind what they sell. My trash can stopped working after about a year, so I reached out to see what could be done. Their support team got back to me quickly and shipped out a brand new model at no extra charge since the original wasn't available. Better yet, it was actually a newer version and shipping was free and quick. That kind of service makes all the difference.

Bought a Kohler toilet with the two-step piston flush system and it's been a disaster. Won't flush properly, even with a full press or holding the handle down. Started leaking water continuously into the bowl. Water level was set right in the tank. These new piston mechanisms are the problem - Kohler should go back to the old flapper design. The glaze on the porcelain is nice, but these are made overseas and imported. The lid is cheap and thin, scratches if you accidentally set something on top of it. Returning this for an older model with a flapper. My old Kohler toilet works perfectly. Problem is, every new Kohler now has the piston and you can't get a flapper version. Don't mess with designs that were already working.

Spent over a thousand dollars on a Kohler digital thermostatic shower valve. Complete waste of money. The thing barely works, maybe 10% of the time it actually functions right. We've paid plumbers multiple times trying to get it cleaned and serviced. After nearly four years of frustration, we've decided to rip out all their products and start fresh. This company puts out genuinely bad products and they don't seem to care. Skip Kohler entirely if you can.

Wanted to get a replacement toilet seat for my Kohler toilet and they directed me to look on ebay. Found one online and it arrived fast enough, but when my plumber put it on, I realized it's basically garbage. The seat is cheap and flimsy, and the lid doesn't even stay attached properly. It doesn't fit right on the bowl either. I basically threw my money away on this junk. Meanwhile, my other two American Standard toilets have been bulletproof. Kohler should step up and refund customers who get stuck with these poor quality seats.

A couple of Kohler representatives came to my father's home and convinced him to buy their walk-in shower system. They promised the absolute best materials and craftsmanship. Fast forward six months and the project isn't even done. They swapped out a missing door component with chrome instead of the brushed nickel he selected. The caulk work looks uneven and tacky. Should you even see caulking on a luxury shower? Wall anchors came loose enough that the handle dropped off during first use. Foam sealing was missing behind the fixture mount, causing water seepage into the wall cavity. My father ended up paying 15000 and received work that feels like a complete letdown. The whole experience has left us very unsatisfied.

Two Kohler salespeople came by my dad's place and sold him on getting a walk-in shower system. They really talked it up as premium quality and top-of-the-line. Six months later and the job still isn't finished. One of the shower doors had a missing part that they replaced with chrome when it should've been brushed nickel. The caulking job is messy and uneven looking. Why would a luxury shower need visible caulking anyway? The mounting hardware wasn't secure so the handle literally came off when we first used the shower. They also failed to add foam backing behind the wall mount which caused water to leak in behind the wall. My dad paid 15000 dollars and got stuck with what feels like a subpar installation. Really disappointed with how this turned out.

Installed a Sterling shower door back in 2009. Always chose Sterling because their items looked good and held up with regular upkeep. When I upgraded the tub, I just wanted to refresh the old door with some new pieces since it was still in perfect shape. Dealing with customer service turned into a total headache. Had to track down parts from both Sterling and Kohler, and it took over 8 weeks with countless phone calls. One part number got switched to something different and for 6 weeks nobody on their end bothered updating my order to reflect that change. Used to like Sterling but I'm done now. Not worth the aggravation trying to get simple parts.

Got a Sterling shower door installed back in 2009 and always preferred their brand because the products seemed durable. When we renovated the bathroom, we just needed a few parts to refresh the existing door which was still in great condition. What a nightmare trying to get those parts. Had to contact both Sterling and Kohler, and it took over 8 weeks and tons of calls just to get what I needed. Plus there was a part number that changed and nobody in their system updated it for 6 weeks. I used to love Sterling, but I'm done with them. I'm not wasting hours of my life on their customer service just to buy parts.

We got Kohler shower fixtures for a complete home renovation. Some of the fixtures ended up failing, so we contacted their customer service. They told us they don't stock trim parts for the model anymore, and if we wanted something, we'd have to pay for brand new fixtures. Our plumber confirmed the replacements also didn't work. Kohler then said they'd warranty it by giving us a 50% discount on different fixtures. When we picked out new ones and asked for the actual price, it was almost as much as the entire new set would normally cost. They claimed the 50% was off their 'list price' not what regular folks actually pay, which was nearly double. So basically they didn't honor the warranty and used fake pricing to make the 'discount' meaningless. Watch out before buying Kohler. You probably won't have warranty coverage, and their pricing tricks will leave you worse off.

Ran into an issue with the soft close hinges on my toilet set. Their support team was fantastic and got a replacement seat shipped out to me within 24 hours, even with the mail delays we were dealing with. Will definitely shop with Kohler again and pass along my recommendation to other people.

Had some trouble with the slow close hinges on our toilet seat. The support team was really responsive and got us a brand new replacement seat delivered within 24 hours, which was impressive timing given the postal situation at the time. Definitely planning to order from Kohler again and will suggest them to friends.

Ordered a faucet on sale and got it shipped the following morning, received within 2 business days in solid packaging. The installation went smoothly thanks to clear instructions, though I hit one snag where the aerator wouldn't hold with water pressure. Dialed their customer service line and reached a helpful person within a few minutes, no robotic menus giving me canned questions. Told them my issue and the product code, they immediately apologized and mailed me a replacement part free of charge with zero questions. The whole thing was as stress-free as customer service phone calls get. It's rare to find companies that still value actual customer support instead of chasing higher profits, so hats off to Kohler for that.

Grabbed a faucet during a big sale and it showed up literally the next day, arrived in about 2 business days with really solid packaging. Setup was straightforward with clear instructions. Ran into an issue during installation where the aerator housing wouldn't tighten down while water was flowing. Called customer service and got a real person on the line right away without dealing with endless menus or automated questions. Explained the situation and gave them the product number, and they immediately sent a replacement part at no cost without any hassle. The whole experience was refreshing compared to so many other companies that seem to cut corners on customer service these days. Really appreciate that Kohler still invests in good support.

Paid over 800 pounds for a Kohler Sensate sensor kitchen tap back in 2018. Now the main hose has sprung a leak, which seemed like an easy fix. When I contacted Kohler, they basically said tough luck - they don't make spares for that model anymore and I'd need to buy an entirely new tap. Can't find replacement parts anywhere in the UK either. Not only is the product disappointing for the price, but their customer service response was pretty dismissive. Seems like a real cash grab if you ask me.